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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and the positive impact it has on their pets. Many people appreciate the variety available and note that even fussy eaters enjoy the food. Consumers are also very satisfied with the service, describing it as efficient and responsive. The delivery service receives frequent commendation for being fast, reliable, and carefully packaged, ensuring products arrive in perfect condition. The overall ordering process is considered easy and convenient by many.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the high-quality... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency. Many... See more

Order

Customers had positive experiences with order processes, highlighting quick delivery and easy ordering. Many... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

We have recently moved our 3 spaniels to Mersey raw from another raw food provider. We are so impressed with the food and the quality of the delivery service. Our dogs absolutely love it and they look... See more

Company replied

Rated 5 out of 5 stars

Being the owner of a fussy 1 year old Leonberger pup, we've tried our hand at various brands and even butchers over the last year, all of which to limited success. Then we happened upon Mersey Raw... See more

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Rated 5 out of 5 stars

My go to company. I feed Mersey Raw meat to both my cats and dogs and they love it and my cats in particular are extremely fussy. I have over the years used several supplier’s, that just didn’t... See more

Company replied

Rated 5 out of 5 stars

We’ve tried a fair few different companies/suppliers. Got to say Mersey Raw has been the best by far. Value & quality is levels above others. Our 3 year old, old tyme English bulldog loves all the min... See more

Company replied

Rated 5 out of 5 stars

I've been using Mersey Raw Dog Food for a while now and can confidently recommend them. The product is consistently excellent. High-quality ingredients that my dogs thrive on and eagerly eat. What... See more

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Rated 5 out of 5 stars

I have only just received my first order, very quick delivery! Everything was packed nicely, with care. I had some general questions and needed a chat so I contacted Mersey Raw via email, the customer... See more

Company replied

Rated 5 out of 5 stars

My Bull Terrier Charlie loves mersey raw , Minces for breakfast and sprats for dinner , no skin issues , no weight issues , no dental issues , superbly packaged , next day trust worthy delivery .... See more

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Rated 5 out of 5 stars

I have 2 Shitzus with various health issues and 1 with severe skin allergies. Ive tried all sorts of food, the last few being raw and although some improvements could be seen, the itching and flare up... See more

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Rated 5 out of 5 stars

I would firstly like to applaud on the packaging, perfectly frozen on delivery as they include ice packs in boxes (unlike a lot of suppliers who deliver frozen items as if it was a pair of shoes). The... See more

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Rated 5 out of 5 stars

Just returning to raw feeding after several years and find so much more choice now. Tried several different products but we've found Mersey Raw to be by far the best for our needs. Just "ticks all t... See more

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Rated 5 out of 5 stars

I have been raw feeding my dog for years, but she is fussy about food and also has many intolerances. Single protein raw minces, of good quality, are not always easy to find especially when many compa... See more

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Rated 1 out of 5 stars

Food comes barely frozen. Some tubs unfrozen Company don’t accept complaints well and become aggressive . Very unprofessional! Staff demanded photos for proof , called me a liar . Edite... See more

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Rated 5 out of 5 stars

I’ve switched my somewhat fussy dog to Mersey Raw and he is absolutely loving it! The drier texture and quality ingredients suits him perfectly. He is prone to bottom issues and so far we haven’t ha... See more

Company replied

Rated 5 out of 5 stars

I must say this food is so good, my dog loved it, the packaging is very easy to open and great for storing it in the fridge or freezer as it stacks well. I was very impressed with the variety avai... See more

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Rated 5 out of 5 stars

My dog as allergies and can only have 1 protein which is vension it's very difficult finding good quality suppliers of this and especially 100% no bone so i can add bone content into his diet myself a... See more

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Rated 5 out of 5 stars

Freddie loves his new diet. My reason for changing to a raw diet was because my dog was slightly under weight. He’s only been on his new diet for a few weeks and is already putting weight on and looki... See more

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Rated 5 out of 5 stars

My two English Pointers both seem to really enjoy Mersey Raw. They eat all the flavours & always empty their bowls. They've always been raw fed & we have tried other brands. Mersey Raw food looks bett... See more

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Rated 5 out of 5 stars

My WCS absolutely loves mersey raw. Never has she licked her bowl clean, since moving on to mersey raw she always licks the bowl clean. Fab minces loads of different flavours fast delivery, amazing te... See more

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Rated 5 out of 5 stars

Called in for some advice for my Cockapoo Gus, he was already on raw but felt he wasn't getting the best. Came away with a couple of varied flavours and his treats of Sprats which he loves and a sl... See more

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Rated 5 out of 5 stars

Amazing quality treats and bones. My fur babies absolutely love them. Will definitely be giving the raw food a go once they have finished the brand they are currently on. Fast delivery and carefully p... See more

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Rated 4 out of 5 stars

Great products, been using raw for many years. We don't purchase anythjng beef or chicken due to yeast intolerances and ear issues and we seem to have sorted it. Would like to see different types... See more

Company replied

Rated 3 out of 5 stars

Ordered a batch of dog food…unfortunately I’d requested a standing order my mistake…I didn’t realise this until I was notified of my repeat order. Raw food didn’t suit my dog…it have her diarrhoea. W... See more

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Rated 5 out of 5 stars

My friend recommended Mersey raw to me after my dog being put on hypo allergenic food from the vets that was costing me a fortune. I believe this wasn't solving his allergy problems (I believe it's a... See more

Company replied

Rated 5 out of 5 stars

I am feeding a 4 year old cavapoochon and a 5 month old cockerpoo on this food and both absolutely love it! My question was, Is it complete? Especially because i have a growing puppy. I was already m... See more

Company replied

Rated 5 out of 5 stars

I have been feeding raw for a few years now & as i have a dog that is highly sensitive to most meat proteins it's very hard to get raw venison meat only! He cannot digest bone in either! He had been o... See more

Company replied

Rated 5 out of 5 stars

My Goldie / GSD cross absolutely loves Mersey Raw food as there are so many varieties and she loses attention quickly (not just with food, to be fair). Cleans the bowl every single time (except the oi... See more

Company replied

Rated 5 out of 5 stars

Seriously impressed. My pug has recently moved to a raw diet. After seeing an add for mersey i decided to give or a shot. Delivery arrived exceptionally quick(with a note saying it must be delivere... See more

Company replied

Rated 5 out of 5 stars

Mersey raw have been absolutely amazing since day 1 from placing ny order through to receiving. I made multiple orders paid postage on all they contacted me refunded me and gave me free delivery! A co... See more

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Rated 5 out of 5 stars

I’ve got two frenchies and have recently discovered that one has an allergy to either poultry or the grain that poultry are fed, either way it’s dictated the way I feed them since. I’ve tried a few di... See more

Company replied

Rated 5 out of 5 stars

The meat is good quality, service is excellent…..I have a very funny eater but Mia seems to enjoy most of the selection At least you can adjust your order if your dog suddenly goes off a flavour, Mi... See more

Company replied

Rated 5 out of 5 stars

We have been using Mersey raw for the last 4 months, 2 months from a Northampton raw dog food outlet and now online direct. Our American silver labrador Nellie absolutely loves it. She is 2.5 years o... See more

Company replied

Rated 5 out of 5 stars

At long last , we’ve found the perfect food for our 2 malshis , almost 2 years of trials , tried raw before and nope , they were not having it , but Mersey Raw dog food definitely looked more that oth... See more

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Rated 5 out of 5 stars

As always - Zeus enjoys every last bit Just a suggestion - was delivered Saturday [late afternoon] and as so hot, the pawz had melted and the food was half defrosted - I know its difficult in rea... See more

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Rated 4 out of 5 stars

Not a huge selection of food, but enough to get a variety (without veg). I prefer the chunkier minces, personally, and there were a few. I ordered from the 1kg boxes collection, but everything ca... See more

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Rated 5 out of 5 stars

I find their website and ordering process very user friendly and love the next day delivery! Although not the cheapest, their quality, choice, packaging and customer service is well worth the price! M... See more

Company replied

Rated 5 out of 5 stars

This is my 2nd order and first class meat Floyd loves it. Was using another company but unfortunately for them using Yodel for delivery is shocking. Your delivery is 1st class service. Will definitely... See more

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Rated 5 out of 5 stars

My frenchie was getting bored of her normal raw, came across mersey raw on Facebook, there selection is brilliant. There have different varieties, each one has been a hit and have a empty bowl each t... See more

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Rated 5 out of 5 stars

My dog loves Mersey Raw, especially the exotic bundle. The choices are fantastic and the quality is excellent. I really like the packaging, it's not messy at all like some raw food packaging. The trea... See more

Company replied

Rated 5 out of 5 stars

It’s been ages since I dealt with a company as customer focussed as Mersey Raw. They respond within a very short window to communications, sort out requests very quickly, delivery is overnight, even o... See more

Company replied

Rated 5 out of 5 stars

We have 4 children (French bulldogs) and recently started feeding them Mersey Raw food and it’s the best thing we’ve ever done!!! As you know frenchies can be very finicky eaters but now they dive in... See more

Company replied

Rated 5 out of 5 stars

We are new to raw feeding and after doing lots of research decided to trial merseyraw food, for my two springer spaniels 12 years old and 18 months old. My old boy had become increasingly fussy with... See more

Company replied

Rated 5 out of 5 stars

Placed my first order with thus company yesterday, which was delivered within the time slot given. Very impressed with the packaging and freeze blocks which had kept the food in a very good froze... See more

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Rated 5 out of 5 stars

Fabulous food that my dog loves every single flavour of. Great value for money and it makes me happy to know he’s not eating processed rubbish. TMI but important for all dog owners - he has great, sol... See more

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Rated 5 out of 5 stars

I’ve used Mersey Raw for a while now on & off as I like to change my Bulldogs food up every now & again, I’ve always had very quick & efficient service & I really like the tubs the food comes in, it m... See more

Company replied

Rated 5 out of 5 stars

Bought a few tubs to try and my dog loves it, seems to be great quality, high meat composition and not runny or watery like other brands. Have now set up a subscribe and save with a couple of addit... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience with Mersey Raw! Their knowledge about raw feeding is incredible, and it’s clear they genuinely care about dogs' health and wellbeing. From the moment I reached out,... See more

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Rated 5 out of 5 stars

Good food, handy containers can be used for lots of things. My Vera woofs the lot down she does not leave any the sprats last a long time she has them added to food every other day. The customer servi... See more

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Rated 5 out of 5 stars

Absolutely fantastic quality food My GSD puppy loves it Excellent and helpful customer service Answered all my questions very quickly Alex in particular was super helpful Thank you so much... See more

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Rated 5 out of 5 stars

I have a English bull terrier named Jaxon. We have tried so many foods, pure, scrambles, years all the foods we could think of and he just turns his nose up. I finally tried mersey raw, my order w... See more

Company replied

Rated 5 out of 5 stars

My dog is super picky (I mean SUPER SUPER picky) he goes between raw, cooked and anything else he's willing and in the mood to eat. I used to use a local raw food company, but their food is wrapped i... See more

Company replied


Company details

  1. #33 of 91 best companies in Animal feed shop
  2. #19 of 72 best companies in Food producer
  3. #6 of 38 best companies in Meal Delivery
  4. #89 of 272 best companies in Pet shop
  5. #41 of 161 best companies in Pet Care Store

About Mersey Raw

Written by the company

Mersey Raw

Do you love your pets more than anything in this world? Well so do I and that is why I started Mersey Raw. My name is Ben Mcintyre, Founder and CEO of Mersey Raw. I am the biggest dog lover you will ever meet and my passion for dogs and animal health is the driving force behind it all. It is my belief that the benefits a raw diet can bring to a dog can be truly life changing and I am passionate to make a difference. I truly believe the conventional, commercial kibble diet dogs are fed is completely corrupted by greed and profit and serve no purpose or benefit to your pet.

Shop Raw Find Out More

Contact info

4.8

Excellent

TrustScore 5 out of 5

964 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant raw meat dog food our dogs…

Brilliant raw meat dog food our dogs love it ,plenty of flavours to choose from and your dog to enjoy ,food comes professionally wrapped and in plastic containers

20 August 2025
Mersey Raw logo

Reply from Mersey Raw

Hi Barry, thank you so much for your review. We are really glad you're happy with our products! :)

Rated 5 out of 5 stars

Easy to order

Easy to order, and fast delivery, even tho it was bank holiday,and more to the point I've finally found some favourites my dog loves

20 August 2025
Mersey Raw logo

Reply from Mersey Raw

Hi Judith, thank you so much for your review. We do our best to get all orders out as soon as possible and bank holidays are no exception! :)

Rated 5 out of 5 stars

Wouldn’t go back to kibble

We decided to put our 4 year old Cockapoo, Rocket on raw food after talking to our local pet shop. He’d been on different types of kibble but we were never happy and unsure what he was getting. Also he would never eat it out of a bowl.
Since being on Mersey Raw he’s happier, his coat is shiny and the bowl is licked clean every time. It’s so easy to give too.
Wouldn’t go back to kibble now.

22 July 2025
Unprompted review
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Reply from Mersey Raw

Hi Sharon, thank you so much for your great review. This is lovely to hear and exactly the reason we started in the first place! We are glad Rocket is loving it :)

Rated 5 out of 5 stars

My dog hasn’t been too well

My dog hasn’t been too well, and wasn’t eaten very good, so I decided to change his diet to raw food, and now he is finishing all the food that is in his dish, I feed him twice a day and he loves it, so I have not changed permanently for his well-being and his health.

30 August 2025
Unprompted review
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Reply from Mersey Raw

Hi Kathleen, this is amazing! We are glad to hear that he's loving the food and thriving on it! :)

Rated 5 out of 5 stars

Great Quality Raw

We were looking for a brand who had more proteins as our pup has a chicken allergy! We came across Mersey and tried their exotic bundle! My pup loves it and im about to switch my other two dogs into it as well!
Really great quality and a nice selection of proteins too!

28 August 2025
Unprompted review
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Reply from Mersey Raw

Hi Claire,

It's really great to hear your pup is enjoying our Exotic range. We certainly hope your other pups love it, too.

Thanks for the excellent review!

Team Mersey Raw

Rated 5 out of 5 stars

Best raw food

Easy to order, good quality meat. My dogs are doing amazing on Mersey raw

20 May 2025
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Reply from Mersey Raw

Hi Hassan,

We're so glad to hear your dogs are thriving with Mersey Raw.

Thanks for the excellent review!

Team Mersey Raw

Rated 5 out of 5 stars

Definitely give these a try

We have used Mersey raw a few times now and the quality of minces and selection of food is great. Also product arrives well packaged and delivered when said.
Well done Team

27 August 2025
Unprompted review
Mersey Raw logo

Reply from Mersey Raw

Hi Andrew,

We're so glad to hear you're happy with the quality of our minces and delivery.

Thanks for the excellent review!

Team Mersey Raw

Rated 5 out of 5 stars

Started my puppy on a raw diet when I…

Started my puppy on a raw diet when I first picked him up four weeks ago, all I can say is he is thriving, the quality of meat from Mersey raw is first class, my Dog loves it, I mix it with a quality kibble and he has doubled his size in 4 weeks, if your considering feeding a raw Diet, I highly recommend Mersey Raw.

20 August 2025
Unprompted review
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Reply from Mersey Raw

Hi John,

We're so glad to hear your pup is thriving and enjoying Mersey Raw, thank you so much for your review!

Team Mersey Raw!

Rated 4 out of 5 stars

Great products need less plastic

Great products, been using raw for many years. We don't purchase anythjng beef or chicken due to yeast intolerances and ear issues and we seem to have sorted it. Would like to see different types of product packaging given how much plastic is being thrown away

20 August 2025
Unprompted review
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Reply from Mersey Raw

Hi Tracy,

Thank you for your review and for sharing your experience with us, we’re really pleased to hear our products have been working well for your dogs.

We completely understand your concern about packaging. We have tested and trialled numerous ways of packaging our food and the current tubs we use are the ones we have found to be the most effective and best way of keeping the food safe and secure in transit. They're also 100% recyclable.

We really appreciate your support and thoughtful feedback!

Team Mersey Raw

Rated 5 out of 5 stars

BELIEVE THE HYPE!

Lovely, family owned company, good quality ingredients and fast delivery what more could a dog ask for! We won’t be using anyone else! 💕

4 August 2025
Unprompted review
Mersey Raw logo

Reply from Mersey Raw

Hi Jess,

We're so glad you're happy with our quality and delivery, thanks for the excellent review!

Team Mersey Raw

Rated 5 out of 5 stars

Brilliant quality & easy to use

I have been feeding raw for a few years now & as i have a dog that is highly sensitive to most meat proteins it's very hard to get raw venison meat only! He cannot digest bone in either! He had been on Durhams but they stopped making it so I had to search for an alternative & Mersey Raw fit the bill I have used it for a few weeks now & it is brilliant & easy to use so will be ordering for the foreseeable!

9 August 2025
Unprompted review
Mersey Raw logo

Reply from Mersey Raw

Hi Amanda,

We’re really pleased to hear that our venison mince has been such a good fit for your dog, especially with his sensitivities, it’s exactly why we wanted to make this option available. We’re so glad it’s working well for you, and we really appreciate your support.

Thanks for the great review!

Team Mersey Raw

Rated 5 out of 5 stars

10/10!!

I’ve got two frenchies and have recently discovered that one has an allergy to either poultry or the grain that poultry are fed, either way it’s dictated the way I feed them since. I’ve tried a few different raw food suppliers and by far this is the best, I love the pack size, the way it’s delivered, everything- really impressed!

14 August 2025
Unprompted review
Mersey Raw logo

Reply from Mersey Raw

Hi Danielle,

We're really glad to hear you're happy with our products and delivery.

Thanks for your great review!

Team Mersey Raw

Rated 5 out of 5 stars

Exceptional

Seriously impressed. My pug has recently moved to a raw diet. After seeing an add for mersey i decided to give or a shot. Delivery arrived exceptionally quick(with a note saying it must be delivered today). The starter pack is exceptionally good and will last my boy at least 3 weeks. That is exceptional value. Also the boxes a perfect for packing kids snacks in and even for my spice blends

11 August 2025
Unprompted review
Mersey Raw logo

Reply from Mersey Raw

Hi Joanne,

We're really glad to hear your delivery arrived promptly and that you're happy with our value.

It's also great to hear you've got other uses for the fully recyclable tubs.

Thanks for the great review!

Team Mersey Raw

Rated 5 out of 5 stars

Highly recommended

I’ve switched my somewhat fussy dog to Mersey Raw and he is absolutely loving it! The drier texture and quality ingredients suits him perfectly. He is prone to bottom issues and so far we haven’t had one problem since using this food. I’ve just ordered some of the frozen treats for him to enjoy in this hot weather. Overall, excellent quality, easy ordering and quick delivery result in a happy dog and owners!

13 August 2025
Unprompted review
Mersey Raw logo

Reply from Mersey Raw

Hi Emma,

It's really great to hear your fussy pup is enjoying Mersey Raw and that he's doing so well!

We hope he enjoys the treats, too!

Thanks for the great review.

Team Mersey Raw

Rated 5 out of 5 stars

Just returning to raw feeding after…

Just returning to raw feeding after several years and find so much more choice now. Tried several different products but we've found Mersey Raw to be by far the best for our needs. Just "ticks all the boxes"!
Our 3 dogs love it, delivery was fast and reliable,stools are good , normal and minimal. Handling it is easy and clean, variety available is excellent and its all good quality. We've just had our 2nd box delivered and are planning to take out a subscription next order.
Undoubtedly, the dogs do so much better when raw fed, Mersey Raw make raw feeding so much easier.

11 August 2025
Unprompted review
Mersey Raw logo

Reply from Mersey Raw

Hi Mary,

It's great to hear you're coming back to raw feeding, and we're so glad that you're happy with our quality and ease of use.

Thanks for the great review!

Team Mersey Raw

Rated 5 out of 5 stars

Great food, fast delivery, lovely people

I have been raw feeding my dog for years, but she is fussy about food and also has many intolerances. Single protein raw minces, of good quality, are not always easy to find especially when many companies have started sneaking in cheaper meats to bulk out food, usually chicken which is no go for us. So I have been really happy to find Mersey Raw. They are also lovely helpful people and very efficient. Cannot recommend them enough.

23 July 2025
Mersey Raw logo

Reply from Mersey Raw

Hi Rebecca,

We're really glad you found us and that we're a good fit for your pup.

Thanks for the great review!

Team Mersey Raw

Rated 5 out of 5 stars

Great options for first time raw users

Great options for first time raw users, quality food for the dog, she gets so excited when the tub comes out and they're always there if you have any questions.

12 August 2025
Unprompted review
Mersey Raw logo

Reply from Mersey Raw

Hi,

We're really glad to hear your pup is enjoying Mersey Raw and that you're happy with the quality.

Thank for the great review!

Team Mersey Raw

Rated 5 out of 5 stars

Amazing quality!

Amazing quality treats and bones. My fur babies absolutely love them. Will definitely be giving the raw food a go once they have finished the brand they are currently on. Fast delivery and carefully packed to make sure all the goods are safe and still well preserved even when you’re not home to accept delivery. Fantastic company. Thank you for keeping my babies so happy.

12 August 2025
Unprompted review
Mersey Raw logo

Reply from Mersey Raw

Hi Courtney,

We're really glad to hear your fur babies are enjoying our treats and bones, and we hope they'll love our raw food, too!

Thanks so much for the great review.

Team Mersey Raw

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