Mercers Furniture Ltd Reviews 

439
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers are very happy with the fast delivery service and find that the solid wood products look wonderful, offering great value for money. People frequently mention that customer support is exceptionally helpful, friendly, and quickly resolves any problems that might occur. Some reviewers were not happy with the overall quality, noting recurring issues with warped wooden panels, surface cracks, and missing components. Consumers also mentioned that assembly can be quite frustrating and difficult due to unnumbered pieces and unclear instructions. A few individuals experienced delays or poor communication with delivery couriers during the shipping process.

What people talk about most

Product

Clients share ambiguous opinions on product. While many consumers praise the solid wood quality, beautiful... See more

Quality

Users describe ambiguous interactions with quality, as experiences are heavily divided. While many customers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive very quickly... See more

Customer service

Customers had positive experiences with customer_service, noting that staff members are extremely helpful and... See more

Order

People report positive experiences with order, highlighting a simple and straightforward online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered direct online and immediately had a bit of a hiccup re visa card. Called Mercer direct and call answered promptly by Jayne who sorted us out kindly and effectively. On opening boxes two piece... See more

Rated 5 out of 5 stars

I already have some mercer’s corona furniture but not any drawers. I am always wary to put them together as they usually go wrong & subsequently fall apart . My son put them together & they have com... See more

Rated 5 out of 5 stars

Solid wood furniture - no MDF or Ply. Easy to assemble and great quality. Bought from this company on numerous occasions - always prompt delivery, and always high quality product - if you want to ge... See more

Rated 5 out of 5 stars

Great solid wood furniture, easy to assemble. Have bought Wardrobes, chest of drawers, side cabinets, tables, chairs. All great quality. Website easy to navigate and purchase from, delivery on time... See more


Company details

  1. #341 of 395 best companies in Home Furniture Shop
  2. #186 of 228 best companies in Bedroom furniture shop
  3. #15 of 18 best companies in Furniture wholesaler
  4. #49 of 58 best companies in Office Furniture Shop
  5. #6 of 6 best companies in Pine furniture shop
  6. #17 of 19 best companies in Rustic Furniture Shop

Written by the company

We are a furniture retailer who specialise in Corona Furniture. We have been importing corona furniture for over 15 years and are a family run business based in Rotherham, South Yorkshire. We have 2 retail stores in Rotherham and Pontefract. Also, a huge online presence on Ebay, Amazon, B&Q, Wayfair, Mano Mano, OnBuy and The Range. We also sell direct from our own website www.mercersfurniture.co.uk. We specialise in Corona Furniture and offer fantastic prices direct to the public. We now offer the new Corona Grey Wax furniture which is fast becoming a best seller. All our items are delivered free of charge to mainland UK and offer a fabulous after sales service on all our products if required. We supply the entire Mexican corona furniture range which includes bedroom furniture, living room furniture, dining room furniture, home office furniture and occasional furniture. All of which can be seen on our website. We do an extensive range of table and chairs also to match both the standard colour and also the grey wax ranges. These ranges are available in stock for immediate dispatch. Please call the sales line for full details 01709 836856. We will not be beaten on price!!!


Contact info

4.2

Great

TrustScore 4 out of 5

439 reviews

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4.2

All reviews

(439)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, have brought several items of furniture from them. Good quality, great prices. Always assembles perfectly with no missing items.

25 March 2025
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and very kind feed back ,
Please let us know if you need any more informaiton or future orders, We will more than gladly help,

Rated 4 out of 5 stars

Quick to deliver. Quality isn't as it once was...

Mercers are quick in their delivery of furniture - which is brilliant!
Recently, I have experienced some issues with screws, dowels etc. being missing. Luckily, I always keep bits from previous furniture assembly packs, so I managed to source some from my stash.
I would also say that I have noticed a marked decline in the quality of their furniture. Once, they were sturdy, well made and without defects or issues. Recently, the quality has suffered - not drastically, but a little.

24 February 2025
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and very kind feed back ,
Please let us know if you need any more informaiton or future orders, We will more than gladly help,

Rated 5 out of 5 stars

Very helpful company and very polite…

Very helpful company and very polite and understanding with what requirements you ask for deal with them again thankyou so much kind regards Tony

31 March 2025
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and very kind feed back ,
Please let us know if you need any more informaiton or future orders, We will more than gladly help,

Rated 5 out of 5 stars

Fantastic experience

I've had several pieces of furniture from here in the past. I like the fact that everything is labelled making it so easy to assemble. Recently I've had an issue with a couple of components missing. Jayne (from admin) got on the case, She was amazing - the delivery company mislaid twice the parcel sent to me. A real star was Jayne. Communication back & forth was effortless. I just want to say a big thank you. Finally received components today. Will use this company again & recommend it 100%

19 March 2025
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and very kind feed back ,
Please let us know if you need any more informaiton or future orders, We will more than gladly help,
I am glad that Jayne was very helpful
I will pass your comments on to Jayne
Take Care

Rated 5 out of 5 stars

Great company quality furniture and…

Great company quality furniture and very helpful customer services Would definitely recommend

22 February 2025
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and extremely kind feedback ,
Please let us know if you need any more information We will more than gladly help.

Rated 5 out of 5 stars

Wardrobe assembly

I had problems assembling wardrobe, and in the process I damaged some parts. This was kindly sorted, quickly and efficiently by Jayne. The wardrobe is now assembled and looks great. Thank you.

12 March 2025
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and extremely kind feedback ,
Please let us know if you need any more information We will more than gladly help.

Rated 5 out of 5 stars

The dining table and chairs are exactly…

The dining table and chairs are exactly what we have wanted.
Very quick delivery.
Jayne from admin was very helpful with our inquires. Although a little piece was missing (this things happen) the company was sending it straight away.

1 March 2025
Unprompted review
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Sorry to hear you had issues with your item ,
I will pass your kind feed back to Jayne ,
Take Care

Rated 4 out of 5 stars

Great service, questionable delivery

Great service, got everything I needed and at a time much quicker than expected- ordered on Sunday, received it on Thursday, cannot fault the time frame.
The only reason for the 4 stars and not 5 (I cannot give 4.5, but would have otherwise) is as my order was large, it was delivered on a pallet. Which came on an artic. Which wouldn't fit down my street (Think double parking, on a REALLY steep hill). That and I do not have a forklift at my house, so I had to get it redirected to work and brought it home in a works van, which I understand would not be an option for everyone. But still, my order was for 6 items, which came in 15 boxes, so might just me a me- specific problem. Otherwise would highly recommend!

23 February 2025
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and extremely kind feedback ,
Please let us know if you need any more information We will more than gladly help.

Rated 5 out of 5 stars

Prompt delivery(always a plus)pretty…

Prompt delivery(always a plus)pretty good assembly instructions.The only downside really is the finish on unseen pieces,missed the sprayer?

22 February 2025
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and extremely kind feedback ,
Please let us know if you need any more information We will more than gladly help.

Rated 5 out of 5 stars

Good communication

Good communication. An efficient service.
It took quite a long time to put the bed together as we hadn't realised it was all flat packed.

24 February 2025
Mercers Furniture Ltd logo

Reply from Mercers Furniture Ltd

Thank you for your order and extremely kind feedback ,
Please let us know if you need any more information We will more than gladly help.

Rated 5 out of 5 stars

Customer Focused.⭐⭐⭐⭐⭐

Very professional company which I have used before. In this instance my item arrived damaged.
Mercers replaced item within a few days without any hassle.
Communication was excellent, I was kept informed of progress of replacement parts throughout.
I would highly recommend and will use again. Well done!!! ⭐⭐⭐⭐⭐

5 February 2025
Unprompted review
Rated 5 out of 5 stars

We had trouble with some panels for a…

We had trouble with some panels for a unit which were damaged, got in touch with jayne at head office she was very helpful and sorted the problems out also at mercers pontefract shop the staff member there was helpful too will be getting some more furniture from there soon 👍

24 January 2025
Unprompted review
Rated 4 out of 5 stars

Furniture quality is okay

Furniture quality is okay; the painted furniture could do with better spraying. 2 items were missed in the self assembly box; Mercer furniture sent these in a prompt/friendly manner. Customer service was great.

22 January 2025
Unprompted review

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