Banner for Merrick Bank
Merrick Bank logo
Visit website

Merrick Bank Reviews 

19,432
•
TrustScore 4.5 out of 5

4.6

Bank
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,762 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use for managing accounts and making payments online. Many appreciate the excellent customer service and helpful, friendly staff. The company is praised for offering credit opportunities and increasing credit limits for those who pay on time. However, some customers also noted issues with customer service, experiencing unhelpful responses or agents unable to answer specific questions. A few other people also felt that there were problems with payment processing, including unexpected withdrawals or account closures due to returned payments.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with many reviewers finding the online payment portal and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that staff are very... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of use for the website... See more

Service

Users describe positive interactions with service, highlighting great people and excellent customer support.... See more

Staff

People report positive experiences with staff, consistently describing them as very helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently I needed shoes! Expensive shoes for very bad feet! I have SO-SO credit and was maxed out on what I do have. I logged on to make a payment to my Merrick Bank Card and was fantastically surpris... See more

Rated 5 out of 5 stars

This is a most wonderful company and credit card. Customer service is great if you ever need them. They assess your account for credit line increases. They are fair and wonderful and I highly recom... See more

Company replied

Rated 5 out of 5 stars

It's easy to use my Merrick Bank credit card for all my purchases. I appreciate them giving me a credit limit increase automatically after six months.

Rated 5 out of 5 stars

This Company No problems with the card, you just about purchase anything from groceries to pharmacy prescriptions. Thank you Merrick!

Company details

  1. Bank
  2. Financial advisor

Written by the company

At Merrick Bank, we specialize in credit programs that assist people looking to build or rebuild their credit. Founded in 1997, Merrick Bank is FDIC insured and recognized as a top credit card issuer in the U.S. In total, we proudly serve nearly 3 million cardholders and have extended over $5.3 billion in credit. We also provide consumer finance options to marine, RV, and horse trailer dealers throughout the country to help customers find new opportunities to get what they need for recreation. With Merrick Bank's Merchant Acquiring Services and our Independent Sales Organizations, we support a wide range of merchant categories (including non-traditional businesses) and offer multinational and dynamic currency services, next-day funding, and daily reconciliation.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19,432)

1,612 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look