MetaMask Reviews 

654
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Horrible experience, ungodly slow network, gauging fees, they hold your funds and force you to add more money to transfer or withdraw any money out, requires you to re sign in repeatedly (within minut... See more

Rated 2 out of 5 stars

Its gotten so slow and its full of ads now.... Also too many confirmation screens like why open another popup screen just to click "back home" when its not necessary... With companies/projects l... See more

Company replied

Rated 1 out of 5 stars

Whilst the genuine platform is probably functional, sadly it's being used by scammers who pretend to transfer crypto to a genuine platform i.e. Coinbase, but nothing appears. An email from the scamme... See more

Rated 1 out of 5 stars

Terrible bridge and swap experience They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely h... See more

Company replied

Company details

  1. Software company

Written by the company

A crypto wallet & gateway to blockchain apps. Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens. Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.


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1.4

Bad

TrustScore 1.5 out of 5

654 reviews

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No recent history of asking for reviews

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Replied to 43% of negative reviews

Typically replies within 1 month

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1.4

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(654)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

They stole other hard earn money

They stole other hard earn money! You know what? This was the worst crypto wallet ever and It was amazing like How can our Fund get transferred without our knowledge just in split second like after only several seconds we receive our fund to the wallet? Wow The superb Security Flaw really amazing! I really² disappointed as they only want to help recover such fund if our fund worth 1000++ USD !!!! So below than that they'll refuse and The support team will completely ignore you! I really disappointed and Maybe best way to get them be responsible is by Suing. But nevermind maybe other user would gladly Sue Metamask for their negligence! What? Sweeper Bot? How can my Wallet get comprised when I never even Shared or my Secret Phrase anywhere. It's such a Lame Excuses for not helping the user! So yeah, hope you'll lose more and more user in future because of this stupid "Sweeper bot" Excuses okay? ACTUALLY YOU GUYS ARE NOT EVEN DESERVE 1 STAR!

4 February 2025
Unprompted review
MetaMask logo

Reply from MetaMask

MetaMask is opensource and routinely audited for security. https://metamask.io/security - The behavior you describe is pretty much the exact description of how a "Sweeper attack" works. (more detail here: https://support.metamask.io/stay-safe/safety-in-web3/sweeper-bots-scripts/#how-do-sweeper-bots-get-installed)

These malicious scripts can only function if the attacker is able to obtain the Secret Recovery Phrase or Private Key that controls the account. We never have access to users SRP/private key. (MM uses a "hash" to sign txns, so private info never leaves your device. This can be verified in the source code)

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet.

Rated 1 out of 5 stars

Scammers all the way

Scammers all the way. And you can’t find any history of the transactions you made, they just disappear. If I could give less stars, it would be minus 5.

9 February 2025
Unprompted review
MetaMask logo

Reply from MetaMask

By default MetaMask only shows transactions created from that device (can be changed in settings > security and privacy > Basic functionality & Incoming txns enabled) But you can also view a wallets entire txn history from a block explorer. (from the account drop down > 3 dots > view on Etherscan/etc. Each chain has a different explorer)

If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions.

Rated 1 out of 5 stars

Everything went wrong

Everything went wrong. I got bad information from support and followed it. I proceeded to have my time wasted. I was told I could use the POLY coin I screenshot from ChangeNow to pay the gas fees to move my USDT over to POLY. Come to find out I couldn't as the POLY I had screenshot wasn't the correct coin, that was on the ETH network. I was very deliberate as I had already wasted a bunch of my time and money going back and forth trying to move $60 and getting hit with gas fees at every turn. Zero accountability with support there and the platform will gas fee you at every turn chipping away at your balance. If you're looking for good support and low fees, look elsewhere.

1 February 2025
Unprompted review
MetaMask logo

Reply from MetaMask

MetaMask doesn't collect gas fees, they go to the validators/miners that support the chain. We're working on rolling out a feature called "Gas Station" that allows you to pay for gas fees with tokens you have, rather than the native coin of that chain. (in general, on-chain fees are paid in the native coin of the chain your asset is on)

Do you have a conversation ID or ticket number i can look into? we take the quality of our support very seriously.

Rated 1 out of 5 stars

You'll need to keep adding money

The addon itself is fine, but the service sucks. Adding anything, you need gas fees to transfer. And if they're not in the right coin. You need to add even more money. No auto-conversion available! (only available on Ethereum).

So this addon is basically worthless as you need to keep adding money to work with it.

I'll adjust this when auto-conversion from available funds is available for more coins. But for now: not a fan.

29 January 2025
Unprompted review
MetaMask logo

Reply from MetaMask

MetaMask doesn't collect gas fees, they go to the validators/miners that support the chain. We're working on adding more tokens and networks to the "Gas Station" feature, but it's still a work in progress so doesn't support all of the networks & tokens we do.

Rated 1 out of 5 stars

I have returned to my Metamask wallet…

I have returned to my Metamask wallet after storage for a while and guess what? It's still a buggy piece of crap. Do the devs ever read these reviews? How can you be so bad seriously? I've tried to do a transaction like three times now and it just spins around. Tried on smartphone, didn't work so tried on laptop and didn't work so clearly something wrong. Guys do not trust these weak devs, I am taking all my crypto out when I can...far too risky!

28 January 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Reach out to our helpdesk so we can get some additional details to help figure out what's going wrong: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

I gave up on MetaMask. Moved to Crypto.com's Wallet.

MetaMask is so frustrating to use! I love the features, but I ALWAYS have issues logging in on my Mac. It keeps saying my passcode is incorrect all the time, but I can log my phone with the same passcode—like, wth? I actually tried MetaMask a few years ago and had the same issues. It's so annoying.

On top of that, I've actually lost money because of its slow transactions. When you try to do anything on NFT platforms, it always asks for permission on the app—which is normal, but it bugs out constantly. Either it won’t let me accept, or the funds don’t send fast enough, and I end up losing money. This has happened a few times on OpenSea, and I’ve lost a couple hundred dollars because of it.

I finally gave up and moved to Crypto.com DeFi Wallet—smooth af, no problems at all. PLEASE fix these issues and start listening to your customers! When’s the last time MetaMask gave a shit? When's the last time guys gave it a legit update? MetaMask has potential, but these issues are killing the experience.

25 January 2025
Unprompted review
MetaMask logo

Reply from MetaMask

The password you choose is for only that specific device (you can set them the same on different devices, buts a better security practice to use a different password for each install)

We don't store users account details. (Hence some details dont sync between devices. Balances are on the blockchain, which is why they do)

We aim to build tools that suit a wide variety of users needs, but at the end of the day: use the tools that work best for your needs.

We'd love it if you could reach out to the support team so we can grab some more detail to help pin down what's causing some of these problems for you. (https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected to the right team).

FWIW, there have been 2 new versions on extension this year, 6 in Dec.

Rated 1 out of 5 stars

WARNING ......WARNING.....

WARNING ......WARNING.....
DO NOT I REPEAT DO NOT SEND YOUR MONEY TO THIS LINK APP ANYTHING TO DO WITH METAMASK DO NOT SEND YOUR MONEY WITH EVERYTHING THAT I'VE READ THEY DONE THE SAME THING TO ME I SENT $200 WORTH OF TETHER BY THE TIME IT GOT THERE IT WAS ONLY 185 CRYPTO.COM CHARGED ME $10 OF IT BUT THERE WAS FIVE MISSING THAT COULD NOT BE ACCOUNTED FOR I HAVE CONTACTED CUSTOMER SUPPORT THROUGH THE APP MULTIPLE TIMES OVER THE PAST MONTH I KEEP GETTING THE SAME REPLY NOTHING DIFFERENT NOTHING TELLING ME HOW TO THIS GUY MY TETHER BESIDES LINK A DEBIT CARD WHICH THEY WILL PROBABLY DRAIN MY BANK ACCOUNT OR SEND MORE ETHEREUM OKAY TETHER'S ON THE ETHEREUM NETWORK EVERY OTHER PLATFORM OUT THERE TAKES THE GAS OUT OF WHAT YOU'RE SENDING NOT THIS ONE I GUARANTEE YOU IF I SEND ETHEREUM THEY WOULD TELL ME I NEED SOMETHING ELSE TO WITHDRAW THOSE I HAVE ONE MESSAGE FROM CUSTOMER SUPPORT SAYING THAT IT'S JUST A SOFTWARE THEY HAVE NOTHING TO DO WITH IT THEY CAN'T CHANGE ANYTHING THEY CAN'T FIX ANYTHING THERE IS NO CUSTOMER SUPPORT NUMBER IT IS A VOICEMAIL THAT TELLS YOU TO GO TO THE APP AND GO TO THE CHAT AND THE CHECK IS A BOT AND IT JUST REPEATS ITSELF AND IT'LL TAKE YOU ABOUT AN HOUR TO FINALLY GET IT TO ASK IF YOU NEED A LIVE AGENT AND THEN THE LIVE AGENT IS JUST ANOTHER BOT YOU'RE PAYING THE SAME REPLY OVER AND OVER SO YES IT IS A SCAM BUT I'M GOING TO DO EVERYTHING WITHIN MY POWER TO EXPOSE THEM AND REPORT THEM TO EVERY AGENCY I CAN FIND

4 January 2025
Unprompted review
MetaMask logo

Reply from MetaMask

You can see the history of your on-chain transactions on a block explorer. (https://support.metamask.io/more-web3/learn/how-to-check-my-wallet-activity-on-the-blockchain-explorer/)

When sending txns on-chain you'll need the native currency of whichever chain your tether is on. (eth on ethereum, BNB on binance, etc. Tether is supported on a few chains) This is a bit different than when interacting with a centralized exchange. (like crypto.com) we're working to bring similar features to MetaMask, but not all tokens/chains are supported yet (https://metamask.io/news/latest/metamask-feature-update-gas-station/)

Have a ticket number i can check into? we take the quality of our support very seriously.

Rated 1 out of 5 stars

Metamask is a scammer

Metamask is a scammer. They have locked my 0.01381 BNB. I have contacted their support about this inability to withdraw my money. The support agent told me that she/he was escalating the matter and that the senior tech support would contact me in less than 24 hours. Up until today, that senior tech support team has never contacted me. My money is still locked in Metamask. People must be careful about sending their crypto to this app. If they do, they won't be able to withdraw their money.

16 January 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Odd that tech support hasn't gotten in touch. Double check your spam box, just in case.(More than 95% of TS tickets are answered within a day, on avg)

FWIW, no one can freeze/block/etc an account. If tech support doesn't contact you back today, reach out on our community forum or Discord and we'll ask them to check into your case. (https://community.metamask.io or https://discord.gg/ConsenSys) and we can

Rated 1 out of 5 stars

this addon is broken on firefox i just…

this addon is broken on firefox i just reinstalled and barely a week later have to again due to infinite loading they have not fixed for years many others have problem, debugging says atleast 16 errors why has this not been addressed, and same thing other user said this is very slow and inefficient, there are many better wallets out now and this product will not keep up with simple solutions to meet the market demands, having the wallet lock you out several times a month is unnacceptable let alone no support or solutions by developers the product is dead

11 January 2025
Unprompted review
MetaMask logo

Reply from MetaMask

Would love to know more about those errors. Support is avail through a live chat on our support site (https://support MetaMask.io > Start a Conversation button)

Rated 1 out of 5 stars

Got hacked after I contacted MetaMask…

Got hacked after I contacted MetaMask (chatbox on their website) for some help. Someone sent me just enough ETH to my wallet to steal all my coins from my wallet. Please be aware of your risk!

8 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Have a ticket number/conversation ID I can look into?

Rated 1 out of 5 stars

ckb.pw has been blocked by Metamask…

ckb.pw has been blocked by Metamask they have put it on a warning list. Assets are in effect frozen as one cannot access them, via the auto link as normal.
Depriving customers of their funds should be illegal, obviously Metamask can do as it pleases. There has not been a problem to ckb.pw to my knowledge, maybe it is a usa/ china thing. I want access to my funds !!!!!!

31 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We have mechanisms in place to help protect our users from scams. There's a link to submit a report to the team for further investigation, just in case we block a site improperly.

If you are certain the site is not a scam, you can continue past the warning screen. If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions.

Rated 1 out of 5 stars

Im safe

I literally just going to put 1000$ in my metamask account that i just created, thank god that i read reviews from there!

28 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

For what its worth, we get hundreds of reviews each week on Android and iOS. (where we have 4.5/4.7 stars on avg) We're one of the oldest and most trusted names in web3 for a number of reasons.

Regardless, whichever wallet you choose, please familiarize yourself with what some of the crypto scams look like (Some excellent articles here
- https://support.metamask.io/stay-safe/protect-yourself/) Stay safe, and hodl on friend.

If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions.

Rated 3 out of 5 stars

Today I was scammed by someone to open…

Today I was scammed by someone to open an online shop business. Called shopee mart. It supposed to be shopee.com They sent a fake website link, very similar. And took all my info and uploaded my passport. So now we talking stolen identity.
Then they said this fake company only deals with Meta mask app for deposit and withdrawals. Now I read all the bad reviews on Meta app. I am glad I didn't transfer my hard working money in to this app.
Most here are claiming that their money has been lost or gone missing!! I am going to uninstall this Meta mask app now.
Good luck everyone 🤞

26 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We cant control what websites you visit. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

Wanted to swap Monky tokens for another…

Wanted to swap Monky tokens for another ones but all of them disappeared from my wallet . Fortunately it was not much.

23 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

TOTAL FRAUD

TOTAL FRAUD. Lost my password so lost my money. What the point of this fuckig security phrase if it's the only thing that gets you to loose your money. Trust me who ever you are , given enough time you will loose that stupid password

23 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Your Secret Recovery Phrase (the 12 words) is like the combination to your crypto vault. If a token isn't automatically detected, you can manually add it with these steps: https://support.metamask.io/hc/en-us/articles/360015489031-How-to-display-tokens-in-MetaMask - If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions.

Rated 1 out of 5 stars

this is a scam wallet

this is a scam wallet , after 2 weeks out of the blue transactions are made in my wallet without knowing,
all my coins gone

22 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We never have access to users accounts. We can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

Completely untrustworthy business stole…

Completely untrustworthy business stole 200 pounds worth of crypto currencies and absolutely unhelpful in trying to recover the funds even after I proved receipts and addresses and 12 word phrase don't waste your time using this service you will get robbed

21 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. https://support.metamask.io/stay-safe/protect-yourself/

Rated 1 out of 5 stars

They’ve defrauded a poor international…

They’ve defrauded a poor international guy out of $11,000. Please stay away from this lot.

15 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We have various things in place to help prevent our users from being scammed, but we cant control what people choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.

Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost! The same with Atomic Wallet!
They steal the crypto from you and blame it on hacking/compromised security!

10 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. https://support.metamask.io/stay-safe/protect-yourself/

Rated 1 out of 5 stars

Just lost money because thier mobile…

Just lost money because thier mobile app is terrible.Customer service is horrid.They really Suck!!!

11 December 2024
Unprompted review
MetaMask logo

Reply from MetaMask

Have a ticket number/conversation I can look into? We take the quality of our support very seriously.

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