Messina Clinic was always my safe place when it is about health care with a great space, wonderful staff who really treat patients with kindness, doctors who care about all your needs, especially... See more
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See what reviewers are saying
O staff é super atencioso e a nova clínica está linda, muito mais aconchegante.
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João is an excellent professional, an excellent physiotherapist. I've been to his office again, and I've known him for over 4 years. I highly recommend him because he studies a lot and knows what he's... See more
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All the clinic staff are wonderful—from the front desk and phone staff to the medical team. We love Dr. Camila, the dermatologist.
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Company details
- #20 of 29 best companies in Clinic
Written by the company
Brazilian and Sul-American private doctors in Central London.
Contact info
Pinnacle House 23-26 St Dunstan's Hill , EC3R 8HN, London, United Kingdom
- 02073722497
- info@messinaclinic.co.uk
- messinaclinic.co.uk
4.7
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very good experience.
It was my first appointment at Messina Clinic and I am pleased with the experience. The receptionists, nurses and doctor provided a great service. They are caring, knowledgeable and pay attention to what we need. I recommend it.
18 July 2024
Reply from Messina Clinic
Thank you Marta. Messina clinic team are very pleased to know that you are satisfied with the care you received from us.
Brazilian care with British flair
Knowledgeable, caring and friendly staff. I recommend it to anyone, Brazilian or otherwise. Highly recommend it.
3 July 2024
Reply from Messina Clinic
Thank you Renee for your review. We are very pleased to know that you received the best care from our team and you are satisfied with it.
This clinic is disrespectful
This clinic is disrespectful, the cost of a consultation is £180 pounds + £145 pounds for an exam carried out by them so that the patient receives their results via email, without even wanting toget an answer or advice from the doctor.
There is no free return, if you want to know your result with the doctor's explanation you must pay another £60 pounds, something that should necessarily free.
Disappointing to have to go a 5 minute return and pay £60 pounds extra.
A total of £385 pounds thrown in the bin.
This clinic treats patients like pound notes , they don't care about you or your health.
1 June 2024
Unprompted review
Reply from Messina Clinic
Vitoria, thank you for your feedback. We take all patients' comments and opinions on board. But I am sorry to say that your comments are very disrespectful with our professional ethics as it does not reflect the true facts.
Firstly, consultation prices are very competitive for a private clinic in central London, we often review our prices to ensure that we are accessible for all whilst remaining competitive among others in the industry. I would suggest that you do your research before making such claims. Prices in other clinics can range from £150 - £300 for follow-up appointments.
Even though we are a Brazilian Clinic we follow the legislation to practice in UK not Brazil please bare that in mind when visiting our establishment, as operationally we differ from customs from Brazil. Our uniqueness to our service is our patients get the privilege of a personalized service in their own language but in line with the CQC guidelines.
Please bear in mind that every private clinic charges for their professional's time and Messina Clinic is no exception to this rule.
Secondly, we have a dedicated customer service team who inform to every patient all of this information as they need to know before booking and attending consultations, including information about all our fees for follow-ups. We give all information by phone and email plus you have read and signed the consent forms which is sent to all patients confirming that you read and agreed with our terms and conditions including any and fees (forms are in both in English and Portugues in the case patients do not understand English).
Lastly, Just to confirm that you have previously attended an appointment to see our gynecologist and you paid for the follow up so you were well aware of the charges and our protocol.
As per your comments, Dr Priscilla's consultation does not last 5 minutes, Dr Priscilla always takes the time she needs based on each of her patients and often overruns. She is an excellent professional with attention to detail to ensure that she explains thoroughly to patients any examination results they may have and they are often very comprehensive and would take at least take 30 minutes of the follow up to explain to any patient.
Regarding sending any results via email we are able to do this but we often recommend that you see a doctor with a follow up appointment to explain results that sometimes only a trained doctor can explain.
Our customer service team sent your results at your request because you refused to pay £60 for your follow-up as part of your initial consultation to have it all explained to you and seek any further treatment that may be needed based on your results.
After sending you your report via email, as expected, you did not understand the results and made a complaint to our customer service team.
Messina Clinic is committed to give all our patients the best humanized care with empathy and personalized service. Many like you want a custom service in their native language but patient need to understand that we are not NHS and if they cannot afford the fees for the private service they should seek services offered by the NHS.
Highly recommended
Highly recommended! From the first contact over the phone to book my appointment to the reception and finally the doctors, they are all very good and caring. I have seen Dr Edward and Dr Flávio both are excellent.
30 May 2024
Unprompted review
Reply from Messina Clinic
Luiz, thank you from all of us. Your review is very important to us and we are very glad to know that you are satisfied with the services you have received.
5 Star Service
I recently visited Messina Clinic for a routine check-up, and I couldn't be more pleased with my experience. From the moment I walked in, I was greeted with a warm and friendly atmosphere. The reception staff was incredibly professional and efficient, making the check-in process smooth and stress-free.
15 May 2024
Unprompted review
Reply from Messina Clinic
Thank you Carolina for sharing your experience at Messina Clinic. Our team are committed to provide the best care to all our patients. We are very pleased that everything went well and you are satisfied.
Reply from Messina Clinic
Thank you Nathalia for your lovely review. Our team are hear to look after you and your health any time you need it.
Reply from Messina Clinic
Thank you Ademir. We are pleased to know that you had an excellent experience at Messina Clinic.
I would like to thanks Messina…
I would like to thanks Messina Clinic…Dr Edward Gonzalez-Gomez GP and Dr Priscilla Sodre gyneacologits they are really good professionals. I had a really good experience with dr Priscilla Sodré, respectful, attentive, and listen to your problems carefully, I totally recommend her. Also de Dr Edward Gonzalez-Gomez is very atentive, educated, very good listener to your illnes, very very professional. i high recomend both of them. Expecially The Dr Priscilla Im very thankfully of her work,really thanks honestly to take care of my illness and also my mental health .Would like to thanks Messina Clinic for all the services and amazing help. You are a perfect combination of responsibility and care. Thank you for taking care so well of me.
Debbie (Deborah Ruiz)
21 November 2023
Unprompted review
Reply from Messina Clinic
Muito Obrigada Dedorah pelo seu comentário e avaliação dos nossos serviços. Ficamos felizes que nossa equipe te deu todo suporte e atenção que merece e que voce ficou satisfeita com tudo e com nossos profissionais, em especial Dr Edward Gonzalez e Dr Priscilla Sodre. Seja sempre bem vinda quando precisar estamos aqui para cuidar de sua saúde com o carinho e respeito que voce merece!
Reply from Messina Clinic
Thank you Sofia !! Your review is very important for us and we are happy to know that your experience at Messina Clinic it was excellent.
Excellent service
18 September 2023
Reply from Messina Clinic
Obrigada Renato. Estamos felizes em saber que recebeu um excelente atendimento de nossa equipe.
Minha clínica preferida
Minha clínica preferida! Dra Priscila Sodré super profissional e competente.
31 July 2023
Reply from Messina Clinic
Obrigada Itacyara pelo seu comentario! Seja sempre bem vinda na Messina Clinic.
Reply from Messina Clinic
Thank you Andreia for your kind review!! Dr Caroline it is vary caring an excellent professional. Thank you from sharing your satisfaction with our services.
Dr Priscilla is a really good professional.
I had a really good experience with dr Priscilla Sodré, respectful, attentive, and listen to your problems carefully, I totally recommend her.
30 May 2023
Reply from Messina Clinic
Thank you Raissa for your review! We are very glad that you are satisfied with your treatment from Dr Priscilla and that all experience at Messina Clinic have been very positive. You are very welcome all the time.
Dr Catherine was so professional and…
Dr Catherine was so professional and thorough in my consultation.
The clinic staff were kind snd sympathetic to my ill health.
thank you so much
Chris
24 April 2023
Reply from Messina Clinic
Thank you Chris for your lovely review!
Reply from Messina Clinic
Thank you Brandon for you kind review ! We are very pleased to know that you have had a good impression and a it was very well looked after by the Messina Clinic team. You are very welcome anytime.
Amazing service
Amazing service. Doctors are friendly, warm, professional and treat you with an incredible attention.
18 March 2023
Reply from Messina Clinic
Thank you for your kind review. We are very pleased to know that you had a good experience at our services. We are here to help you when ever you need us.
Reply from Messina Clinic
Thank you Emerson for your kind review. We are very pleased to know that had a good experience at Messina Clinic. We are here to help you any time you may need us.
I am really happy with all the work…
I am really happy with all the work done at the clinic. They are very professional at what they do.
Well done !!!
22 July 2022
Reply from Messina Clinic
Thank you Christian. You are very welcome.
I would like to thanks Messina Clinic…
I would like to thanks Messina Clinic for all the services and amazing help. You are a perfect combination of responsibility and care. Thank you for taking care so well of me and my family.
R. M.
8 July 2022
Unprompted review
Reply from Messina Clinic
Thank you Rosane for such a nice words in your review. We are here to help you whenever you need us.
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