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Menopause Care Reviews 

367
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff for being deeply compassionate, thorough, and truly listening during extended consultations instead of rushing. Consumers also appreciate the exceptionally efficient service, convenient online video appointments, and seamless administrative processes that make receiving professional health guidance straightforward, accessible, and deeply reassuring. However, some people mentioned concerns regarding specific treatment options and product details. Reviewers noted that certain monthly subscription plans limited medication duration, specific progesterone treatments contained ingredients unsuitable for plant-based diets, and particular medical adjustments negatively affected their overall well-being.

What people talk about most

Staff

Users describe positive interactions with staff, expressing immense satisfaction with attentive... See more

Service

Customers consistently note positive experiences with service, highlighting quick booking processes and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that online appointments are easy to... See more

User experience

People report positive experiences with user experience, highlighting how straightforward consultations,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant service that menopause care offer. The time for the appointment is brilliant as your story is listened to, and then a plan laid out (with back ups of things don’t quite go to plan!). Wor... See more

Company replied

Rated 5 out of 5 stars

Finally a doctor who listened, validated and even diagnosed other issues I'd been having for years. Not rushed, not trying to get extra money. If you're considering using Menopause Care I would defini... See more

Company replied

Rated 5 out of 5 stars

After an initial assessment I scheduled an appointment with one of the doctor specialists. I felt listened to with empathy at last. My GP did not support my request for HRT because of my age and... See more

Company replied

Rated 5 out of 5 stars

Dr Munro actually listened to hear me not to get me off the call. She was professional and compassionate and advised medical and holistic ways to support my symptoms. Unlike my own GP, she made me fee... See more

Company replied


Company details

  1. Women's Health Clinic
  2. also in
  3. Doctor
  4. Local Medical Service
  5. Medical centre
  6. Medical Group
  7. Wellness centre

Written by the company

We are a team of Menopause Specialist Doctors passionate about providing evidence based, holistic perimenopause, PMS, weight management and menopause care. We see patients via both online appointments and we have a face to face in clinic in London locations, plus Sheffield, Glasgow, Colchester, Wilmslow . Our doctors are British Menopause Society registered. In addition to their expertise in treating menopause. In addition they have special interest in Histamine, POI, PMS, PMDD, Anxiety, Migraine, Breast cancer, Thyroid disease, nutrition, lifestyle, weight loss including GLP1 medication (Mounjaro, Wegovy Ozempic) all in relation to hormone changes. We use body identical hormone therapy as recommended as gold standard therapy by the British Menopause Society. We are CQC registered so you can be reassured we are practicing according to guidelines for safety and efficacy. You can be seen in the comfort of your own home without the need for a referral. After your consultation you can expect a prescription to be couriered to you at home and we then provide ongoing care as much as you require. We also offer allied serviced in the form of a dietitian, nutritionist CBT , hypnotherapy and sleep therapy. Please visit our website for more information as well as a free comprehensive guide to menopause.


Contact info

Promotion box for Menopause Care

Women's Health Clinic

Menopause, Perimenopause, PMS, Histamine, Weight Loss Injections

4.8

Excellent

TrustScore 5 out of 5

367 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(367)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Calm

Calm, informative, thorough, excellent care. Every time.

11 June 2026
Unprompted review
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Reply from Menopause Care

Thank you for your lovely feedback. Providing calm, thorough, and consistent care is something we strive for, so your kind words mean a great deal to us. We truly appreciate your continued trust in our team.

Rated 5 out of 5 stars

Outstanding care and treatment …

The team is extremely efficient and the whole experience was seamless. Dr. Lewis was spot on, not to mention very kind and involved and the treatment worked from day 1.

I wholeheartedly recommend Menopause Care to any woman over 40 who is having perimenopause symptoms not to mention for the menopause.

I am so happy they exist and we can receive the necessary care in these challenging times in our lives.

26 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for such wonderful feedback. It is fantastic to hear that your experience was seamless and that Dr Lewis provided such thoughtful and effective care. Knowing that your treatment made a positive difference so quickly means a great deal, and we truly appreciate your heartfelt recommendation.

Rated 3 out of 5 stars

I liked how easy it was after being…

I liked how easy it was after being refused testosterone by every gynoloogicalist in the NHS. I was too desperate to try it. An SC wanting to do it as cost effectively as possible I settled for the cheaper sachet of testosterone gel in a sachet. If was not explained to m ed how difficult it is the administer 1/8 of the sachet. I wish i had paid more to get the dispenser from Australia especially if you are sensitive to hormone change.

28 May 2026
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Reply from Menopause Care

Thank you for taking the time to share your feedback. We are pleased that you found it easy to access treatment and appreciate your comments regarding the testosterone preparation you chose.

We are sorry to hear that you found administering the sachet more difficult than expected. We understand that achieving accurate dosing can be particularly important for those who are sensitive to hormonal changes. Your feedback is valuable, and we will take this on board as we continually review how we discuss treatment options and their practical use with patients.

We wish you every success with your ongoing treatment and thank you again for sharing your experience.

Rated 5 out of 5 stars

Menopause care help and guidance is…

Menopause care help and guidance is great, at last i feel like i am getting the help that i have needed without the stress. Looking forward to the next few months getting back to where i need to be

3 June 2026
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Reply from Menopause Care

Thank you for your kind feedback. It is lovely to hear that you are finally receiving the support and guidance you've been looking for without added stress. We wish you every success over the coming months and look forward to continuing to support you as you work towards feeling your best again.

Rated 5 out of 5 stars

Thank you Jane James!

I cannot express how helpful my call with Jane James was today. She’s not a doctor but a menopause mentor and she was exactly what I desperately needed. She listened, made suggestions, shared her experiences which mirrored some of mine but above all she made me understand that the symptoms giving me anxiety (including anxiety!) are likely oestrogen imbalance. That I’m not losing my mind, that mine is a common experience and that it will pass. She made suggestions around my HRT which I can bring to my GP. Above all I felt supported. Thank you Jane, I feel better knowing that I can talk to you again if I need to and that there’s someone who has more experience than me to help me navigate this time.

5 June 2026
Unprompted review
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Reply from Menopause Care

Thank you for sharing such thoughtful feedback. It is wonderful to hear that your conversation with Jane provided the reassurance, understanding, and support you needed at a difficult time. Feeling heard and having someone help make sense of what you are experiencing can be incredibly valuable, and we are delighted that Jane was able to help you feel more confident about your next steps. Thank you for trusting us with your care.

Rated 5 out of 5 stars

Great experience

Great experience. Wish I had contacted them sooner. Highly recommend

28 May 2026
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Reply from Menopause Care

Thank you for your lovely comments. It is great to know that you found the support you needed and that your experience with Menopause Care has been a positive one.

Rated 5 out of 5 stars

Choose Menopause Care…

I cannot recommend Menopause Care enough. The expertise available is unrivalled, and the ease of booking appointments and blood tests is exceptional. Plus, emailing or speaking to a human being is such a treat, and the staff are incredible. The support is more than I could imagine and I am so grateful for their support and care.

21 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for such a wonderful review. We are delighted to hear that you have found the expertise, support, and accessibility of our service so valuable. Making care easy to access and ensuring patients feel supported every step of the way is at the heart of what we do. Your kind words mean a great deal to the entire team, and we are grateful to be part of your journey.

Rated 5 out of 5 stars

Highly Professional and Knowledgeable Doctor

I have nothing but praise for the highly professional care I've received at this Clinic. The knowledge of the doctor I consulted was exceptional and I felt unhurried during my consultation and felt closely listened to. I am so delighted to have found this Clinic and hope now to have a long term relationship with them as I manage my symptoms.

20 April 2026
Unprompted review
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Reply from Menopause Care

Thank you for sharing your experience. We are so pleased that you found the consultation both supportive and informative, and that you felt genuinely listened to throughout. It is wonderful to hear that you have confidence in the care you have received, and we are grateful to have the opportunity to support you on your menopause journey.

Rated 5 out of 5 stars

I seen Dr Karen Aitken Yesterday and I have never felt so relieved after an appointment

I seen Dr Karen Aitken yesterday and what an excellent experience!, I felt listened to and understood for the first time in years. After only one appointment we have a new plan/ medication in place to support my needs. If you are thinking of booking that appointment don’t wait as you will not be disappointed! I just wish I found Karen years ago.

28 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for taking the time to share your experience. It’s wonderful to hear that your appointment with Dr Karen Aitken left you feeling truly heard and understood. We are delighted that you already have a new plan in place and are feeling positive about the next steps. Your recommendation means a great deal to us, and we wish you every success on your continued journey.

Rated 5 out of 5 stars

Really positive experience

I felt I had time to discuss my concerns and explore different options for treatment. I have recommended to friends.

20 May 2026
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Reply from Menopause Care

The fact that you have recommended us to friends means so much to us, thank you for your confidence in our service.

Rated 5 out of 5 stars

Outstanding service

Such a positive experience. It’s so lovely to speak to someone who genuinely understands and cares about the need to manage severe menopause symptoms. I’m always put at ease and feel supported with a caring and knowledgeable approach. Couldn’t speak more highly of this service.

19 May 2026
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Reply from Menopause Care

Thank you so much for your kind words. We are delighted to hear that you have felt understood, supported, and cared for throughout your journey with us. It means a great deal to know our team has helped you feel at ease, and we truly appreciate your recommendation and trust in our service.

Rated 5 out of 5 stars

Excellent

Excellent, individualised care where I was made to feel so at ease. I felt truly listened to. Staff were so helpful and knowledgable. I should have gone years ago but it wasn’t too late to start a treatment plan first me at 61.

8 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for your lovely feedback. We are so pleased to hear that you felt listened to, supported, and at ease throughout your care. It is wonderful to know you now have a treatment plan in place, and we’re delighted we could help you on your journey.

Rated 5 out of 5 stars

Just fabulous

I have done a lot of research before making an appointment with this company and I have seen Dr Liz Andrews twice. She is amazing and really listens. I have had questions in between appointments too and they have been answered. Nothing seems to be too much trouble and although I am paying for the service I genuinely feel money is not at the core and Menopause Care genuinely want to help people. Special shout also to Samantha who keeps answering the phone whenever I ring with another query. She is always friendly, professional and helpful. I would absolutely recommend Menopause Care for anyone struggling. I believe they do payment plans too (although I just pay as I go).

18 May 2026
Unprompted review
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Reply from Menopause Care

Thank you so much for your wonderful feedback. We are delighted to hear that Dr Liz Andrews and Samantha have made you feel so supported throughout your journey. Your kind words mean a great deal to us, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Amazing care

Amazing care. Understanding compassionate Doctors. Always feel listened to.

5 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for your lovely feedback. We are so pleased to hear that you have felt listened to and supported by our team. Your kind words mean a great deal to us.

Rated 5 out of 5 stars

The service was really good

The service was really good, all the process of making an appointment and all communication was excellent. The Dr I saw was really approachable and helpful and spent a lot of time with me explaining everything we agreed.

18 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for your kind feedback. We are so pleased to hear that you found the booking process and communication smooth and supportive throughout. It’s wonderful to know your doctor made you feel comfortable and took the time to explain everything clearly.

Rated 5 out of 5 stars

HIGHLY recommend!

Liz made me feel at ease instantly! It was the polar opposite experience to my GP, and I couldn’t be more grateful for that.
I HIGHLY recommend Menopause Care to any woman experiencing symptoms… it’s not something anyone should just have to “deal with”

24 April 2026
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Reply from Menopause Care

Thank you for your wonderful feedback. We are so pleased to hear that Dr Liz Andrew made you feel at ease and supported from the start. It means a lot to know your experience was so positive, and we truly appreciate your recommendation.

Rated 4 out of 5 stars

Very pleased with the support and…

Very pleased with the support and guidance I have received from Menopause Care. Dr Eloise Elphinstone is extremely knowledgeable. I would highly recommend.

1 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for your kind feedback. We are delighted to hear that you’ve been pleased with the support and guidance you’ve received, and that Dr Eloise Elphinstone has been able to help. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Dr Karen was great

Dr Karen was great. Very approachable and easy to speak with. She was kind and understanding. I would highly recommend her

7 May 2026
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Reply from Menopause Care

Thank you for your lovely feedback. We are so pleased to hear that Dr Karen Aitken made you feel comfortable and supported during your appointment. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

Listened to and supported

After an initial assessment I scheduled an appointment with one of the doctor specialists.
I felt listened to with empathy at last. My GP did not support my request for HRT because of my age and didnt answer my questions when I challenged her opinion.
I have started my HRT treatment and I’m feeling better already.
My doctor understood exactly what I’d been going through and listened and supported me.
Menopause Care has been life changing for me.

27 April 2026
Menopause Care logo

Reply from Menopause Care

Thank you for sharing your experience. We are so pleased to hear that you felt listened to, supported, and understood throughout your care. It is wonderful to know that starting treatment has already made a positive difference, and we truly appreciate your kind words.

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