Plumbing & Gas Pty Ltd Reviews 625

I requested a quote for replacing two leaking outdoor taps (with a non-refundable call out fee of $141.90) and was quoted $1,839 for the job - that’s nearly $900 per tap. This included a vague compliance fee and 'standard testing', with no indication of any major complications.

I sought a second opinion and received a quote for $220 total from a licensed plumber for the same job. A difference this large feels exploitative.

I do not recommend this company based on my experience. Be sure to get multiple quotes, this one came across as an outright rip-off.

BEWARE
Metropolitan/Cyber Plumbing charged my elderly father, who suffers from dementia, over $6,000 for basic work that was later re-quoted at just $280. The labour alone was billed at $4,600 for less than a day’s work.

They then quoted him $36,000 for additional repairs that were unnecessary. A second opinion quoted the same job (if needed) at $12,000 — and in the end, it was resolved for just $200.

When we raised a formal complaint, we were offered only a $250 rebate.

Do your research. This company has numerous complaints against them and a pattern of questionable practices — especially when dealing with vulnerable people.

Installed a hot water system, which broke down 4 weeks later. I had to get another service technician to fix. Also grossly overcharged. Never again, beware!!!

Absolutely do not use these people, they are scammers. They ripped my mum off on a job (at least double the price, over $2,000) and quoted her $5,000 to replace a stove, after disconnecting her old one and telling her it was faulty (new stove). I just paid it and put it down to a lesson learned for my mum.
Then, SIX MONTHS LATER, they invoiced me another invoice for a "callout fee" of $141.
Absolute rip off merchants of the highest order, use at your own risk.

I called Metropolitan Plumbing to check our hot water system, and they told me the entire system was beyond repair, estimating a $10k-$15k fix. They insisted they were experts and knew exactly what was wrong. However, after they left, we checked the unit ourselves and, to our surprise, had hot water! The whole experience was a waste of time and money. I regret paying the $140 call-out fee and wish I had read the reviews beforehand.

I should have googled them before I wasted my time to get them in for a quote. Evidently, they were under investigation on current affair a couple of years back for ripping off customers. The guy who came to quote was nice enough but using the company's quoting system quoted $2500 to fix a small leak in a plastic pipe in the roof, which would take me 5 minutes to fix with the right tools. I had a similar leak repaired in the same pipe by another company previously and they charged $125. Waste of time.

Rip off business, 5 star all paid fake reviews, check out advertiser newspaper march 2025 and consumer business services that accc referred me to in adelaide. Cbs has a warning about them!! Charged 10x cost and didn't do the job -still had thick cobwebs after cleaning and service, sump full of dirt in evap cooler and fans still caked in dirt. Did not fix my air conditioner after they told me they did!! I will take them to court just because I can and feel that they take advantage of people that can't afford to lawyer up!

Paid $141 call out fee at 3am. 7 hours later technician arrived and from his van ( did not come into the house) quoted $1149 for one hours investigation. Total rip off of people in emergency situations. DO NOT PAY THEM.

We had a broken aircon called them to have a look at what’s wrong. The guy said he couldn’t find specifically what was wrong and the whole ducted aircon was stuffed and will need fixing he quoted us $31,089.
Had my dad come up a week later and had a look found it was a $30 capacitor that had blown.
If we had listened to them we would’ve paid $31,000+ more.. that wasn’t even needed.

He also left all the screws un done and had bended/levered the metal up to access the ducted aircon system with his screwdriver

Please don’t use this company!

Paid the call out fee and the plumber that came out quoted me $1900 to do a 1 hour job. Ended up get a local plumber who charge $500 total and said the job was just under $100 in materials. So including the call out fee metropolitan plumbing wanted $2050 for 1 hours work on the job. Please avoid these scabs

Don't get caught as I did...signed up after a sales pitch including "black mould" for a $2,400 quote to "service" our AC Unit with 2 heads... Guy turns up late with a spray bottle and domestic water spray unit, takes 7 hours faffing around to complete a 2 hour clean which included using our hose to clean the outside unit (never taken apart) because the water pressure was better. Spent more time on the phone and videoing the quick clean to show some dirt being removed. Then had the audacity to give a $5400 quote to replace a noisy fan that the "salesman" had advised would be fixed by cleaning.
Finally used stand over tactics to ensure payment before leaving which included a $59 fee for "compliance" for an AC clean???.
These guys prey on people who expect Companies to be honest and competent, Plumbing & Gas or Metropolitan or Mr Emergency are neither...I got caught, make sure you don't.

1 star.. because, at least he turned up..after they cancelled on the first day with no message other than Sorry, technician is running late.
I paid $141 for a fellow to come out and tell me the service quote of $1200! (NOT the fixit quote! Just for another guy to come out and clean/service and let me know price of parts to maybe fix)
He pressed the remote for split system, said it's working. I pointed out there was no air coming out and a clicking sound. He went outside, came back and said (which was why i called them), the fan's stopped.again!
Didn't even pull the filter out.
$141 to tell me my air con has a problem. Duh!

Do not use this company. Wanted to charge me $2,400 to service and clean my ducted cooling and heating. I found out the next day a service takes maximum 1 hour. How can you actually charge that? I usually don't like to write negative reviews but I believe they are trying to rip people off.

Guys be careful from these guys, they are very dodgy and try to rip customers off. I got my leaking pipe repaired for $600. These guys have charged me $140 call out and then without actually checking the issues tried to charge $4k additional. They also have very bad reviews on redit and have been on Current Affair as dodgy plumbers.

Plumber turned up on time, and seconds before he arrived for some reason I checked out the reviews for this company - not good at all. Our ICE Inverter is only 2 yrs old and it was showing that we needed a service so I got these guys in. He checked out the unit, literally took 2 minutes and somehow came up with a quote of over $2,000 - what a joke, I just laughed and quickly showed him the front door. Got a quote from the company that installed the unit and they said they would do the Cooling and Heating service for $350. It pays to shop around. Don't get sucked in by this company, they couldn't even justify the quote they gave me, but did stipulate that the service on the heating system was not included (ha)

DO NOT GET SCAMMED BY THIS RORT. Completely dissatisfied with this company. Charged a call out fee of $141.90 on the phone. When I asked prices for fixing air con was told that will be discussed when technician comes out. Person looked up at the outside unit from the ground to the 1st floor where unit is and then proceeded to tell us it will cost over $1100 to proceeded any further. No ladder involved to take a closer look. Completely scammed in my own home. Not what was advertised and takes $141.90 for doing nothing.

Completely dissatisfied with this company. Not an only not within the time frame but kept us waiting for 5 and a half hours til 9.30 at night. Complete waste of time and money. Charged a call out fee of $141.90 and didn’t even send a specialised person for the job and the proceeded to quote us $2049 for a complete rejuvenation of the air con unit which is fine just needed a re-gas. Completely scammed and despite 3 attempts to retrieve our call out fee it was refused. Not what was advertised and do not value customer service at all

Complete scammers. Steer clear of them at all costs!

PLEASE DO NOT USE THIS COMPANY!!!
THEY ARE SCAMMERS AND WILL TAKE ADVANTAGE OF ANY TRUSTING OR VULNERABLE PEOPLE.

My central air-conditioning stopped working so I called them up. One guy shows up has a quick look and assures me that he had seen this issue before and that a $2249 'rejuvenation' would fix the problem. I questioned this and he reiterated "I wouldn't bulls#!t ya, if I didn't think it'd fix it I wouldn't recommend it". I stupidly paid this trusting that a business I'd called for help wouldn't scam me. He left and another man came out. He spent 2 hours cleaning the aircon unit, looking around and taking photos of anything he could charge me for. He then said it was broken, needed new parts and this would cost $10,000 but he recommended and pushed that I pay $20,000 to replace the unit. Realising I'd already been scammed I did not pay this. So I basically paid $2249 for nothing. I have tried speaking with customer service but they aways say no one is available. I have contacted them via email and they say that this is the regular price for that service.

I have since had a decent electrician come out and fix the problem without needing any new parts for only $220.

Scam company that takes your money and attempts to quote you $2000 for cleaning your aircon filters, a 5 min job. They never fix the problem and do not quote on parts. The callout fee is literally the business model, they collect $142 every time for doing nothing.