metropolis.io Reviews 

I would not even give one. This app is a scam.
Parked the Car in nyc with hotel arrangement for overnight. it is like 7:30 am in the morning. Went there five minutes before the pick up time. Did not know the checkout was thru the app. waiting to pick up my car and during wait the time turned to 7:31 and the app put in the whole new day to parking. Like right there, while waiting $65 dollars more. The attendant is clueless and he can not update the charge. He knows that i am there on time. Took me 5 calls and endless hrs to get my money back. Still could not and got reimbursed by AMEX. This app is a SCAM!

I spoke with representative Bella in the escalation department about some parking fees that were sent to me by error. She provided amazing customer service and knowledge about the process of using Metropolis. She answered all of my questions without any hesitation, extremely knowledgeable and respectful. She was able to resolved my issue with the parking fees and provided extra steps on how to avoid this issue in the future. She was amazing. Great job!

I parked at Church St in Tucson for a theater event in Feb 2026 - tried to pay via the machine, even used 2 diff cards. I gave up, had no idea if I paid multiple times or not at all. It was dark, rainy, unattended and I had a wheelchair companion. Heard, via mail, I owe almost $60 and sent to collections. Saying I got 2 notices, which I did not. Asked to see them and they don't have them

This service is a scam. Their system constantly over-charges for visits because their cameras don't pick up plates clearly. Even when validating with a store, etc, they will overcharge. Their app/website will be down for a day or two but you can bet your bottom dollar they will still over-charge you. This has happened multiple times and each time their "customer support" is completely unhelpful. You can tell they've been ordered not to allow refunds. You have to go back-and-forth for an hour just to get a refund. Then a week or two later, repeat the whole process. This business needs to be flagged as predatory and flat-out criminal.

I made a mistake and parked somewhere I should have not. Not only did manager Steve make things right for me, he took the time to explain what I should do when I visit, which honestly was clearly plastered everywhere. I love the customer service experience I had. They fixed my problem when clearly I was in the wrong.

I was charged for parking that I didn't do! I had used the website to pay for parking in Las Vegas with a rental car, and set the car to expire the day I return it. But after I returned it, I got a text later that day for another parking charge. Someone else had picked up the car, and was able to use my creidt card, phone number, and account just because they had the same license plate! That is terrifying security! It didn't ask then for any form of verification. Immediately requested a refund, deleted all my information, and disabled my account.

100 percent a scam! I put all my info into their website only for them to charge me $75 when it was supposed to be $20. Parking is simple, you pay then you park. This seamless auto pay BS is a total scam. Never park with them.

I am from Italy. We visited Miami downtown for few hours and decided to enter Metropolis parking.
On our way out, we tried to pay on the website but the only way to do so was with a text message. We gave our foreign number but never received the SMS. Also calling the customer service was impossible with a non-American number.
After getting stuck for half an hour at the exit, someone was finally able to get me in contact with the customer service, who told me they’re gonna send the bill.
We heard nothing until a month later, when we got a 100$ violation notification from the rental company. I consider this a lack of respect for people visiting the US and already bringing there the money from abroad. They could have just sent us the bill and that’s it.
Please don’t come to Metropolis Parking if you are a foreigner, they don’t deserve our money!

I was a patient at a large hospital and parked in the garage where I have parked many times before. I saw no signage indicating app was only option to pay.

Checked in to hospital but didn't know my plate to get parking validated.

When I left hospital through gate, I attempted to pay via credit card. Gate came up and i left.

4 weeks later I get a 36.50 bill for 1 hour of parking.

They keep charging (3x) my CC and then reversing it. I was forced to use chat to communicate with them to get the issue resolved. At the end, I asked for a copy of the chat....they told me it was not possible. For God's sake, they're a technology company.

STAY FAR AWAY FROM THEM!!

The instructions are essentially useless. This has the effect of wasting a lot of time trying to sort the steps to getting out of the parking facility, sorting out how to get validation from the business that supposedly gives credit, then metropolis charges me anyway because of time lapse or not grasping the arcane steps. This has the result of causing me to have extremely negative sense about metropolis, and to avoid the establishments associated with them.

You have motivated me to do whatever I can to avoid metropolis and the unfortunate establishments associated with them. Metropolis owners/administrators deserve significant pain for the irritation and ripoff they create.

Complete rip-off and overpriced. I wasn’t in a busy part of town and they charged me $40 for 2 hours of parking because they conveniently only offer a 12 hour parking option. Scammers.

I decided to leave a review, I parked at a Metropolis parking garage last month March. When I first encountered an issue, I sought help online, "I need help, I have metropolis open in safari webpage on my phone and it says my vehicle is still there I left at 6pm after spending 1.5 hours there, and it's 11pm as I type this."

It's important to note that this parking garage allows 3 hours for free parking and then charges after. I then wrote this, "the metropolis app says my vehicle is still there when I am home several cities away someone help me it's trying to charge me more."

I had gotten charged $9.99 two times and the app was in the process of charging me again once it sees my vehicle is no longer in the garage. Please note that their app opens on my safari page, on my phone, was still showing a live count that my vehicle was apparently there. You can watch in real time, the timer they have which counts the time once you arrive in the garage and scan their QR code and enter your information.

That evening, I had to cancel my credit card for fraud by Metropolis, re-order a new card to be shipped. Update all my auto-pay accounts that were connected to that credit card. Drove to a grocery store to get a receipt with a date & time stamp showing I was indeed several cities away with my vehicle which should not be logged in their app as "still in the garage", I usually get to bed by 9:30pm and I was managing all this at midnight because I didn't want to sleep with this nightmare situation occurring. I didn't know if Metropolis was one of those scam QR codes and I fell victim.

I used their parking for the 1st time this weekend. First lot was fine. Second lot was not. I pulled into a lot, scanned a qr code and, upon selecting my plate number, the time was automatically set to 5 hours with a $36.75 charge. No ability to change the time. Customer service chat claims I pre-selected 5 hours and thus aren't eligible for a refund. Straight up theft.

I have a monthly rental space and an account for both of my cars. I have had multiple charges to my CC on File for other peoples cars in another state. Customer service experience was HORIFFIC and it may be AI cool, BUT this type of ISSUE should never be treated lightly.
Whether it is Fraud or Bad AI business models, they should NOT be happening like this has on my account

Purchased a parking pass for a Miami Heat game through ParkWhiz which said my license plate was my parking pass. The pass had a QR code on it. Weeks later, I get a bill for $65… $9 for parking and the rest in fees. I called and got a foreign agent who told me to click on the text they just sent me to send proof that I purchased a pass because they can’t access 3rd party parking purchases (for their own lot!). I told them I was not texting them and they said email. I refused both and told them I don’t know if they are a scam. I asked for a physical address to send a picture of the purchased ticket. They said they don’t have one! I asked for a person in the United States. It took 15 mins to get a rep in the US. I asked for a physical address because I don’t trust this whole process. She put me on hold for 5 mins and came back and said they don’t have one and she didn’t have access to 3rd party purchases to confirm mine. She offered to waive the charges since this was my first “offense”. She told me to find an attendant and make them scan the QR code next time. There was no attendant. Total scam! They have numerous lawsuits against them!

WOULD’T RECOMMEND, horrible company employees,manager’s and supervisors are EXTREMELY RUDE to customers and talk to people like they are uneducated when the company doesn’t do a good job at HELPING customers get in and out.Preferably the HARRISBURG PARK UP SP PLUS office in downtown area. WAY TOO EXPENSIVE FOR PARKING WOULDN’T RECOMMEND!

Metropolis Parking: WARNING – DO NOT ENTER. These parking facilities (at malls, etc.) are extortion scams. Let’s start with a Google search of Metropolis Parking reviews: “Overcharging/Hidden Fees, Phantom Billing, Difficult Disputing, Equipment Errors”. Based on my personal experience I would add the following descriptions: Entrapment, false imprisonment, extortion of personal information, fraudulent and unauthorized charging of credit card, and attempted cell phone hacking. This is what happened to me: I was traveling and pulled off the freeway for some rest. Saw a shopping mall off the exit. There was a parking garage with a “Parking” sign, and no other signs. Pulled into the parking entrance to find a dark, long, pathway that was blocked on both sides (so you could not exit or divert). At the end of the path there was a gate and sign that said All Payments Must be made by cell phone. Heck, I do not use my cell phone for any financial transactions, especially at an unknown location. I started backing up to get out, but other cars came from behind me and started honking. So I was trapped. I drove ahead to the gate and waited. The gate opened, I parked and went into the mall, searching for payment information or assistance. I saw a sign for “how to pay”. This is what Metropolis wanted: Scan a QR code, download an app, sign up and create a password, enter your name, address, phone, email, and car license plate number!!! HE!! NO. There was a customer service number and I called. I was told this is the only method of payment, otherwise I couldn’t leave the mall! I talked to two other people. Finally, one of them said they would send me a link so I can pay online with a credit card, BUT as long as I promise to pay within 24 hours (otherwise, blah, blah, blah – I was too angry to remember or care at that point). So I drove out of the parking lot to an exit gate, which would not open. Cars piled up behind me. There was a different customer service phone number posted, so I called. I was finally able to exit the parking structure, but with the threat of paying within 24 hours, or else … (they had camera images of my car and license plate). So, I received the payment link on my phone and paid with credit card. A few minutes later I get an email from my bank saying there is ANOTHER charge of $9.99 from Metropolis. I called again and I was told that this was a fee to verify my identity !!! STAY AWAY FROM Metropolis Parking.

Horrible! Visited Kings Plaza in Brooklyn today, oh my, only if I would knew this scamming company took off parking on Plaza. Never ever again! I would rather circle for even another hour and would find a spot around but not with this scamming company. They charged me for time accordingly - $5.00 + another $9.99 & $ 1. When I asked why, they told me this is standard banking authorization used to confirm that your payment method is active when you enter a Metropolis location. Pre- authorize fees. But I never approve it at first. And they told me now I have to wait 1 - 8 business days to get MY money back. So, they charged me without my permission = steal my money and put me in waiting line. Try to imagine how many ppl going through it every day, $10.99 × 1000ppl = $10.990 they easily may make a day, wow, what a scam!

On March 28, we paid online for parking during a concert in New Orleans. When the concert was over, it was around 11 PM. We tried to exit the parking garage, but the gate would not raise and let us out. Luckily, we had our phones and called the number listed at the gate. The operator asked for proof that we had paid and our plate number. She raised the gate for us about 20 minutes later. If there had been a medical emergency, no one could have gotten into or out of the garage. I received a text message the next morning that included a bill for parking.