Meridian Credit Union Reviews 

Applied for a VISA Card on October 25, 2024. Filled in all the required info and signed a document online. Saw that my Equifax had a Meridian inquiry that same day. Application has sat in a pending status ever since and 3 phone calls later I finally am told I need a Photo ID on file supplied at a branch to complete the application. Ridiculous Customer Service!

Don’t bank with Meridian, you will regret it later

They can be very friendly and I do like going into a branch where I'm recognized but I have had nothing but headache with them. I have my retirement investments with them, multiple accounts, credit card etc. and there is ALWAYS a problem with something. I just stand there and insist that they can do what they are telling me they can't do and eventually they do it. I kind of want to move everything to another bank but it's such a hassle. I'm getting close though!

I went with Meridian bank for my small business, because we were told that they worked with small businesses better than some of the other main stream banks. I have never had worst service in my life. Our bank manager refuse to call us to resolve a problem and to switch bank locations needed the approval of that same bank manager, so I never could swap my home bank. They closed my account without my permission and had no solutions to many of my banking problems would never bank with them again, and it would still be too soon.

Merdian charges interest rates on mortgages that are higher than the major banks. As bad as the customer service is at the major banks, Meridian is worse. Unlike banks, they do not provide annul statements for tax purposes. I recently asked a senior account manager what the current rates are for renewals and have not received a reply despite three emails.

This company claims to be looking for the best interests of their members. I have dealt with 4 mortgagors in the past; even when my credit rating did not have a long history, I never got asked so much from any of them. My broker decided to deal with Meridian for my new mortgage application and it has been a nightmare dealing with them. With 9 business days left for mortgage closing they will not process a reduction on the principal being borrowed even though all documentation is in order. My broker swears it is not worth all the trouble in dealing with them. Meridian is certainly not acting in the best interest of their members. I want to reduce the borrowing amount by only 50,000. This will reduce my monthly payments so if they are really looking for the well being of their members I would expect nine business days to be enough to change the one number. Nobody wants to listen. We have been dealing with this company for 3 weeks! They know more about me than myself with all the documents I had to gather for them. My credit rating is excellent. Meridian won’t flex. I am not looking forward to being stuck with them but time is so tight. Buyers beware!

I went into a Meridian branch today with the idea of opening an account. Everything was going well until I mentioned that I was planning to transfer $3-400,000 to Mexico in a few years to buy a house there and retire. This is when things changed, and from all being pleasant, I was submitted to an interrogation. Why do you want to retire in Mexico? Where in Mexico? It is not safe there, and you should retire in Canada instead. I was flabbergasted!!! It was really none of her business. Unfortunately, she had already taken a copy of my SIN and driver's license, and after leaving the office to talk to her manager to discuss my, supposedly, very suspicious activity in the future, she came back to inform me that for the time being I cannot have an account opened until further review. Having said that, I am grateful for how things panned out; God forbid, I would have actually been able to open an account with them today and entrusted them with my savings. I wouldn't now put one lousy dollar in their establishment!

Went in today with only one customer myself and found the teller Tin M. so slow and spoke to me like police interrogations.  It took many days to unlock my accounts and an e-interac (to Mother), and 3 months to unlock my visa card (after buying a $6 ticket) with no explanation but excuses. The representative Sinthuuja K. is also very rude and unprofessional provides no help but nasty comments.  Be careful that employees at Meridian CU will lock your accounts and funds so long as they wish for their convenience not caring their members.

We are fairly new customers at the Simcoe/Wellington branch in Toronto and so far we have never had a problem. Our representative is helpful, knowledgeable and always gets back to me whenever I have a question. Going into the branch is always a pleasure as the staff are more than helpful and willing to go the "extra mile" to accommodate us. I have read many bad reviews, but quite honestly, we have never had a bad experience, so I am happy we made the switch to this Credit Union!

Meridian Credit Union Brampton branch staff is totally unprofessional. For Joint account, they will make the account disappear from your online banking, if a person in Joint account dies (without telling survivor in the joint account). They will freeze funds. BE VERY CAREFUL when you open account with Meridian.

when I found out that my joint account disappeared I contacted Dusk Drive branch is Brampton. I was not given even monthly statement by branch staff (Shimyanka Bryan and Parvez Mehta). I got monthly statement from St. Catherin's staff, which are more professional.

When I raised this to Khurram Shahzad regarding this he said it is Meridian policy. No help from his side.

Be very careful with your money. They will steal your money without telling you.

Mahesh Sharma

Twice in the past few years, I have attempted to transfer cash from Qtrade to Meridian and both times it was a nightmare. The most recent attempt has been going on for 3 months and I finally gave up today and will be transferring our families Qtrade assets to TD Waterhouse. Warning! if you have accounts with Meridian and their affiliate Qtrade institution, if you move cash from a registered plan at Qtrade back over to Meridian registered account, they will charge you. This is not the case within a TD Bank and TD Waterhouse. Now qtrade wants to charge for moving our accounts out of Qtrade which was a result of their poor service, Win Win for Qtrade, Lose Lose for the customer.

Poor customer service

Worst customer service and follow up I have ever experienced!

The Meridian Credit Union is totally incompetent at the things they should be able to offer. For the last few days their web site has not been working properly, so I called their help center. Their response was " yes we know we have a problem, but we are having trouble fixing it. We suggest that you change the internet portal to one we can support". I use chrome one of the most used platforms.
Meridian is a Joke, a very bad one.

If you value fools dictating where you can and can not spend your own money this a great place. I'm actually embarrassed for these people they are so incompetent.

when we moved to stoney creek at 2014 we also moved all my accounts from major banks to Meridian credit union nearby. What a suprise, branch manager nadia and assistant Maria welcomed me and help me personally with my investment morgage, house morgage, also advised me how ladder my dofasco retirement funds,
Got rates on gic, rifs etc at least matched bank rates and or beat bank rates last ten years of my membership.

last september 2023 traveling in europe run into trouble acessing my meridian account was upset and angry but upon arrival branch manager enabled me to senior manager.. he listened, investigated the problem with call center, apologised, and kept his word .. fixed the problem
thats why i call this excellent customer service to a loyal merdian member

These folks are the worst I wish I had known before wasted 30 minutes.

I ended up with Meridian by sheer bad luck. I would recommend anybody to stay far away from this pathetic excuse of a financial institution

When I first moved to Ottawa in the late 1970's I opened an account with the Province of Ontario Savings Office, which had been serving Ontarians since 1922. It was located on Sparks Street, a very convenient location. Although the POSO had been always profitable, the Harper government decided in 2003 to privatize it, purely for ideological reasons. It was sold to the Desjardins co-operative of Credit Unions.

Desjardins moved to the corner of Bank & Albert, expanding the services that POSO provided and generally improving them. Then in 2011 Desjardins sold the Ontario Branches to Meridian, and the problems started. I was refused a line of credit (twice) and a mortgage, my account was erroneously frozen for months, depriving me of access to my own money, all my direct deposits from the different sources within the government of Canada became only identified as "Canada", instead of Canada Pension Plan (CPP), Old Age Security (OAS), Public Service pension, and all the benefits administered by the CRA, such as Ontario Trillium Benefit. This created an enormous waste of time trying to identify each source every time such an identification was needed. For eight years - you read right, eight years - I tried regularly to have these payments duly identified in my account. I received all sorts of excuses and assurances that things were in the process of being solved. One of my 2024 New Year's decisions was to start moving all my financial needs and activity to a more responsive and responsible banking institution. I wrote a final message, announcing my intention to get out of Dodge. Their "system", if their pathetic lack of concern can be called that, indicated that I should receive a reply within two days. Needless to say, nothing happened in a week. Not an apology, not an acknowledgement.

I used to be a strong supporter of all cooperatives. Meridian, the poor excuse for a financial institution made me reconsider.

Went to Meridian Bank in Newmarket, I wanted to clear my auto loan. They could not provide me with amount or how to pay them. They said only the Manager can do that and he is in a meeting.
What a joke and waste of time.

The returns on investment at Meridian are some of the highest in the industry beating out the big Banks many times.
I have gotten personalized emails and phone calls when upcoming renewals for investments are nearing. This gives me time to shop around and make an informed decision on investments. Many of the other institutions when renewals come due just renew it automatically usually at much lower interest rate or it'll sit in an account making zero interest and by the time you realize it you've missed earning interest or it's too late it's locked in this has never happened with Meridian.
I find their online app very clear nicely laid out and easy to use.
My home branch is in Cambridge across frome Sail. The rep I work with has been great, she is professional, courteous and takes an honest personal interest in what my needs are. What more could you ask for!