Metro Fixings  Reviews 2,092

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and competitive pricing they encountered. Customers consistently highlight the fast and efficient delivery, with many orders arriving promptly, often the next day, and in good condition. The quality of the products and the ease of the ordering process, supported by a user-friendly website, are also frequently mentioned as positive aspects of their experience. However, some people mentioned issues with delivery, including slight delays or incomplete orders, and a few noted that postage costs could be a bit high for lighter items.

What people talk about most

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency, with many... See more

Product

Customers consistently note positive experiences with product quality, competitive pricing, and efficient... See more

Service

Customers consistently report positive experiences with the service, describing it as fantastic, excellent,... See more

Order

Reviewers mention positive feedback about their order experiences, often highlighting the ease of the... See more

Price

People report positive experiences with pricing, consistently finding items cheaper and more competitive than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more

Company replied

Rated 5 out of 5 stars

Cannot fault them. To get a great price (the best I could find) is one thing, but to match it with great customer service, even being contracted by the delivery driver by mobile, is just fantastic. An... See more

Company replied

Rated 5 out of 5 stars

Quite honestly an excellent service - it came when you said it would and it was all correct - even your chosen courier was good Prices were the best I could find and stock was the most comprehensi... See more

Company replied

Rated 5 out of 5 stars

I found the joist hangers I wanted on the manufacturer's website. Metro Fixings was only place I found that stocked the particular one I was looking for. Great range of stock. The price and the cos... See more

Company replied


Company details

  1. #6 of 109 best companies in Building Materials Supplier
  2. #3 of 20 best companies in Fastener supplier
  3. #6 of 33 best companies in Hardware Accessories Store
  4. #9 of 91 best companies in Hardware Shop
  5. #3 of 55 best companies in Safety and work wear
  6. #5 of 89 best companies in Tool shop

Written by the company

At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.

Metro Fixings Ltd

Written by the company

Your Partner in Construction
Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent product service and delivery

Excellent product service and delivery

26 September 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Kevin,

Thank you for taking the time to leave us a review - it's great to hear you were happy all round!

We hope to see you again in the future,
The Metro Fixings Team

Rated 5 out of 5 stars
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Neil,

Thank you for taking the time to leave us a review - we're delighted to hear about your positive experience ordering with us!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Great service thanks

18 September 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Martin,

Thank you for taking the time to review us - we're delighted you were pleased with our service!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Friendly

Friendly, obliging staff.
Prompt delivery.

5 September 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Ken,

Thank you for taking the time to review us!

We're delighted to hear about your positive experience ordering with us.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Competitive prices

Helpful sales and good range of products and competitive prices

27 August 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to leave us a review.

We're delighted to you were pleased with our service, product range and prices!

We hope to see you again in the future,
The Metro Fixings Team

Rated 5 out of 5 stars

Fantastic Company

Good quality product, well packaged and very fast next day AM delivery. Will use again and would thoroughly recommend.

22 August 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to review us.

It means a lot to us to hear how happy you are with our service and that you would recommend us to others!

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Stephen,

Thank you for taking the time to leave us a review - we're really pleased to hear about your positive experience ordering with us!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Called over the phone as a first time…

Called over the phone as a first time user. They were super knowledgeable, delivery was also really quick. Kept the job moving!!

15 August 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Sam,

Thank you for taking the time to review us!

We're delighted we were able to help you out and keep your project moving - if there's anything more we can help with, please don't hesitate to get in touch again!

We hope to see you soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Comprehensive product choice and good prices.

Much better choice than most builders merchants. Reasonable price and quick delivery.

12 August 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to review us, we really appreciate it.

We're delighted to hear you found what you needed with us - if there's anything more we can help with, please do get back in touch!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Ordered 8.30 on fri was delivered 10.30…

Ordered 8.30 on fri was delivered 10.30 the following day. Impressed

11 August 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Elliot,

Thank you for taking the time to leave us a review.

We work really hard to provide quality service and we're really pleased to hear we delivered!

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Fantastic product as couldn't find what…

Fantastic product as couldn't find what I was looking for anywhere else
Thanks

7 August 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Jason,

Thank you for taking the time to leave us a review.

We're really pleased we were able to help you find what you were looking for - please don't hesitate to get in touch if there's anything else you may need!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Good quality products

Good quality products, fantastic delivery performance.
Buy with confidence!

5 August 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Mike,

Thank you for taking the time to review us - we're delighted you had such a positive experience ordering with us!

We look forward to seeing you again,
The Metro Fixings Tea

Rated 5 out of 5 stars

Great service

A very quick turnaround with the product exactly what I wanted

29 July 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Richard,

Thank you for taking the time to reviews us, we really appreciate it!

We're delighted to hear that you were pleased with our service and your goods.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very helpful and informative despite…

Very helpful and informative despite mine being a relatively small order

31 July 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Mike,

Thank you for taking the time to review us.

We're really pleased we were able to help - service is super important to us, regardless of order size!

We hope to see you again in the future,
The Metro Fixings Team

Rated 5 out of 5 stars

All round quality.

Fast service, great packaging and a quality product at a sensible price. I was particularly impressed with the cardboard packaging strapping in place of plastic 👍but then I don't get out much!!

31 July 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Richard,

Thank you for taking the time to leave us a review.

We're delighted to hear about your all-round positive experience! We made a real effort to go plastic free with our packaging as sustainability is incredibly important to us.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Was an easy process

Was an easy process, from a good website offering all the items I needed at a competitive price, ordered late on a Monday evening. Delivered 08:30 on the wednesday. good communication through the process will definitely use metro fixings again for our projects.

23 July 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Jon,

Thank you for taking the time to leave us a review!

Providing high-quality service is super important to us, so we're absolutely delighted that you found the entire order to delivery process with us a quick and easy one.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Excellent product line and quick…

Excellent product line and quick reliable delivery.

22 July 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Simon,

Thank you for taking the time to review us!

We're really pleased to hear you found our product range extensive and were happy with our delivery service.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Quick delivery and good prices.

Quick delivery and good prices.

16 July 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Giuseppe,

Thank you for taking the time to review us.

We're really pleased to hear you were happy with our service and that you found us competitive.

We hope to see you again,
The Metro Fixings Team

Rated 3 out of 5 stars

The risks of low cost brands.

In my last order with Metro, I made the mistake of buying a cheaper brand of Unistrut-compatible P1186 fitting. I hadn't noticed you can specify the brand. The fittings delivered should have been 45 degree but were approximately 39 degrees and unusable.
I didn't bother returning the items as the postage would have cost more than the components were worth, and other items in the order were OK.

16 July 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Colin,

Thank you for taking the time to leave us a review.

Sorry to hear you were unhappy with your fittings - please don't hesitate to get in touch with the team next time if there's anything they can help with.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Quick reliable great service

Quick reliable great service. I would recommend!

17 July 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Leslie,

Thank you for taking the time to review us.

We're delighted to hear you were pleased with our service!

We hope to see you again,
The Metro Fixings Team

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