Metro Plumb Reviews 

Metro Plumb were sent on behalf of my housing association, right from them phoning me up to arrange time, day etc to them coming out,all the employees were all very helpful, polite and very friendly. The first visit was the same day l rang 27th June because the employee was covering a big area my way so they arranged for him to come and have a look, he was so polite and very friendly,managed to do part of job but needed a longer ladder and two people. The next visit two employees came they rang first,arrived on time completed the job fast and efficiently, they also were very polite and again very friendly, so a pat on the back for the employees for their customer service,.Thank you

Metro Plumb came to replace a part of my sink that was broken. The plumber was very polite and professional and carried out the job surprisingly quickly. I could not have got a better plumber for the job if I tried. Thank you Metro Plumb!

One of their vans nearly ran me off the road, in front of a police car. If I hadn't taken avoiding action he would have smashed up the side of my car. If the state of their anger on the roads is anything to go by I would never employ these people.

I came across a very rude employee
She will shut the phone on you if you ask her questions she doesn’t want to answer,
Tell you stuff without proof and except you to believe it, but once you ask them questions back she shut you down,
Basically trying to rip off the uneducated
I spend a lot of time and interest, but was completely wasted because employee was unwilling to have patience

The friendly chap knocked on our door this morning, to explain the work they had arrived to do. He said it was to clean the back guttering. I said the front also. They were very efficient and soon had it completed. The chap knocked on my door again to let me know the job was done. I signed his phone (sort of). He was pleasant and smiley. A welcome start to the day and an efficient work carried out.

I had a shower fitted, was nice and quick took about an hour and half would highly recommend such a lovely guy! Thank you!

Had a water leak 18 liter/ hour while on vacation for 5 months.. devastation.. many Plumbers and Thames water could not stop needed a metering guru. Metro Plumb Canary wharf had the man stopped the leak overcame many problems and fitted two stock cocks. The man was brilliant. Never stopped solving all the problems ... SW139BY

Scheduled emergency plumber to arrive but no one turned up. Contacted support team who were nice on the phone but could not get through to the technician. They rescheduled the appointment for the next day (despite insurance company deeming it an emergency to be seen within 4 hours). Again, no one turned up. Recontacted support team who could not get through to the technician. Utterly useless. Avoid them. I’m writing a complaint to the insurance cover as it is not a service that is fit for purpose. They were arranged through Churchill and again I would never use Churchill again as they’re affiliated with these cowboys.

UPDATE:
The emergency plumber arrived 48 hours after, despite it being an emergency call. He came into the property for 4 minutes. Ran around and said that you need track and trace service which he would do privately. Left shortly afterwards.
Contacted home insurance about this and they asked me to do a Quick Look behind the toilet to see if there was any leaking pipe. There was. They were shocked a plumber didn’t even bother to look for this. Have had to request another emergency plumber which can only be sent by metroplumb. And again, they have not arrived. Truly unbelievable how bad this company is.

Had a fabulous experience with metro plumb north/lincoln we had a plumber turn up on multiple jobs think his name was pete fantastic service very knowledgeable resolved the very tricky job and helpful staff in general. But he went the extra mile ensuring we were happy with the services before leaving

Mike was excellent from start to finish. Kept me informed all of the time and workmanship was spot on. He couldn’t do enough for us in resolving our emergency swiftly. He was true to his word and will be definitely using again. Would highly recommend his services. It’s refreshing to find a tradesmen who was reliable, genuine and great at what he does.

I had a leaking T on my main water pipe. They sent someone out to replace the T and as my stopcock failed they added a stop valve. 30 minutes later the nuts along the pipe started leaking. I called the emergency line again and they said someone will be with me by 10pm. I received a call from an engineer around 7pm who basically used the F word every 30 secs and didn’t want to come out. I had to hang up and call the emergency line again and they told me it’s because his van brakes weren’t working and can’t drive an hour to my house ( why is he even on call then if he has dodgy brakes!!!). I was told engineers will arrive in the morning to fix the leaking nuts. I then get sent an update to say it will be in the evening. I called again and eventually got the same guys again. The lead engineer was rude and quite arrogant, the apprentice was actually respectful and apologised to me for his colleagues attitude. They then applied plumbersmate to the nuts and the lead engineer wanted to go right away and had to ask him to stay a few minutes to check for leaks. No leaks were apparent so they left. 30 mins later the leaks returned…. I’m going to book a REAL plumber to do the work in the next few days… stay clear of this company. I wish I never took out home emergency cover as it’s nothing but a bunch of extra stress with poor quality work and staff attitude.

Mike was courteous and very efficient throughout the job we had done which was fitting a new shower pump.
Would recommend anyone in the south Manchester and Cheshire areas to use them.

Metro Plumb (arranged via insurance policy) fitted our new immersion coil incorrectly and refused to come out to fix the issue. Insisted we raise a new claim with our insurers rather than simply come out to address their incomplete job.

I am of a vulnerable age and anxious by nature, so when my bath sprung a leak I was extremely worried. Two different plumbers came a long way to try sort it out, which was a very tricky indeed due to the fact the leak was hard to reach under my tiled-in bath with only a tiny hatch for access. It was Curt who cracked it in the end (fingers crossed). It helped that he is apparently very agile, and although I didn't note the second plumber's name (apologies) they were both equally pleasant to have in my tiny flat. Really nice guys, very good at their jobs, and they left the bathroom nice and tidy. Thank you both.

Engineer (Liam) kept me informed as to when he would be arriving and did so when expected. Found the issue quickly and fixed it straight away. Even put the vacuum round once he finished. Great to chat too and learn more about why the issue had occurred and gave tips on making radiators warmer. Super friendly and highly recommended.

Plumber Andy came at 11;00pm o n a Saturday night.initial contact was through insirers, which was ok-ish - but s as soon as the issue was passed on I got a quick call, and response time estimate. Andy came, was calming, and sorted the problem he’s a credit to metroplumb!

Plumber Harry responded to our leaking pipe after the plumber organised by our insurance company said they didn't have the tools to fix a burst pipe!

He 'phoned within a few minutes and provided helpful initial advice and offered options for call out at our convenience. I was immediately impressed by his reassuring response and he arrived earlier than the agreed time, took one look and got on with things, effecting a full repair in about 20 minutes.

Harry was helpful and professional throughout, wearing overshoes at all times in our house and leaving everything clean and tidy behind him. Could not be more grateful for a prompt and efficient service or recommend Harry more highly.

Mick replaced a faulty Salamander shower pump for us under warranty. He arrived exactly when he said, fully inspected the system, replaced the pump and checked correct function. All work was done very quick and efficient with no mess. Very satisfied. Thank you.

Zero stars unavailable unfortunately. This was the company used by my home care cover 24/7 Home Rescue. Guy came out looked at the leaking toilet and couldn’t be bothered to investigate the leak and said he’ll just change the majority of the parts as the insurance will cover it. Did this and the leak was still present. Left the cistern not fully secured to the wall. Avoid.

Had an emergency plumber appointment arranged through our platinum home insurance due to water leaking through our living room ceiling and soaked upstairs carpets.
Meant to be here midday today - told we would be notified when on route. Got to 11.45 and hadn’t heard anything so rang the direct number to check.
To be informed the plumber supposedly had a car problem this morning! And wouldn’t be attending. No communication! How would the office staff not be notified if a plumber was now not working for the day and not attending booked appointments under emergency situations!! Shocking service. Just an apology and option to rearrange for Monday. Two days time with water leaking through a ceiling! Insurance companies aren’t wanting to wait around to see the problem get worse and more expensive and ether are the policy holders. Wouldn’t recommend this company.