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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items like shirts are well-made and the print is sharp. Many find the ordering process straightforward and appreciate when merchandise arrives quickly and as described. However, some people were dissatisfied with the product sizing, finding that items did not fit as expected despite ordering their usual size. There are also consistent concerns regarding delivery services, with some customers experiencing significant delays, lost packages, or a lack of reliable tracking information.

What people talk about most

Product

Consumers find product quality and sizing to be ambiguous. Many reviewers praise the excellent quality,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent material, professional... See more

Order

People report ambiguous experiences with order. While some customers found the online ordering process easy... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I loved the shirt but many online companies the sizing varies,ie. large can be medium & x large can be large & vice versa so it can be quite confusing.in this case the x large was xx large it didn't f... See more

Rated 4 out of 5 stars

The Shirt ordered is amazing and great quality- better than expected. Shipping time was slow- ordered beginning of Nov for my husband’s birthday 11/19. Received 11/21. Again product is amazing-... See more

Rated 3 out of 5 stars

Delivery was fast however the medium was very large compared to what a medium should be. We currently have a small in this shirt and was wanting a little extra room. We were disappointed in how much l... See more

Rated 4 out of 5 stars

The print on the shirt was good but the Dri-Fit it's not as comfortable as cotton other than that it was a great shirt


Company details

  1. Beach Clothing Shop

Written by the company

MerchGears Store is an online clothing shopping brand. We are located in Room 301, Seabank Building, Lot 7B, Le Hong Phong Street, Ngo Quyen District, Hai Phong City, Viet Nam Our Store At MerchGears Store, you can always find your favorite outfits, whether for women, men, kids, teens, etc. Our products range from Hawaiian Shirts, 3D T-shirt, Sweater, Hoodies,... and many other print-on-demand products. This is not just a place for picking up clothes. MerchGears Store is a great place for everyone who loves unique items which means the customers are free to request for custom shirts. Next time drop by MerchGears Clothing, don’t forget to have a few minutes here to enjoy the fashionable atmosphere. What We Offer We offer great design and high quality control all over printed clothing. We value freedom of expression, whether it’s with your own designs or those made available by our community. Hawaiian Shirts, T-shirts, sweaters, hoodie and a lot more can easily be personalized with images and custom text. Hawaiian Shirts are ideal for any occasion. You can wear them at fancy dress parties or for a vacation. You can also use them as a daily wear fashion and add a refreshing touch to your everyday look. If you want something happening yet inexpensive to upgrade your style, a unique Hawaiian shirt perfectly serves the purpose. From attractive styles of daily look to colorful vacation wear, we have an exciting range of special patterns to help you rejuvenate your appearance. Our Goal We carefully select and sell products that have been highly requested by our customers in order to ensure that we always carry popular items as well as what the customer wants both locally and internationally. About product quality, we always work hard to make sure every customer gets the look that they mostly want with a reasonable price. We understand what MerchGears Store takes to make your shopping experience a joy; that's why we do everything we can to make sure you get not only reasonable prices, but the good service too. Get ready to explore the MerchGears Clothing Store and pick up your most wanted items! We are pleased and looking forward to working with you! MerchGears.com belongs to BCGROUP. Email us: support@merchgears.com Call us: 0084382377473 Room 301, Seabank Building, Lot 7B, Le Hong Phong Street, Ngo Quyen District, Hai Phong City, Viet Nam


Contact info

3.5

Average

TrustScore 3.5 out of 5

220 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I have not recived it yet

I have not recived it yet! In fact USPS has not recived it yet. I have Emailed them, but they do not respond. I'm starting to think they are thieves. Just like every Chinese company I have dealt with.

11 March 2024
Rated 5 out of 5 stars

Worth the wait.

Took longer than expected to receive my item, but the product quality was worth the wait. Thank you merchgear for getting everything right. Great company!!

1 March 2024
Rated 1 out of 5 stars

I tried to conact you twice to say the…

I tried to conact you twice to say the shirts are not making it in time for the event I purchased them from. I asked for to start the return process. With no response, I can imagine the return process will also be a challenge

27 February 2024
Rated 5 out of 5 stars

Being a car enthusiast and a viper…

Being a car enthusiast and a viper lover, I Bought the shirt to use as a joke during Hawaiian themed parties and such. But the material and design felt and looked better when I tested it out. I actually really love this shirt and can see myself wearing it outside of the parties. And I typically don’t wear Hawaiian shirts so, me saying that says a lot! Thank you, I’d love to see more shirts like this in the future.

8 January 2024
Rated 1 out of 5 stars
MerchGears logo

Reply from MerchGears

Dear Mike West,

First of all, we apologize for the confusion during the processing of your order. However, we would like to clarify that the product you received is an AOP (All-Over Print) sweater. This means that the patterns on the sweater are printed, not knitted, which may have caused the misunderstanding.

We are constantly striving to improve the quality of our products and services. In the future, we plan to introduce high-quality knitted sweaters, but please note that the cost of these products will be significantly higher than the current product.

We understand that you may not be satisfied with the current product. We will review our inspection process and product descriptions to avoid similar misunderstandings in the future.

Once again, we apologize for any inconvenience you have experienced, and we greatly appreciate your understanding and patience.

Sincerely,
Linda

Rated 5 out of 5 stars

Xmas gift for friend

Xmas gift for friend. sizes run small. did not fit. he is regifting it to me. He normally wears X Large. I wear between med and large. He says will fit me for sure.
Fast shipping . Quality product ..... He liked shirt so much he bought 3 in XXL. Just be advised, order larger size

2 January 2024
Rated 1 out of 5 stars

ITS HORRIBLE! DOESNT RESEMBLE THE PICTURE AT ALL

I have already sent you a letter requesting a full refund because the item was so cheap looking. I spent 22 years in the US Navy and this ornament was to commemorate those years. ITS HORRIBLE.
The best thing you could do for me is to sent me a pre-paid return label and let me send the item back to you because I dont want it! It's just terrible! It doesn't even look like the one that you have on display.
Craig Danielson

25 December 2023
MerchGears logo

Reply from MerchGears

Dear Mr. Craig Danielson,

First of all, I would like to apologize for the inconvenience and disappointment you have experienced with our product. We understand that this item was meant to be a special commemoration of your 22 years of service in the U.S. Navy.

However, as stated in the product description, this ornament is made of plastic, not steel. We regret that we have disappointed you, but based on the information that was clearly provided, we are unable to process a refund in this case.

We strive to provide quality and reliable products to our customers, and your feedback is very important to us. To improve our customer experience in the future, we will review our product presentation and descriptions.

Once again, we apologize for this inconvenience. If you have any further questions or feedback, please do not hesitate to contact us.
Linda

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