Mercury Fiber Reviews 173

When it worked in recent years it was good. Dependability was less of an issue as in the past but still not without problems. Certainly better than in the years prior to 2022

although i called when they were closed. They received my message and took care of the issue.

They've always been very helpful over the phone or in person and the speed is just fine for our needs

Great service when it is working right but frequent speed losses that require rebooting the router

As far as tech support they have all been great and solved the issue which is usually telling me to reboot the router which should not be happening in a reliable system

Best service I ever had. Moved to another rural area and I couldn’t get a signal. So had to go with another company. They overcharge and service is t as good. I’ve recommended Mercury to everyone

Pretty much on top of things. Seems to be working nicely. No real problems lately.

I would suggest use an answering service
for after hours and weekend calls. Calling
and getting a recording of the workng hours
really help to see if there is an outage4 or
my station acting.

Other wise no complaints, staff is great.

steve

Mercury broadband is great - fast and reliable. Their customer support and installers are the best.

Very bad service

Customer Service workers are great. However, repeated interference issues. The credit process for down time was not the best. It also took nearly two months to determine the actual issue. Now that it is up and running, I still hear others in the house state it does not work for gaming 85% of the time. I have had these services for over a year now.

Just the fact that the internet always works and you guys are awesome on customer service.

Mercury Broadband is beyond awesome!! Thank you for helping us become a part of the 21st. Century! Mercury Broadband is fantastic! Best broadband ever- fastest and always works!

In the rural community, it’s important to have fast reliable Internet that you can depend on. Mercury Broadband has provided that service!

Reliable but starting to get out of line on price.

We have real good service most of the time, but we have been getting a lot of buffering

you are a good company I'm sorry you have to raise your rates.

Likes. Service install was awesome. At first internet service was great. Than once more people get put on tower service tends to lack. For some reason the tower we are on gets it's signal from ft wayne Indiana. We are 2 hrs from there so everything on roku logs as ft wayne. Rain and snow mess up service and whatever the weather is in ft wayne too. Overall not bad for rural high speed internet. Not happy that I have to pay more just because I don't want autopay. I do think that is a crock to punish customers who've had you for over a year.

My service works well. No real problems