Reply from Messaggio Multichannel Messaging Platform
Hello! Could you provide us with your email in our platform?
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
- Courier service
- Business development service
- E-commerce service
- Ecommerce solution provider
- Internet marketing service
Written by the company
Messaggio was developed to bring sophisticated OTT messenger, RCS and SMS features together in one place. As the services within each popular technology channel expand, so too does our evolving and inclusive platform. Messaggio is an industry leader in offering a dashboard and API to send business messages to customers across all channels. By bringing you access to unique messaging, marketing campaigns and customer service opportunities, your business will find solutions it never knew it needed and always wished it had. Through automation and digitalization, we are improving efficiency and optimizing quality, customer experience and results for your business. Messaggio is a cost effective B2B supplier for promotional and transactional Business Messaging. Messaggio has direct connections to more than five hundred carriers worldwide and numerous messaging apps. We serve over three billion requests a month, giving clients the highest service level in the industry at over 7000 RPS per channel. Customer service is available 24/7.
Contact info
Office E103, The Hub, Sant Andrija Street, SGN1612, San Gwann, Malta
- info@messaggio.com
- messaggio.com
2.8
Average
28 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unacceptable
Unprofessional, unacceptable behaviour! Stopped the service without any notification, freeze my balance and they do not refund it, introduced post-factum the monthly fee of 30 euro. I am out of this non-sense.
Scam!
25 February 2025
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Dear Partner. On 17 December 2024, our service updated its terms and conditions, and on 1 January 2025, we introduced a fee for servicing sender names on the platform. These changes will allow us to maintain a high level of service quality and develop the platform by adding new features.
We notified you of these changes by email linked to your account on 19 December 2024.
Please note that if payment cannot be made, the sender name will be deactivated.
Not good at all
I’ve been using Messaggio for a while now, but I’m disappointed with the recent changes. They introduced a €36 monthly fee, which has significantly increased my monthly expenses—nearly tripling what I was paying before. The only notification I received was one email, just two weeks before the fee went into effect. I also couldn’t find any information about this new fee on their website. When I reached out for clarification, I didn’t receive any response. I understand businesses need to adjust their pricing, but the lack of communication and transparency has left me feeling frustrated. I would recommend being cautious if you’re considering Messaggio.
1 February 2025
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Dear Partner. On 17 December 2024, our service updated its terms and conditions, and on 1 January 2025, we introduced a fee for servicing sender names on the platform. These changes will allow us to maintain a high level of service quality and develop the platform by adding new features.
We notified you of these changes by email linked to your account on 19 December 2024.
Please note that if payment cannot be made, the sender name will be deactivated.
Excelent Support!
17 October 2024
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Thank you!
I am very satisfied with Messagio
I am very satisfied with Messagio, which I use for bulk SMS messaging. Interface is nice, everything is where it should be. Customer support is proficient and fast. They aprove templates very quickly. Highly recommended!
15 October 2024
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Thank you so much!
Reply from Messaggio Multichannel Messaging Platform
Hi Kirk! Thank you for the excellent mark!
I am very satisfied with the employee…
I am very satisfied with the employee Veronika Bobkina, who always provides the necessary assistance!
21 May 2024
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Miroslav, thank you! We are thrilled to hear that you had a positive experience with our services.
Messaggigo is best copmany..
As a professional football club and academy, we have been working with the big messaging platform messaggigo company since 2022, the speed of sending SMS is very great, whenever we need support from this company, they respond to us as soon as possible and our request is quickly answered.
We are very happy to work with this messaging platform company, and for companies that want to use the messaging platform system, we introduce Massagigo.
17 May 2024
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Thank you for such positive feedback! We really appreciate our long-term cooperation. We are always in touch!
Thanks to "Messaggio"!
Thanks to "Messaggio" for mutually beneficial co-operation and good partnership for a long time and has proved itself as a reliable business partner in different geographies! We wish the company prosperity and success
15 May 2024
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Thank you! We appreciate your trust a lot!
Great service and support.
15 May 2024
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Thank you! Always in touch!
Reply from Messaggio Multichannel Messaging Platform
Hello! We are happy to help you at any time!
The service has convenient functionality
The service has convenient functionality. Personal managers are always in touch and will help with any request. Unfortunately sometimes the service works with errors, I would like this to not happen at all.
25 April 2024
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Hi Alexandra! Thank you for rating our service highly! We're constantly working to improve the platform and are eager to further solidify your trust in us soon :)
they cant send 1 pdf 5 day very slow…
they cant send 1 pdf 5 day very slow and bad service
4 May 2024
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Hello! We are sorry that you had a negative experience. If you could clarify which specific pdf you are talking about, we would be happy to resolve this issue. Please provide an email or other contact so that we can identify you.
Great help from Vladimir
Great help from Vladimir! He answered all our questions really fast and made sure our Viber campaigns went smoothly. Awesome support!
27 November 2023
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Andrius, thank you so much! Glad we could help!
Very bad and unqualified technical…
Very bad and unqualified technical support, they don't understand anything and they keep copy and past the same message with a link. i wasted my time creating an account and then following step by step their useless guide, and finally nothing works and their plugin can't be found anywhere. then i contacted the support via WhatsApp, and you can't imagine the stupidity and negligence from their technical support. i highly don't recommande this waste of time.
6 September 2023
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Hello Adel! Please, share your email, and we will find the solution together.
Our development stopped because of messagio support.
Our development stopped. Because of the time response of that "great service".
Please pay attention. That support is a total bottom. We are already can't get a response for almost 24 hours, and our request for moderation is still being not processed for almost 76 hours.
Moreover of it we have already paid the money.
9 August 2023
Reply from Messaggio Multichannel Messaging Platform
Hello! We sincerely apologize for the negative encounter you've had. To address this issue, could you provide us with your email? We have already initiated a request to assist you with resolving the matter.
We are very satisfied
We are very satisfied. Regarding the management, I would especially like to praise Tamara Mataeva, she did an excellent job and helped us a lot.
1 February 2023
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Thank you a lot! We're glad we could take care of this for you.
The user interface is not intuitive
The user interface is not intuitive. Very complicated
25 October 2022
Unprompted review
Reply from Messaggio Multichannel Messaging Platform
Hi Predrag Djalamic! We are very upset that you had a hard time working with the interface. Could you tell us please what specific problem you are facing? We are sure that we will find a solution together.
Anyway, our manager is already contacting you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.