Metro Plumb Reviews 

644
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company, frequently stating the exceptional quality of plumbing services provided. Customers frequently praise the friendly and polite plumbers who arrive quickly to resolve urgent plumbing emergencies, leaks, and heating issues with great care. People truly appreciate the professional, thorough, and dedicated approach taken by engineers to fix various complex household problems efficiently. Some reviewers were not happy with communication, noting that appointments were repeatedly missed or significantly delayed without proper updates from the office. A few people also felt that customer service was unprofessional, mentioning difficulties in getting issues properly diagnosed and resolved in a timely manner.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many clients praising efficient engineers who... See more

Staff

Clients share positive opinions on staff, frequently highlighting the friendly, polite, and professional... See more

Customer service

Customers had mixed experiences with customer service, with some praising quick responses, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig, Ryan and his team of metro plumb kent are outstanding, and have recently completed a full central heating upgrade which we're very happy with. . However when they came back free of charge to r... See more

Rated 5 out of 5 stars

I highly recommend this company they came out quick for a emergency burst pipe in the bathroom, they always put the customer needs first & they do there job well ⭐️⭐️⭐️⭐️⭐️ They get job done i will... See more


Company details

  1. Plumber
  2. Gas engineer

Written by the company

At Metro Plumb, we have over 30 regional depots with highly skilled, local, qualified plumbers on hand to help you 24/7. From dripping taps to burst pipes and toilet repairs no job is too big or small for our local plumbers. Contact us on 0800 415 514.


Contact info

3.9

Great

TrustScore 4 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(644)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing hapennedned

Your worker came, he looked, he said "leave it to me", and he went, I have never seen him again. Anyway, I have sued my landlord, Sanctuary Housing, and I claim compensation. But your worker did exactly this: Nothing.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Relating to issues of my water pressure…

Relating to issues of my water pressure as a result of a burst main on Sunday Thames Water contacted Metro Plumb who arrived in a couple of hrs the gentleman was very polite & helpful explained everything & hopefully solved the issue very pleased with is company .

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Professional and polite

Thames Water sent this company to my house to check my washing machine and dishwasher after debris got into my water supply. The engineer was polite and professional. He checked both appliances thoroughly and treat my house with respect.

7 November 2023
Unprompted review
Rated 1 out of 5 stars

After getting a new bathroom fitted by…

After getting a new bathroom fitted by metro plumb Wolverhampton I have been left with thousands of pounds worth of damage, to my driveway, kitchen and exterior wall as well as on going leaking from my shower. When asked the plumber of metro plumb Wolverhampton for public liability insurance I was told he doesn’t have any as it was a cash in hand job, I was spoken to in a rudely manner by him and his partner and told my warranty has been retracted. I am now paying a solicitor to take this man to court! Very unhappy! Don’t waste your money

23 October 2023
Unprompted review
Metro Plumb logo

Reply from Metro Plumb

Hi Jennie, we are so sorry to hear that you've had a bad experience with one of our franchises, this is very unexpected and we'd like to investigate this issue to ensure it doesn't happen again. Please can you send us an email with details of the issue, as well as your postcode, to CustomerCare@metrorod.co.uk.

Kind regards,
Metro Plumb

Rated 5 out of 5 stars

Very helpful service from Dean

Very helpful, efficient, friendly service from Dean who soon found the cause of the problems and fixed them.
He explained simply and clearly the problems and what and why he had done the repair.

2 November 2023
Unprompted review
Rated 1 out of 5 stars

Rogue trader

Rogue trader. They were selected by Axa to fix a leaking toilet under our Home Emergency cover. Plumber arrive over a day late and said needed a new part and would return. Then told Axa they had fixed it and claimed £80 without doing anything. Please be careful using them

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Mark was excellent. He is no nonsense, came in identified the issue and was able to sort it out for us. We would thoroughly recommend.

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Quick resolution to an emergency

Tommy Hamill came out the next day after I'd reported my leak and after a brief chat and a look around managed to identify the offending pipe. Within 15 minutes of arriving he'd cut and blanked the pipe allowing me to turn the water back on and back to normality.
There is still work to do, but as far as emergencies are concerned, I can't fault him.

30 October 2023
Unprompted review
Rated 1 out of 5 stars

Ive been left with a flooded kitchen…

The plumber was very good, but he said there was nothing he could do because the water is coming from under the house. He promised me that he would get somebody to come and pump it out by the company that owns this building. And it's Monday, and I'm still waithing. My whole kitchen is underwater.

21 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look