MetaGeeks Reviews 

Looks like I have lost money on a pre order… website is offline, no response to my emails or twitter DM. I think they have gone under without letting people know!

Tried to access my account to look at my orders but the website says "Our website is currently closed until further notice."

really worried that my money has been taken and i'm not going to get my orders. have seen this happen before with other shops and theres been no update on social media to tell customers so i think theyve just closed without telling customers which is just awful

I pre-ordered an item and no delays, it appeared on the day of release. Very pleased

I loved them so much and the box was extremely secure

First time I've ordered from here, my daughter asked for a plushie and they were the only UK company that had it in stock and for an excellent price too!!
Ordered and received within a few days as expected, really pleased with the plushie and service, will definitely buy from again and can recommend.

I never received the products. It was supposed to take 48 hours at most but it’s almost been a week. If it does not arrive by 2 days I will be issuing a refund.

Brilliant service, thank you

As others have stated the pre order times have been very unreliable recently. I'm aware that unfortunately nothing much can be done about this as of right now but reasonably I can't rate any higher due to how long I've been waiting on these orders. I'll continue to use the site whenever I find anything I'm into but definitely not for pre orders again.

I understand the stress the team would be under from these circumstances so I won't rate any lower, since other than this I don't see anything wrong with the site, and from non pre orders they have been on time (sometimes a few days early), packaged well and the emails/tracking information has been very convenient. On that note I look forward to things getting back to normal.
Thank you,
Taylor

Edit: I'll have to change the rating due to this being the only site where the figures I failed to receive are still on pre order, despite being released ages ago. I heavily recommend a change in distributor to make for a massive improvement, as I have had to refund every pre order I've ever made from here. A shame but personally I couldn't rate a site I can't get the items I actually want from any higher than a 1 star. I genuinely don't know what response could clarify anything since the issue is being unable to receive a pre order, especially the interesting fact that as mentioned before I ordered from two other UK sites and will be receiving them in a matter of days, but I look forward to seeing it regardless.

I'll add that I recommend the site for near enough everything but preorders, but said preorders are the only thing I'm interested in currently, since when it comes to them every site is a hit and a miss type situation, not knowing when or if you'll get them on time. I understand the difficulties and this review shouldn't be taken as a blind rant of course, this is from personal experience and due to that I can't rate higher than 1 star for not receiving anything, to me that wouldn't make much sense.

Excellent job

I ordered multiple items to be sent to me with next day delivery on a Friday. I gave them the weekend assuming they may not be active then, but when Tuesday came around and no delivery, I had to send them an email to inquire when the delivery may be. Turns out they had some miscommunication internally and had my whole order waiting on a pre-order that was actually a sold out item, when it said it was in stock when I bought it. I was told this was a "rare glitch" but as this is my first order I don't know to what extent this is true. They did give me a full refund but who knows if I would have ever received my items if I hadn't messaged them first.

After seeing this reply I should add that I was never told when I would receive this order by their representative, only that it was on pre order but on their website it states 'sold out'. When I search other websites I could find the item, they described as "on pre order" by their support team, was available to buy. I don't know if they meant restocking but saying pre order when it was a product that was already released only lead to more suspicions as to what was going on. And after some reflection I will continue to not recommend your website as it seems you wish to blame the customer for giving an accurate description of my experience with you.

Great communication throughout, very quick dispatch too, will be back again!

Great service, pre ordered and received on the day it came out. Will order again from this shop.

Very responsive to any issues. Fast delivery will always recommend and use.

Ordered a phenomenal figure of Erza. When it arrived, I could only look at it and say "Mommy? Sorry. Mommy? Sorry. Mommy? Sorry. Mommy? I'm not sorry..."

So yeah, they're pretty good

I am always worried about pre-ordering from sites I have never used before and that is why I always come to Trustpilot to read reviews. Metageeks have a nice backlog of wonderful reviews so I took my risk and started a pre-order. Now, I am a very patient person so delays are not a problem for me especially during the pandemic times. I ordered 2 Banpresto figures in September of 2021 the release date would be November of 2021. I waited until the date that it was announced to be released but heard nothing so I had contacted them in December and at this time I believe they didn't have any automated messages for delays and had to do a lot of emails manually as I was told during our conversations through email. As our conversation began I was told that, yes there is a delay and it is now delayed until January. I waited, and contacted them again asking if there was any updates, delayed again to February.

After about a 5 month wait I contacted them and was told that they are now in their possession and would be shipped out asap. I was delighted to hear that and they apologised for the delays. I wasn't too worried, but pre-ordering from a site I've never used, you would get a little anxious in my shoes.

They also refunded me as the price I paid was not the price they were currently selling them for after the pre-order and that I was grateful for as the refund was done quickly.

I really can't be disappointed in the staff at Metageeks as they work really hard and any delays for pre-orders are not their fault! Communication was quickly received in a professional manner and when my figures were delivered to me they were packed well.

Thank you guys for all your efforts for bringing a new happy customer to your shop! Will be back again in the future! :)

Even though we had problems with shipping costs etc, the team was very friendly and helpful and shipped it right after we had a solution figured out. The shipping was very fast and the Items are in good condition.

Purchased from MetaGeeks and the item arrived within a day and was exactly as described on site. Delivery was by DPD so could be tracked and had a designated 1 hr timeslot for delivery (so no waiting in all day because you don't know when it will arrive).

Brilliant experience. The item I ordered was out of stock when I purchased it, but James offered to upgrade to the Pro Version (binder) and it was delivered fast. Couldn’t fault them at all, fantastic service!

potentially the best packaged sleeves i have ever recieved