Mercers Furniture Ltd Reviews 

439
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers are very happy with the fast delivery service and find that the solid wood products look wonderful, offering great value for money. People frequently mention that customer support is exceptionally helpful, friendly, and quickly resolves any problems that might occur. Some reviewers were not happy with the overall quality, noting recurring issues with warped wooden panels, surface cracks, and missing components. Consumers also mentioned that assembly can be quite frustrating and difficult due to unnumbered pieces and unclear instructions. A few individuals experienced delays or poor communication with delivery couriers during the shipping process.

What people talk about most

Product

Clients share ambiguous opinions on product. While many consumers praise the solid wood quality, beautiful... See more

Quality

Users describe ambiguous interactions with quality, as experiences are heavily divided. While many customers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive very quickly... See more

Customer service

Customers had positive experiences with customer_service, noting that staff members are extremely helpful and... See more

Order

People report positive experiences with order, highlighting a simple and straightforward online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered direct online and immediately had a bit of a hiccup re visa card. Called Mercer direct and call answered promptly by Jayne who sorted us out kindly and effectively. On opening boxes two piece... See more

Rated 5 out of 5 stars

I already have some mercer’s corona furniture but not any drawers. I am always wary to put them together as they usually go wrong & subsequently fall apart . My son put them together & they have com... See more

Rated 5 out of 5 stars

Solid wood furniture - no MDF or Ply. Easy to assemble and great quality. Bought from this company on numerous occasions - always prompt delivery, and always high quality product - if you want to ge... See more

Rated 5 out of 5 stars

Great solid wood furniture, easy to assemble. Have bought Wardrobes, chest of drawers, side cabinets, tables, chairs. All great quality. Website easy to navigate and purchase from, delivery on time... See more


Company details

  1. #340 of 394 best companies in Home Furniture Shop
  2. #184 of 227 best companies in Bedroom furniture shop
  3. #15 of 18 best companies in Furniture wholesaler
  4. #49 of 58 best companies in Office Furniture Shop
  5. #6 of 6 best companies in Pine furniture shop
  6. #17 of 19 best companies in Rustic Furniture Shop

Written by the company

We are a furniture retailer who specialise in Corona Furniture. We have been importing corona furniture for over 15 years and are a family run business based in Rotherham, South Yorkshire. We have 2 retail stores in Rotherham and Pontefract. Also, a huge online presence on Ebay, Amazon, B&Q, Wayfair, Mano Mano, OnBuy and The Range. We also sell direct from our own website www.mercersfurniture.co.uk. We specialise in Corona Furniture and offer fantastic prices direct to the public. We now offer the new Corona Grey Wax furniture which is fast becoming a best seller. All our items are delivered free of charge to mainland UK and offer a fabulous after sales service on all our products if required. We supply the entire Mexican corona furniture range which includes bedroom furniture, living room furniture, dining room furniture, home office furniture and occasional furniture. All of which can be seen on our website. We do an extensive range of table and chairs also to match both the standard colour and also the grey wax ranges. These ranges are available in stock for immediate dispatch. Please call the sales line for full details 01709 836856. We will not be beaten on price!!!


Contact info

4.2

Great

TrustScore 4 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(439)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered some pieces of furniture…

I ordered some pieces of furniture which arrived a few days later, so quick. Unfortunately two pieces were damaged so I emailed late one night. They replied the next day saying the pieces had been ordered and they arrived two days later. Things get broken but it is how the company deals with it.They were brilliant and I would not hesitate buying from them again.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Worth it

Purchased couple bits for the bedroom and was very hesitant at first due to the negative reviews however after ignoring them and going with my instincts I’m honestly happy.

Looks Valuable & Very Sturdy once up !

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality furniture

I ordered 5 items of furniture on a bank holiday Monday and they were with me by the Thursday. Should have been Wednesday but that was the couriers fault not Mercer’s. One of the five items came in a damaged box and two key pieces inside were damaged. Mercer’s customer service was excellent and within two days I had the replacement parts from the same batch to ensure a colour match, at no cost or inconvenience to myself. Spot on. Good trustworthy Yorkshire company .

3 September 2024
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Hi
Sorry to hear you had issues the delivery and damaged box ,
We are glad that our customer service resolved this efficiently and quickly ,
Please let us know if you need any more information we will more than gladly help.
Kindest Regards

Rated 5 out of 5 stars

Great company with excellent customer…

Great company with excellent customer service care that is second to none. I always trust my furniture needs to this company as I know that should I ever have any issues they solve the issue quickly and efficiently. Just an all round brilliant company.

30 August 2024
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Good Afternoon
Thank you for your order and very kind feed back
Please let me know if you need any more information I will more than gladly help.
Kind Regards
Jayne

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. If this company do the same for everyone then you can’t go wrong. Thank You!

27 August 2024
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and extremely kind feed back ,
Please let me know if you need any more information I will more than gladly help.
Kind Regards
Jayne

Rated 5 out of 5 stars

Quick delivery and item as described

Quick delivery and item as described. Would buy from them again if ever needed.

27 August 2024
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and your very kind feed back ,
Please let us know if you need any more information or future orders , we will more than gladly help ,
Kindest Regards

Rated 1 out of 5 stars

Awful company never received my…

Awful company never received my packages and have refused to sort it customers service is awful I recommend people stay away I have lost hundreds of pounds because of them

22 August 2024
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Sorry to hear this ,
This is showing delivered with the investigation raised with the courier , the drivers GPS and confirmed delivery property ,
Kindest Regards

Rated 5 out of 5 stars

Great quality at very affordable prices

Great quality at very affordable prices and super quick delivery. Very impressed.

25 August 2024
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and very kind feed back ,
Please let us know if you need any more informaiton or future orders, we will more than gladly help .
Kindest Regards

Rated 5 out of 5 stars

Great Furniture

Great Furniture. Fantastic customer service after i missed my delivery. Whixh was rescheduled for the next day. I will definitely use them again 🙂

22 August 2024
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and very kind feed back ,
Please let us know if you need any more informaiton or future orders, we will more than gladly help .
Kindest Regards

Rated 5 out of 5 stars

What a pleasure to deal with this…

What a pleasure to deal with this company Jayne was extremely helpful and dealt with me in a polite way. Nothing was to much trouble I phoned several times to ask questions. Ordered 5 pieces of furniture delivery was arranged for a convenient day for me. Excellent service will definitely be buying again

15 July 2024
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Good Morning Lorraine ,
Thank you for your orders and very kind feed back ,
Please let me know when you are ready for your next order , I will more than gladly help ,
Take Care
Stay Safe
Jayne

Rated 1 out of 5 stars

ordered one of there cabinets via…

ordered one of there cabinets via manomano which didnt realise and like some on here no instructions or markings on wood for what goes where,sections for drawers not lined up right and both sections for sides warped completely,low grade rubbish furniture and am now considering small claims court as have took photos and binned.NEVER BUY FROM THIS COMANY AS QUALITY CRAP.Nothing done on speaking to company one minute offering part refund then all of a sudden changed mind because i said i binned it but have kept pics and used the front to make shoe rack,small claims court it is.DO NOT PURCHASE FROM THIS COMPANY Have now put paperwork into trading standards as stuff from this company absoulute rubbish

15 July 2024
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Sorry to hear that. Please contact us asap on 01709 836856 or email us at admin@mercersfurniture.co.uk as we have had no correspondence from you

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very friendly and helpful. Quick reply via email.

19 June 2024
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you so kindly ,
Please let us know if you need any more information or future orders we will more than gladly help ,
Take Care

Rated 5 out of 5 stars

Easy to order on the website

Easy to order on the website. Bed frame arrived within a few days.

28 May 2024
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and very kind feed back ,
Please let us know when you are ready to reorder or need any more informaiton ,
Take Care

Rated 5 out of 5 stars

So easy to order

27 May 2024
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and very kind feed back ,
Please let us know when you are ready to reorder or need any more informaiton ,
Take Care

Rated 5 out of 5 stars

Lovely company

Lovely company, very quick delivery and I had one problem which was fixed straight away. Will use this company again

11 June 2024
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and very kind feedback ,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look