Horrible experience, ungodly slow network, gauging fees, they hold your funds and force you to add more money to transfer or withdraw any money out, requires you to re sign in repeatedly (within minut... See more
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Whilst the genuine platform is probably functional, sadly it's being used by scammers who pretend to transfer crypto to a genuine platform i.e. Coinbase, but nothing appears. An email from the scamme... See more
Hello everyone! I have no idea why this exchange is rated so bad... Maybe people just aren't experienced in crypto and blame their fails on this wallet. Never had any problems sincerely, only came... See more
Company replied
Terrible bridge and swap experience They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely h... See more
Company replied
Company details
Written by the company
A crypto wallet & gateway to blockchain apps. Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens. Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
Contact info
Bogart Street 49, 11206, United States
- www.metamask.io
You should know
1.5
Bad
651 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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This is absolutely garbage
This is absolutely garbage, don't use it,
24 September 2026
Unprompted review
NOTSAFE GARBAGE
22 August 2026
Unprompted review
They robbed me of my money can’t…
They robbed me of my money can’t withdraw anymore due to taking the sell feature off
11 July 2026
Unprompted review
Its gotten so slow and its full of ads…
Its gotten so slow and its full of ads now....
Also too many confirmation screens like why open another popup screen just to click "back home" when its not necessary...
With companies/projects like this crypto is just fading away... its such a bad and slow UI in firefox..
3 June 2026
Unprompted review
Reply from MetaMask
Reach out to our helpdesk so we can grab some details to help figure out why its running slowly for you: 3 dots menu > support or https://support.MetaMask.io > either of the buttons under 'Contact Support' - The bot will ask a few questions then get you connected.
Can use weepbot in the app
Can use weepbot in the app, hacked computers and gav virus through the app
29 December 2025
Unprompted review
Reply from MetaMask
MetaMask is opensource and routinely audited for security. Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
Ollah its MEE nice to Mate you 😊😊😊😊
19 May 2026
Unprompted review
Reply from MetaMask
Thanks for the review. If you need help, you can reach our support from: https://support.MetaMask.io > either of the buttons under 'Contact Support'. The bot will ask a few questions to get you routed.
If there's a feature you'd like to see us add, or think of something we could be doing even better, let us know: https://community.MetaMask.io
Everytime connecting issues
Everytime connecting issues. Updates after updates but issues stays the same.
15 April 2026
Unprompted review
Reply from MetaMask
Reach out to our helpdesk so we can get some additional details about whats going wrong: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
I was told I had to use this wallet to…
I was told I had to use this wallet to cash out some money that I won from an online casino so I use them and I was told I would be able to send it directly to my debit card I was not able to do that I was forced to do the ACH but I was also giving a provider to go through to do the ACH and that provider was supposed to only take 24 hours and it's going over 48 they have not responded to my emails nor have I received my money this is the worst experience I've ever had both of these companies are trash
8 April 2026
Unprompted review
Reply from MetaMask
We have an in-wallet option to sell crypto for fiat, but its limited to certain regions, tokens/coins, and networks.
Which payment providers are avail is largely determined by region. (We're working to support more options)
Once its sent to the payment processor, we arent able to see further details, or assist with issues. Sounds like you've gotten in touch with their support team already, but just to be sure: our support is handled through a live chat (https://support.metamask.io > either of the buttons under Contact Support) get in touch with us if you need any further details about the payment sent to them for processing (or want to verify you have the correct contact for them. Cant post another companies links here, TP's anti-spam bots dont like when i do that. Lol)
I swapped BEP20 to SOL
I swapped BEP20 to SOL — the BEP20 tokens left my wallet immediately, but the SOL never arrived. It has been stuck indefinitely with no resolution.
I contacted support multiple times, and they keep telling me to “wait,” but no real agent ever responds or provides a solution. This is extremely frustrating and unacceptable for a wallet service handling real funds.
At this point, it feels unreliable and potentially unsafe to use. I would strongly caution others before trusting this wallet.
18 March 2026
Unprompted review
Reply from MetaMask
Times in support queues before you reach a person can fluctuate. Unfortunately, due to the nature of this issue, our support on social platforms isnt able to help get this resolved (we ask people not to share any personal details on public channels for security. We'll need a wallet address to look into this further)
Sorry for the extended wait time. Stay patient, hang on the line, and we'll help you get this resolved as quickly as we're able to.
Horrible tron support
Horrible tron support. Swapping doesn't work. Doesn't support automatic energy renting. Transaction fees are not transparent. If you can, avoid this wallet.
18 March 2026
Unprompted review
Reply from MetaMask
Appreciate the feedback. Tron is a pretty recent addition so many of the features Tron native people have come to expect aren't supported quite yet. We're working on various components of using Tron within Metamask to make it a smoother experience.
If you'd like to continue sharing your thoughts with us, we'd love to hear them so we can share that feedback with the team working on Tron features.
Discord: https://discord.gg/Consensys or the community forums to come chat with us: https://community.MetaMask.io/c/feature-requests-ideas
they have scammer on their platfroms
they have scammer on their platfroms, they took 1000$ from me, while also i visited solscan they are scamming a lot of people for their money
8 March 2026
Unprompted review
Reply from MetaMask
We never have access to users accounts.
our stack is opensource, you dont have to take our word for it; you can review our code yourself. We've also been named the most secure wallet in crypto numerous times. (https://metasmask.io/security)
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
$30M Rewards Program Turned SCAM
They launched a rewards program more than 3 months ago and announced on their website it would be claimable on the 23rd of January but nothing since. In the meanwhile the marketcap/price of their reward token $LINEA dropped so hard the claim will be worth next to nothing.
2 February 2026
Unprompted review
The support you get here is amazing
The support is just amazing. Just don't forget the secret phrase ;)
16 January 2026
Unprompted review
Slowest wallet
Slowest wallet and loading time takes so long. Nowadays this wallet need to do huge update.
17 December 2025
Unprompted review
I lost all my funds
I lost all my funds. CS said they can do nothing.
10 November 2025
Unprompted review
Reply from MetaMask
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet.
https://support.metamask.io/stay-safe/safety-in-web3/basic-safety-and-security-tips-for-metamask
It's a shame they are the main crypto…
It's a shame they are the main crypto wallet, the wallet lags, they remove important features and they increase surveilance and tracking of wallets. Their new card service is freezing the card as soon as it's used and their support is one of the worst I have ever used.
Better use another web3 wallet that actually are doing some innovation and helping their users.
27 November 2025
Unprompted review
Reply from MetaMask
Would love to get some more details about your experience, and offer some help getting the issues resolved. (no features have been removed for example. Occasionally the way to access a certain feature may change a little.)
We fully support users right to choose what information MetaMask can collect. There are a number of features with different levels of privacy concern. By default, we start with the least number of external permissions enabled. The data we collect is never sold, and only used to better understand how users are interacting with MetaMask. You can also request deletion of any data we have collected (which is always anonymous)
Would also like to look into your previous chats with support. We take great pride in the quality of our support teams, so would like to investigate further. Please reach out to support, so we can grab some details to further investigate the issues you're experiencing, and the previous chat with support.
https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions to help get you routed to the right team in support.
All the 1 star reviews are true
All the reviews are true. I had to re-enter my password and secret recovery phase and when they "entered" my account all my wallet adresses were different! I LOST ALL MY FUNDS FROM MY WALLET. THIS COMPANY IS A BIG SCAM. HIGHLY DO NOT RECOMMEND PUTTING YOUR DIGITAL CURRENCY HERE. I have gambling sites that keep my money safer. I'm so glad it was only a little bit of money. WISH I WAS ABLE TO SUE THIS ENTIRE COMPANY
26 November 2025
Unprompted review
Reply from MetaMask
Account derivation is a deterministic process (EG: enter the same 12 words, in the same order; you'll get the same accounts back in the same order. More detailed explanation and some things to check here: https://support.metamask.io/configure/accounts/my-secret-recovery-phrase-private-key-restored-the-wrong-accounts)
We never have access to users accounts.
Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
Lowly scammers
Lowly scammers. They won't let me into my account even though I haven't forgotten my password.
After entering the twelve phrases and a new password, the site just hangs.
I followed all the support instructions and nothing changed.
I can't log into my account at all.
24 November 2025
Unprompted review
Reply from MetaMask
Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
My money is sent to a wallet that I…
My money is sent to a wallet that I didn't mean to send. What a disgusting shitty company. Stay away. Never ever again.
15 November 2025
Unprompted review
Reply from MetaMask
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
Slow user interface and sometimes…
Slow user interface and sometimes wallet not responding
5 November 2025
Unprompted review
Reply from MetaMask
Reach out to our helpdesk so we can help figure out why its starting slowly and hanging: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
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