Call and asked a few question , about materials etc they called back within 20min said the stock would be in on Thursday and then delivery to me Friday , put order in , all received Friday. As promise... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more
Company replied
Amazing experience. Always picked up the phone. Laurence gave invaluable technical help to find a solution for a complex structural challenge. Products arrived first thing to site the next day. Will d... See more
Company replied
Really pleased with Metro Fixings, speedy delivery well informed comms and excellent prices. What is not to like, Thank-you Metro Fixings for a very pleasant transaction.
Company replied
Company details
- #5 of 111 best companies in Building Materials Supplier
- #3 of 21 best companies in Fastener supplier
- #6 of 34 best companies in Hardware Accessories Store
- #9 of 94 best companies in Hardware Shop
- #4 of 53 best companies in Safety and work wear
- #4 of 96 best companies in Tool shop
Written by the company
At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.
Metro Fixings Ltd
Written by the company
- Your Partner in Construction
- Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.
Contact info
Unit 3 Tewin Court, AL7 1AU, Welwyn Garden City, United Kingdom
- 01707 375172
- sales@metrofixings.co.uk
- metrofixings.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the service from metro…
Very happy with the service from metro fixings. Super easy online website. Will be definitely using again many thanks
4 February 2025
Reply from Metro Fixings
Good afternoon.
Thank you for taking the time to leave us a review, we appreciate it greatly, We are so glad to hear that you are happy with the service provided.
We hope to see you again soon,
The Metro Fixings Team
Delivery time great
Delivery time after ordering was excellent - very quick turn-round and was well packaged.
30 January 2025
Reply from Metro Fixings
Good afternoon, Graham,
Thank you for taking the time to review us.
We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.
We hope to see you again soon,
The Metro Fixings Team
A fantastic range of products
A fantastic range of products including some difficult to source items. Well priced and fast delivery. A great product catalogue too!
28 January 2025
Reply from Metro Fixings
Good morning Simon,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We look forward to your next order!
Best Regards,
The Metro Fixings Team
All spot on
All spot on. The required parts were available in stock. The order process well communicated, and the service was friendly and efficient.
28 January 2025
Reply from Metro Fixings
Good morning,
Thank you for taking the time to leave us a review.
We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.
We look forward to seeing you next time,
The Metro Fixings Team
Very quick service
29 January 2025
Unprompted review
Reply from Metro Fixings
Good morning,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good morning,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good morning,
Thank you for taking the time to leave us a review.
We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.
We look forward to seeing you next time,
The Metro Fixings Team
Called them regarding a structural…
Called them regarding a structural engineer's specifications. Excellent advice and friendly service. Very fast delivery.
15 January 2025
Reply from Metro Fixings
Good morning Simon,
Thank you for taking the time to leave us a review.
We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.
We look forward to seeing you next time,
The Metro Fixings Team
Great service overall
Great advice over the phone, helpful recommendations and staff tried to find a solution to my technical queries, order and purchase process simple - decent competitive prices, speedy delivery, goods well wrapped, will definitely be using again!
10 January 2025
Unprompted review
Reply from Metro Fixings
Good Morning Tom,
Thank you for taking the time to review us.
We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.
We hope to see you again soon,
The Metro Fixings Team
Very helpful
Very helpful (two separate people) and accommodating with last minute changes to my order. Super fast, reliable delivery company too, despite arctic (for the UK) conditions.
8 January 2025
Reply from Metro Fixings
Good morning Bob,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We hope to see you again,
The Metro Fixings Team
Fast delivery
Fast delivery, even over the festive period. Also very well priced.
Thanks, I have become a returning customer.
20 December 2024
Reply from Metro Fixings
Good afternoon,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Pete,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We hope to see you again,
The Metro Fixings Team
Great friendly staff who are happy to…
Great friendly staff who are happy to deal with my ludicrously small orders.
My goto supplier for anything fixing/fastener related. Wide range of construction and engineering fasteners
11 December 2024
Reply from Metro Fixings
Good morning Simon,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We look forward to your next order!
Best Regards,
The Metro Fixings Team
Excellent
The team, particularly Laurence as the technical lead, was very helpful with offering various options to suit my particular project- which have worked perfectly. And very friendly and positive approach to providing a good service.
5 December 2024
Reply from Metro Fixings
Good afternoon,
Thank you for taking the time to review us.
It's great to hear you were happy with the service you received from us!
We would love to find out how/where we lost your 5th star and how we can improve for next time?
We hope to see you again in the future.
Best Regards,
The Metro Fixings Team
worked 100%
Website worked, order easily placed, despatched, delivered, well packed - all 5* service
5 December 2024
Reply from Metro Fixings
Good afternoon,
Thank you for taking the time to review us.
We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.
We hope to see you again soon,
The Metro Fixings Team
good price quickly delivered
4 December 2024
Reply from Metro Fixings
Good afternoon,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We hope to see you again,
The Metro Fixings Team
What a great companmy
What a great company, really great prices easy online ordering and a quick reliable delivery service. All round well worth 5 stars.
29 November 2024
Reply from Metro Fixings
Good morning,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We hope to see you again,
The Metro Fixings Team
joist hangers
easy to use website and good prices. Delivery was next day and good communication
29 November 2024
Reply from Metro Fixings
Good morning, Paul,
Thank you for taking the time to review us.
We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.
We hope to see you again soon,
The Metro Fixings Team
First class service order from Isle of…
First class service order from Isle of Man received items two days later and the price was really good.Would not hesitate to use them again.
D Phillips
26 November 2024
Reply from Metro Fixings
Good morning,
Thank you for taking the time to leave us a review.
We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.
We look forward to seeing you next time,
The Metro Fixings Team
Fantastic Company with Technical support.
Fantastic company very knowledgable about the products they sell and we took their advice on truss fixings which will save money on labour at the installation stage of our roof. Prices are competitive and the service was very fast so top marks for overall service and Technical advice will definitely be using metro fixings in the very near future.
22 November 2024
Reply from Metro Fixings
Good morning, Gary,
Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.
We hope to see you again,
The Metro Fixings Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.