We've just collected our second bespoke ring from Marchant's and are absolutely delighted - it is truly stunning. Karim was very patient with us when we chose the sapphire and the setting, giving help... See more
Company replied
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Review summary
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We use Merchant's for every birthday, Christmas and 'just because' event and jewellery repairs, watch batteries etc that we can, either online or in person. We travel a 30mile round trip just to go... See more
Lovely boutique, owner and staff. Good help in making sure you walking out with what you love. Would recommend to anyone especially if you wish to have something unique and personalised.
Excellent customer service that reached all the way to the U.S. Merchant Jewellers Director Karim Merchant was very courteous and diligent with helping me find just the right pieces of jewelry. He wen... See more
Company replied
Company details
- #11 of 288 best companies in Jewellery shop
- #1 of 12 best companies in Jewellery Valuer
- #4 of 89 best companies in Jewellery Designer
- #3 of 28 best companies in Jewellery Repair Service
- #2 of 27 best companies in Watch repair shop
- #5 of 131 best companies in Watch shop
Written by the company
'A wonderful jewellers boasting tasteful jewellery and watches in a relaxed setting, at the beautiful Mercia Marina. Watch and Jewellery repairs undertaken with the added element of Bespoke jewellery design and creation.' Merchant’s Jewellers have more than 23 years of Watch and Jewellery experience behind them, making sure you receive “quality information and service from quality experience”. The success of this company is based on “providing the customer with a service you would be proud to tell your friends and family about”
Contact info
Merchant's Jewellers, Mercia Marina, Derbyshire, DE65 6DW, Willington, United Kingdom
- 01283 707395
- info@merchantsjewellers.com
- merchantsjewellers.com
5.0
Excellent
580 reviews
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‘Charming’ service
The girls were really polite, kind and knew where the charm I wanted was, wonderful service, and discount for frequent shoppers, what more can a girl want!
10 May 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're absolutely beaming reading this!
We're thrilled to hear the girls were so polite, kind, and spot-on in finding exactly the charm you wanted. It's wonderful that you felt the warmth of our service, and we're especially happy the discount for our frequent shoppers added that extra special touch—because you deserve it!
Your kind words mean everything to us and make our day brighter. Thank you for being such a valued part of the Merchants family—we can't wait to welcome you back soon for more charm-hunting adventures, smiles, and that 'charming' service you love! 😊✨
You're amazing—what more could we want than customers like you! 💖🍀
Personal and professional
I adore this jewellers. So welcoming, fresh and with a beautiful range of jewellery to suit all budgets. The personal element here is what gives this store the wow factor. The owner knows us by name, they make recommendations based on the styles they know we like. As a returning customer, I would definitely recommend a visit.
11 May 2025
Reply from Merchant's Jewellers LTD
Thank you from the bottom of our hearts for this beautiful review—we're truly moved!
It means everything that Merchants feels so welcoming and personal to you, with the owner knowing you by name and making recommendations that truly fit your style. That special connection is what we cherish most.
Thank you for your loyalty and for recommending us—you make us feel so special. We can't wait to welcome you back soon with the same warmth and sparkle. You're wonderful! 💖✨
The care and consideration of all the…
The care and consideration of all the staff made our visit very enjoyable
10 May 2025
Reply from Merchant's Jewellers LTD
Thank you from the bottom of our hearts for your beautiful review—we're truly touched!
It means so much that our team's care and consideration made your visit truly enjoyable. That's the warmth we always hope to share.
Thank you for choosing Merchants Jewelers. We can't wait to welcome you back soon with more smiles and sparkle. You're wonderful! 💖✨
Great personal service
Great personal service. Good choice of products at a range of prices. Good value, especially with the loyalty discount
2 May 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're truly touched and grateful!
It means the world to hear that you felt the great personal service, loved our good choice of products across different price points, and appreciated the value—especially with the loyalty discount. We love rewarding our wonderful customers like you, and your kind words make every effort feel worthwhile.
Thank you for choosing Merchants Jewelers. We can't wait to welcome you back soon with more personal attention, sparkle, and that extra special discount smile! 😊✨
You're amazing—see you again soon! 💖
Delicate mini charm necklace
A beautiful mini carabiner necklace at a good price- my daughter loves it! The dispatch was really speedy and it was delivered in only a few days. The packaging was beautiful… a lovely thing to drop through the letterbox! 🩷
26 April 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're absolutely delighted!
We're thrilled to hear your daughter loves her beautiful mini carabiner necklace and that it arrived so quickly with such pretty packaging. It's wonderful knowing it was a perfect, joyful little surprise through the letterbox! 🩷
Thank you for choosing Merchants Jewelers and for your kind words—they truly brighten our day. We can't wait to help with your next special piece (maybe something else delicate and mini for her collection?).
You're amazing—sending big thanks and hugs to you both! ✨💕
A 5 star jewellers
We met Karim at a Wedding fayre at The Crow's Nest and immediately knew we needed to visit to look for our wedding rings. There was no pushing to book and go or buy rings but Karim shared his knowledge and gave a very friendly and welcomibg vibe.
We booked to visit Merchant jewellers quite soon after and made this the first jewellers we viewed.
Almost straight away we knew this was where our wedding rings would be from. There was no pressure to go for anything more costly, we presumed a made to measure would be needed to sit against my engagement ring and be more expensive but we were able to view shaped rings that worked also.
The whole experience was great. We felt very relaxed, welcone and excited during our appointment and both chose our rings at the first visit.
We are very excited for the rings to arrive and would recommend Merchant Jewellers to anyone
19 April 2025
Reply from Merchant's Jewellers LTD
Thank you from the bottom of our hearts for this beautiful 5-star review—we're truly touched and over the moon!
Meeting you at The Crow's Nest wedding fayre and then welcoming you to the shop felt so special, and we're delighted that the friendly, no-pressure vibe made such a difference. It means everything to hear how relaxed, welcome, and excited you both felt during your appointment, and that you were able to find perfectly shaped rings that work beautifully with your engagement ring—without any need for made-to-measure or extra cost. Choosing your wedding rings on the very first visit is such a magical moment, and we're honoured to be part of it.
We can't wait for your rings to arrive and for you to see them sparkle on your big day (and every day after!). Thank you for trusting Merchants Jewelers with something so meaningful, and for your wonderful recommendation—it truly warms our whole family's heart.
Wishing you all the love, joy, and sparkle in the world as you plan your wedding. We can't wait to celebrate with you when the rings arrive! 💍✨
With huge congratulations and warmest wishes,
Karim, Tanita, and the entire Merchants team 💖
Fantastic experience dealing with Karim…
Fantastic experience dealing with Karim and the team, very patient and knowledgeable, great customer service.
12 April 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're truly touched and grateful!
It means the world to hear you had such a fantastic experience with Karim and the team. We're delighted that their patience, knowledge, and great customer service made your visit special. Your kind words truly brighten our day and remind us why we love what we do.
Thank you for choosing Merchants Jewelers and for your lovely feedback. We can't wait to welcome you back soon for more warm, helpful moments and beautiful pieces! 😊✨
From Karim and the whole team—thank you! You're amazing 💖
Reply from Merchant's Jewellers LTD
Thank you so much for your kind words—we're truly delighted and grateful!
Hearing that you experienced top-class customer service means everything to our team. We work hard to make every interaction feel special, warm, and genuinely helpful, so your feedback truly brightens our day.
Thank you for choosing Merchants Jewelers and for your wonderful support. We can't wait to welcome you back soon with the same care, smiles, and sparkle you deserve! 😊✨
You're amazing—thank you again! 💖
Great Value, Great Service.
Always have great jewellery on display at affordable prices. Great service and after service. I will always use and recommend Merchant’s Jewlers.
11 April 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your heartfelt and glowing review—we're truly touched and deeply grateful!
It means the absolute world to hear that you always find great jewellery on display at affordable prices, and that our service and aftercare keep bringing you back. Knowing you'll always choose and recommend Merchants Jewellers is the highest compliment we could receive—your loyalty warms our hearts and inspires the whole team every day.
Thank you from the bottom of our hearts for being such a wonderful part of our family for so long. We can't wait to welcome you back soon with more sparkle, smiles, and that same great value and care you love!
You're amazing—see you again soon! 💖✨
Reply from Merchant's Jewellers LTD
Thank you so much for your incredibly kind review—we're truly overwhelmed and grateful from the bottom of our hearts!
Hearing that you feel we've given you the best service you could ever wish for means everything to us and our team. Your words capture exactly what we strive for every single day: making every customer feel truly special, cared for, and valued.
Thank you for your wonderful support and for choosing Merchants Jewelers. We can't wait to welcome you back soon with the same warmth, smiles, and top-notch service you deserve—you're amazing! 💖✨
From all of us—thank you! 😊
Always a pleasure to visit
Always a pleasure to visit this jewellers staff are very helpful. And lovely jewellery for gifts.
6 April 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're truly touched and smiling ear to ear!
It means the world to hear that visiting Merchants Jewelers is always a pleasure for you, and that our helpful staff and beautiful jewellery make it such a special place for gifts. Your kind words warm our whole family's heart and remind us why we love what we do every day.
Thank you for choosing us time and time again—we can't wait to welcome you back soon with more warmth, sparkle, and the perfect gift finds! 😊✨
You're wonderful—see you again soon! 💖
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're truly grateful and delighted!
We're thrilled to hear you had such a positive experience with our rhodium plating and ring resizing services, and that our friendly, efficient team made it all feel smooth and enjoyable. It's wonderful knowing your pieces came back looking and fitting beautifully—nothing makes us happier than seeing that sparkle restored and smiles all around!
Your kind words mean the world to us and keep the whole team motivated. Thank you for trusting Merchants Jewelers with your special jewellery—we can't wait to welcome you back anytime for more care, resizing, plating, or just a friendly chat. You're amazing! 😊✨
Warmest thanks from Karim, Tanita, and all of us 💖
Reply from Merchant's Jewellers LTD
Thank you for your lovely review! We're so pleased you found the perfect charm for your granddaughter—what a special gift. We hope she loves it, and we look forward to welcoming you back again soon.
Customer service experience excellent…
Customer service experience excellent as always, will definitely recommend.
29 March 2025
Reply from Merchant's Jewellers LTD
Thank you for your continued support and recommendation! We're delighted to hear you consistently have an excellent experience with our customer service. It truly means a lot to us, and we look forward to welcoming you again soon.
My go to Jewellers
Quality of products brilliant, prices are competative and staff are so knowledgeable and efficient 😃
23 March 2025
Reply from Merchant's Jewellers LTD
Thank you for such a fantastic review! We're thrilled to hear you’re happy with the quality of our products, our pricing, and the service from our team. Your kind words mean a lot to us, and we look forward to seeing you again soon.
Personal family service
Such personal service received from Merchants. You truly feel as though you are welcomed into their family. Recently had a broken necklace with pendant repaired when we thought it would never be worn again. Also had a charm soldered onto a bracelet and a ring re-sized which both came back like new. Highly recommend a visit.
10 March 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your heartfelt review. We're truly pleased to hear that you felt so well looked after—that personal, welcoming experience is exactly what we strive to create.
It’s especially rewarding to know we could restore your necklace and carry out the repairs to such a high standard. Giving treasured pieces a new life means a great deal to us. We really appreciate your recommendation and look forward to welcoming you back again soon.
Fantastic knowledge
Fantastic knowledge, great customer service and we will definitely be back!
8 March 2025
Reply from Merchant's Jewellers LTD
Thank you for your great feedback! We're delighted you were happy with both our knowledge and customer service. We really appreciate your support and look forward to welcoming you back again soon.
Reply from Merchant's Jewellers LTD
Thank you for your kind review! We're really pleased to hear you had such a positive experience with both our service and expertise. It means a lot to us, and we look forward to seeing you again soon.
Reply from Merchant's Jewellers LTD
Thank you for your lovely review! We're so pleased you enjoyed the friendly service. We really appreciate your support and look forward to welcoming you back again soon.
Karin
Karin. Your staff are delightful. They obviously take the good customer service profile from you and your wife. They took time to pass the time of day. Explain. And were a happy Crew. Beautiful without and within. Thank you
8 March 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your kind and thoughtful words—it truly means a lot. We're incredibly proud of our team and it's wonderful to hear that their warmth and service made such a positive impression. We'll be sure to share your feedback with everyone.
We really appreciate your support and look forward to welcoming you again soon.
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