MessyWeekend Reviews 3,005

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and appealing design of the products, particularly the sunglasses and glasses. Many appreciate the stylish appearance and comfortable fit, often highlighting the durability and overall excellent craftsmanship. The purchasing process is frequently described as simple and straightforward, with many consumers returning for multiple items. However, some people were dissatisfied with the delivery service and order fulfillment. Several customers reported significant delays in receiving their orders, even when paying for express shipping. Issues included packages being stuck in transit, incorrect items being sent, or orders not arriving at all. Some reviewers also noted slow or unhelpful responses from customer service regarding these delivery problems, leading to frustration and difficulties with refunds or exchanges.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and design. Many reviewers praise the... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise quick delivery, with orders... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the sunglasses and... See more

Order

Customers consistently note ambiguous experiences with order. While some consumers report easy ordering and... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the support as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very quick delivery, the glasses are really good quality! Love the cool design & how sturdy they feel!

Rated 5 out of 5 stars

I had an issue with my sunglasses being stuck in U.S. customs for quite a while, but the team at MessyWeekend was incredibly helpful and kind throughout the entire process. They kept me updated and ma... See more

Rated 5 out of 5 stars

Our favourite sunglasses! Good quality and good design. Ordered already second time because sadly I lost my best sunglasses this summer - luckily you still had the ones I bought 2 year ago :) and also... See more

Rated 5 out of 5 stars

Amazing customer service; very helpful and polite when I was looking for a sunglass model that was out of stock; they could help me to locate a pair. Yey! And brilliant products. Shipping was very fa... See more


Company details

  1. Sunglasses shop

Written by the company

MESSYWEEKEND is a Copenhagen-based brand, offering stylish sunglasses inspired by the latest fashion trends and aimed to suit a young, active lifestyle – all at a fair price point.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love Messyweekend xxx

I love Messyweekend. I've been a convert for a few years now and have been super impressed. Just bought New Depp, but in blue this time! Great quality, and very cool products, love the environmental focus too. Thanks guys

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service; very helpful and polite when I was looking for a sunglass model that was out of stock; they could help me to locate a pair. Yey! And brilliant products. Shipping was very fast with delivery to my door. Recommend Messy Weekend to everyone :D

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Really quick service and glasses actually arrived this morning, probably the 4th pair I've ordered and always happy with the quality.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Frustrating

I paid for express shipping. The item sat at import for a week and shipping never updated. I had to provide import information to FedEx which feels like something MessyWeekend should have done? Order arrived 10 days late. Now I want to return and am within their 14-day window but their portal won't offer refund only exchange. When I email customer service, I get an AI response that is unhelpful. Between the exchange rate to USD, foreign transaction fee bc they won't accept Discover card, and $24 import fees this has been a big waste of money for pretty generic sunglasses.

22 May 2025
Unprompted review
MessyWeekend logo

Reply from MessyWeekend

Hi Louise,

Thank you for your feedback, and we're sorry to hear about your experience.

We understand how frustrating shipping delays can be. Unfortunately, the prolonged customs clearance was due to new import/export regulations between the US and EU, which are outside our control. When requested, we provided the carrier with all necessary documentation on our end and did our best to support you with tracking updates, responding promptly once we received your message.

Regarding your return, our team replied within two days and is currently waiting for your return tracking information so we can proceed (as mentioned in our last email). We've sent you a reminder and are awaiting your response.

We're here to help and will assist you as soon as we receive the necessary information.

Best regards,
MESSYWEEKEND

Rated 1 out of 5 stars

Having issues with the return portal…

Having issues with the return portal and have not received any response via email.
Very disappointed.

19 May 2025
Unprompted review
MessyWeekend logo

Reply from MessyWeekend

Hi Emmy!

We are sorry to hear you have had trouble with the return portal and haven’t seen a response to your email. We have requested a bit more information to help us look into this for you. Please provide it at your earliest convenience.

Thanks for your patience and understanding.

Best regards,
MESSYWEEKEND

Rated 5 out of 5 stars

Absolutely amazing products

Absolutely amazing products, even better support and service - all of it paired with terrific branding and some fu$&@ng nice glasses to wear, each and every day. I love my messy weekends, but the customer service blew me away, just wow. Consider me hooked. Fan for life. Highly recommended.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great products, even better service!

Even if the products are great and every model I’ve bought looks really nice I think the customer service might be even better.

Every contact I’ve ever had with them and they’re quick, nice and super helpful. 10/10 would recommend!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

I have wanted a new pair of sunglasses…

I have wanted a new pair of sunglasses for a while and this company caught my eye 😃 I am only a petite lady and struggle with glasses that fit my face. These glasses are absolutely perfect! They fit, they look amazing and they are so well made making them amazing value for money. Delivery was super fast and well packaged. I will be buying a second pair in another of their fabulous colours. Also, my partners initials are MW so he is happy to see his initials on the side of my face. Thank you 🤩

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Birthday Present!

These sunglasses were a birthday present for my husband and they take him up to a total of three Messy Weekend sunglasses (so far). The sunglasses look fab and delivery was quick and easy. We also really love the environmental story behind them. We will be back for more...

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Great style

Quality of the sunglasses is great as expected. Very happy with style and colour. Chose the extra charge for quicker delivery, but the 1/2 days turned into 3, so not as quick a delivery as expected.

27 April 2025
Unprompted review

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