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Metro Prepaid Reviews 

2,236
•
TrustScore 4.5 out of 5

4.7

Electrical equipment supplier
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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently highlight the exceptional support, noting that representatives are extremely polite, knowledgeable, patient, and quick to resolve registration or meter issues. People deeply appreciate the prompt communication channels, including efficient phone assistance and fast WhatsApp replies that consistently make getting help completely stress-free. However, some reviewers were not happy with payment processes, mentioning unexpected service fees, high tariffs, and top-up amounts being reduced significantly. A few other people also felt that certain customer service interactions were unhelpful when dealing with rejected tokens or missing electricity credit.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful staff members who provide... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt assistance and fast... See more

Payment

Consumers find payment to be frustrating, reporting that funds are taken without electricity credit being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Daniel at Metro Prepaid today to sort out my meter tariff. He was extremely helpful, clear, and patient. He explained their blended rate system simply, answered all my questions, and made... See more

Company replied

Rated 5 out of 5 stars

I am new to Metro Prepaid and have been impressed with their response time in replying to my meter registrations, plus queries via email. Today, I needed to speak to someone to explain in more deta... See more

Company replied

Rated 5 out of 5 stars

I rang directly through to the company on Tuesday, 15th October, after registering a prepaid meter. My tenant tried to credit meter after topping up twice. After the issue was reported to me, I rang... See more

Company replied

Rated 5 out of 5 stars

Daniel did a great job! He was very helpful, friendly, and made everything easy to understand. The whole experience was smooth and stress-free. Thank you, Daniel, for your excellent service. Highly re... See more

Company replied

Company details

  1. Electrical equipment supplier
  2. also in
  3. Electrician
  4. Property Administrator

Written by the company

Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,236)

323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service Agent Zainu

Excellent service, management and attention from agent Zainu via WhatsApp, Thank.

9 April 2026
Unprompted review
Metro Prepaid logo

Reply from Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Rated 5 out of 5 stars

Justin

Justin, was so very helpful.

He appreciated my geographical position &overcame my issue.

He was patient and awaited my gathering of the necessary data, then provided ne with everything I needed, thank you.

Kind regards Gary Abela

6 April 2026
Unprompted review
Metro Prepaid logo

Reply from Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Rated 5 out of 5 stars

Very satisfied with the service provided.

I was dealt with by Matthew in a very efficient and informative way.
He responded to my emails instantly.
My problem was sorted quickly, even though it was the Easter holiday weekend.
Very satisfied with the service.

5 April 2026
Unprompted review
Metro Prepaid logo

Reply from Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Rated 5 out of 5 stars

Yonella was kind & help full agent at…

Yonella was kind & help full agent at the customer service she guided me step to step to deal with the problem getting my electricity. Thumb up 👍 very professional

1 April 2026
Unprompted review
Metro Prepaid logo

Reply from Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Rated 1 out of 5 stars

AVOID METROPREPAID, SCAMMERS

AVOID METROPREPAID. If they messed up your meter, don’t argue—escalate. Demand a refund, wait for the "No," then go straight to your bank for a dispute.

Pro Tip: File a complaint with the Financial Ombudsman (FOS). It’s free for you, but costs them £750 every time regardless of the result. With more people doing this bank will stop doing business with them.

29 March 2026
Unprompted review
Rated 2 out of 5 stars

Debit card form never works and they…

Debit card form never works and they removed PayPal as a payment option. It's been 3 months since I tried to top up with debit card with no luck. Different cards, different browsers.... and I ain't using their premium rate phone number. Why do they have to make it so difficult??? 😔

25 March 2026
Unprompted review
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Reply from Metro Prepaid

Good morning, Thanks for your feedback. We are sorry to hear you are experiencing trouble purchasing top up tokens via our website. Our pay by phone option is free to use from a landline or mobile phone.

Rated 5 out of 5 stars

First time installing a metro meter

First time installing a metro meter. Justin was on other end of phone and helped all the way perfectly when a problem happened

24 March 2026
Unprompted review
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Reply from Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Rated 5 out of 5 stars

A bit of a game the first time I tried…

A bit of a game the first time I tried to top up but with the very helpful staff on the phone managed to get it sorted in the end!?

24 March 2026
Unprompted review
Metro Prepaid logo

Reply from Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Rated 5 out of 5 stars

Quick, Efficient & Professional

Quick, efficient, professional. Dan showed great knowledge about the service and products and answered all questions quickly with clarity and confidence. Follow up email confirming solutions to my queries/questions was also sent. Excellent service. very pleased

23 March 2026
Unprompted review
Metro Prepaid logo

Reply from Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Rated 5 out of 5 stars

Matthew really helped me! Thank you x

Matthew really helped me with my first payment on my new meter. I am not particularly tech savvy and it kept coming up with error messages. Matthew asked me to video what I was doing and send it via WhatsApp. He sent me codes to put in and it worked! I was worried that I would be without electricity over the weekend but he talked me through it. I honestly cannot praise him enough. Thank you!!!

20 March 2026
Unprompted review
Metro Prepaid logo

Reply from Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

Rated 5 out of 5 stars

Lerato the customer service staff was…

Lerato the customer service staff was very helpful, the information I received was quite helpful.

19 March 2026
Unprompted review
Metro Prepaid logo

Reply from Metro Prepaid

Thanks for your positive review. Metro Prepaid works 24/7 to serve you.

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