Met Serve Ltd Reviews 1,899

Water was seeping through my kitchen floors. Steve quickly identified that the kitchen pipe was leaking and about to burst, so he swapped it out for a new pipe. Great service and communication to explain what the problem was.

Billy came to repair a leak in the WC cistern pipe. Seamless service, he got on with it, replaced what was needed and all explained to me. So efficient and polite, absolutely great service!!

A professional service from start to finish.
Fully explained what they thougth the problem was, then went about sorting it.
Works were left clean and tidy

Last week I had 2 leaks from the toilet plumbing, one minor which I cleaned up easily and one major. The odd thing is that both leaks stopped themselves, so weren't obviously leaks from pipes etc. After the second leak I isolated the water supply to the toilet and called out Dyno (Metserve) through my British Gas Homecare service. The first available appointment was for a few days later.

On the agreed date, I received a phone call from their engineer, Ethan, telling me he was on his way. When he arrived, I explained what had happened and he examined the cistern and carried out a few checks. I appears that the overflow pipe was set above the lowest point of the cistern body, so if the valve admitting water stuck open, the excess water would spill out of the cistern rather than go through the overflow pipe.

Ethan replaced the inner workings of the cistern and fitted a different overflow system (lower than the lowest part of the cistern body). He offered me a choice of handle or push button operation for the flush, reassembled the cistern and reinstalled it, then cleaned up thoroughly after he had tested the system to make sure it was working properly.

I was very happy with the way he explained what he found and what he was doing and his professionalism throughout. He is a credit to his organisation.

Did the job efficiently, great result.

Jason Taylor was very friendly and knew where the problem was . They’re very knowledgeable, fixed the issue And cleaned up afterwards.

Many thanks to HASAN DINC of Metserve (via British Gas Homecare).
Being a customer of British Gas with plumbing issues they quickly sent out a MetServe plumber. Hasan arrived very promptly, telephoning first. He quickly identified a pipe issue in loft and repaired it within minutes. More importantly, he also identified another unknown issue with storage tank in hallway and arranged a replacement which he later supplied and fixed.
My wife and I cannot thank Hasan enough. Proactive, professional and expremely polite he is a credit to Metserve Ltd. I suggest Hasan has an immediate salary increase of 500% backdated at least five years. He deserves it.
Thank you again Metserve.

Arrived on time, got on with the job, no fuss and completed 👍

Cameron was both friendly professional, and explained what he was doing. Great service.

Jason Taylor (from Metservr Dyno) fixed my house plumbing issues. He is an absolute champion and a very soft spoken person. Jay knew the solution to the problem and was able to sort it in no time. Thank you for the great service. I would advise the plumber to be more careful and do the job with 100% accuracy.

Great job by Craig Barker.

Craig replaced the sink taps but also ensured that new pipe connections were installed with stop valves. Clearly he was very skilled and did the job professionally and left the place tidy. Very impressed

Had a leak in our kitchen,Nick Howard came out to fix it and what a great job he did,it was a very awkward repair but he did the repair without any problems,also Nick is a very nice person,thank you.

The plumber messaged to say he would be arriving shortly Carl Whittington arrived , he put shoe covers on before entering my house
Carl completed the repairs to the toilet cistern, he left the area clean and tidy he checked the toilet was working several times , before advising that the job was completed correctly
Nice friendly person thank you very much

Carl Whittingham came out to fix a concealed toilet that wouldn't flush. Problem was resolved very quikcly and he was kind enough to address a separate issue with another toilet. Very happy with the service overall.

The engineer Craig Barker was prompt courteous and knowledgable. He communicated his findings and sorted the issue for us.

He was helpful and perlight he dune what he came to do

Excellent service! The engineer (Craig Barker) was very professional, knowledgeable, and fixed our valve quickly. Highly recommend! 😊

Very impressed with the service I received from my original phone call to advise of my issue , until the engineer left my property.

Chris Whittington was friendly and professional, explaining the work he was going to undertake and doing it to a very quick and high standard. He also left the space spotless.