I have ordered the mertra technical joggers and the reversible back pack and I ordered it a week ago and it still hasn’t arrived. I have got no updates or emails about where it is as well.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping was not next day but it did end up getting shipped out due to many help from the email of this brand and I would purchase again.
Amazing high quality stand-out products making international shipping well worth it! Mertra's support team is quick to help in case of any questions. Their last drop took a week or so longer than usua... See more
Customer service was amazing. I had an issue with one of my items, and they explained exactly how I could resolve it. Since the item was faulty, they also provided me with a store credit code for my n... See more
Company details
Written by the company
Australian Streetwear Brand
Contact info
Unit 11/18-20 Edwards St, Oakleigh, 3166, Melbourne, Australia
- support@mertramertra.com
- mertramertra.com
3.0
Average
257 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service
17 July 2024
Unprompted review
Very helpful
They were very informative and quick to help. Throughout the experience they let me know any updates and in the end offered a replacement or refund, i took the replacement and it was sent immediately.
More than helpful and went above and beyond to help me.
4 July 2024
Unprompted review
Customer service
Amazing, quick and lovely customer service! Thank you Tom! I could not be happier with MERTAMERTRA and so excited for my item!
9 July 2024
Unprompted review
Lost package handled
I had a shipment which was clearly lost by the auspost. I was worried I was never gonna get my order but luckily I email Mertramerta customer support where they were able to find out by auspost that the shipment was lost and send me out a replacement on the same day with a bonus 10%. As I understand it’s not the companies fault for the shipment I appreciate the help they have given and love the constant reminder that they were helping. Special thanks to Tom in customer service
9 July 2024
Unprompted review
The support did great at helping me find my package location
The support did great at helping me find where my package was and assisting with what I should do to find it
1 July 2024
Unprompted review
Customer Service was Superb, Thanks Tom
Tom from Customer Service was so clutch. I emailed him like 5 times and he helped me each time😂😂. Thanks dude, great Customer Service
7 July 2024
Unprompted review
Mertra worldwide
MERTRA MERTRA should be a worldwide brand for their style and price.
They have a unique design and it’s illegal to find that there are present just in AUSTRALIA
Completely satisfied and have a great customer service especially Tom for that service who was very helpful.
20 June 2024
Unprompted review
great customer service with fast…
great customer service with fast reply’s and talking to an actual employee not a generated bot
27 June 2024
Unprompted review
my experience
the staff is super friendly, the product is incredible and the delivery takes no time
18 June 2024
Unprompted review
Mertra Mertra ticks all the boxes
Purchased some items from Mertra’s most recent drop. Everything was packaged with care and took no time at all to arrive. Mertra were very generous to also include free stickers and a keychain with all orders in this drop, something you won’t find with other brands. I’m in awe of the quality and style of the clothes. It’s really nice to see a brand that has taken the time to perfect their craft. Best of all, after reaching out to their customer service team, I was treated with the upmost care and consideration by Tom. There is truly a great bunch of people behind this machine. If you aren’t wearing Mertra Mertra I have to say you’re missing out on something special.
8 June 2024
Unprompted review
After a restock
After a restock, I know these guys where slammed. I put through a request to get some items shipped so I could wear them to a gig, they helped out straight away.
Great clothes and wicked service 10/10
3 June 2024
Unprompted review
The staff with getting back to you…
The staff with getting back to you after sending a email especially (Tom) is 10/10. They sit with you and try to resolve it themselves or with your help. I’m not getting a massive corporate email that seems like I’m talking to just any other company, it is one on one conversations to get an outcome. 10/10 I recommend mertra to everyone, the clothing and accessories they stock in are just so unique and diffrent and such a good brand to support with how they help you if there is any issues and always keeping you updated on there social media 10/10
1 June 2024
Unprompted review
Team member Tom was very helpful with…
Team member Tom was very helpful with altering order after purchase.
28 May 2024
Unprompted review
The shipping was super fast and the…
The shipping was super fast and the customer service was excellent!"
15 May 2024
Unprompted review
Reply from MERTRA MERTRA
Thanks for the fantastic review Leon, appreciated.
Mertramertra cool!
Company helped me about a problem of tracking and shipment, they are very nice!
11 May 2024
Unprompted review
Reply from MERTRA MERTRA
Hey Arthur, appreciate the feedback. Always here to help.
Mertra is super helpful and responsive
Mertra is super helpful and responsive. Quick and satisfactory communication.
Edited to add that Mertra have recently gone above and beyond for me. Proper top notch company with excellent customer service.
24 April 2024
Unprompted review
Reply from MERTRA MERTRA
Hi JMP, thanks for the review, appreciate you taking the time to let other customer know.
super helpful and fastcustomer…
super helpful and fastcustomer service!! i know in australia they are super popular but i'm based in the US and i feel like a fashion muse buying from them. i lost my sling bag in the mail and they sent me another one completely free of charge!!
25 April 2024
Unprompted review
Reply from MERTRA MERTRA
Hi Lukey, appreciate the feedback all the way from the US.
Exceptional customer service all round
I ordered the wrong size (my fault) and had a great customer service experience to exchange my product. The communication, speed and solution provided by Tom in Customer Service was just exceptional and I am extremely happy with Mertramerta. Their products are high quality and its comforting to know that they really care for their customers too.
15 April 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.