Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more
Company replied
I recently had Craig Barker come in to correct some subpar plumbing work that had been done previously, and I couldn’t be more pleased with the service. He was quick to respond, identified the iss... See more
Company replied
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more
Company replied
Company details
- Plumber
- Gas installation service
- Central Heating Service
- Hot water system supplier
- Radiator repair service
- Water Pump Supplier
Written by the company
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Contact info
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, United Kingdom
- 01737833888
- office@metserveltd.com
- metserveltd.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Job no 5792126
Thanks Simon for fixing our leaking pipes so quickly and for being so incredibly clean and tidy in our home.
2 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Nem. Thank you so much for your custom and kind feedback. We're delighted to have been there for you when you needed us, and that the leaking pipes in your Salisbury home are now fixed.
Best wishes,
Met Serve Ltd
Excellent service. Highly recommended.
Aaron Fletcher from Metserve has done work in my property twice in recent weeks and I have no hesitation in recommending this company. The work was done quickly and efficiently, and most importantly it solved the problem. On both occasions I also learned useful information which will help in the future.
25 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Christian. We are delighted that you have used our services more than once, and on both occasions recently, Aaron has delivered exactly how we hope for. It is great to read that your waste pipework and tap issues, in your Brixton home, are all sorted.
Best wishes,
Met Serve Ltd
Great engineer Ben P (22E) knew what he…
Great engineer Ben P (22E) knew what he was doing polite quick thorough and left an immaculate job … 100 percent confidence in this chap … Thanks
28 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Chris. We are thrilled to read it. Thank you so much for your custom and fantastic feedback.
Best wishes,
Met Serve Ltd
Craig barker arrived on time
Craig barker arrived on time, friendly, explained the issues clearly and fixed the leak efficiently.
Work quality is excellent
28 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mr Araaf. Thank you for your kind words. It is great to read you are so pleased with the service provided by Craig, and that he was able to repair the toilet in your Raynes Park home so efficiently.
Best wishes,
Met Serve Ltd
I recommend Mr Arron Fletcher not only…
I recommend Mr Arron Fletcher not only technically skilled but also highly professional. He is punctual, communicates clearly with clients, and goes above and beyond to ensure customer satisfaction. he handled a complex leak in my kitchen and bathroom with minimal disruption and safely completed the work without cutting corners.
S Arya
27 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Saeed. We appreciate you taking the time to share your feedback on Aaron's visit to your Streatham home, where he repaired the taps and leak. It's wonderful to hear that Aaron was courteous, professional, and completed the job efficiently to your satisfaction. Thank you again for your kind words.
Best wishes,
Met Serve Ltd
Highly recommend Jason Taylor – Top-tier service!
I recently had Jason Taylor from Dyno-Rod out to handle a job, and I couldn't be more impressed. From the moment he arrived, it was clear he is a true professional. He was incredibly informative, taking the time to explain exactly what the issue was and how he intended to fix it.
Jason was exceptionally thorough, ensuring the job was done right the first time rather than just applying a quick fix. It’s rare to find an engineer who balances efficiency with such a helpful, customer-first attitude. If you’re looking for someone reliable and skilled, I highly recommend asking for Jason.
27 February 2026
Unprompted review
Reply from Met Serve Ltd
Hi Harj. We're thrilled to hear about your positive experience! We're delighted you're satisfied and hope to assist you again in the future. Thank you for choosing us.
Best wishes,
Met Serve Ltd
Plumber to fix leak on toilet
The guy that came Jason Taylor was on time and really polite and helpful. Fixed the problem with no issues and advised if we had any problem at all to let him know. Really great service with a phone call to say he was on his way. Really impressed that Jason covered his shoes before coming in the house, I have brand new carpets and was very grateful for his consideration. So many tradesman don’t think about things like that. Really nice guy.
27 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mrs Phipps. Thank you so much for your kind words and custom. We are so pleased that everything went as well as we expect when Jason visited you today to resolve your plumbing emergency.
Should you need our services again, we would be proud to assist.
Best wishes,
Met Serve Ltd
Mr Wren did an amazing job
Mr Wren did an amazing job of fixing my leaking toilet. He was polite and helpful throughout.
26 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Margaret. We are delighted to read that you are so pleased with Rikaine and his efforts to resolve the plumbing emergency in your London home.
Best wishes,
Met Serve Ltd
Frank Matthews came out as we were…
Frank Matthews came out as we were without any hot water. Quickly realised it was an airlock and found the solution. Great customer service from frank. Cheers
25 February 2026
Unprompted review
Reply from Met Serve Ltd
Hi TE. We're thrilled to hear about your positive experience! We're delighted you're satisfied and hope to assist you again in the future. Thank you for choosing us.
Best wishes,
Met Serve Ltd
Aaron the plumber who attended on…
Aaron the plumber who attended on behalf of METSERVE DYNO was excellent and identified the issue immediately☺️
25 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Quietstorm62, thank you so much for using our services and taking the time to post your feedback. We are very proud of your comments and will be proud to attend your home again should the need arise in the future.
Best wishes,
Met Serve Ltd
Great service from Dyno
We have used Dyno in the past and needed to call them again, the engineer Simon Frampton called on us and wasted no time in making a repair to a leaking tap and checking on some other plumbing issues. We have seen Simon here in the past he’s a complete expert and explains in a friendly and reassuring manner what needs doing and why.
A highly recommended engineer, thank you for all your help.
24 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mrs H. What a superb review to receive. Thank you so much for taking the time to post it. We also greatly appreciate your continued and loyal custom. Thank you!
Best wishes,
Met Serve Ltd
Reply from Met Serve Ltd
Hello Robert. Thank you so much for your kind words. We are very proud of the standards our team reach and the effort we make to offer the best service possible. It is great to read you're so pleased with Simon's efforts when installing a new radiator in your Salisbury home.
Best wishes,
Met Serve Ltd
Billy was amazing
Billy was amazing. What a great engineer. Thank you so much for your expert help
24 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Noel. You are very welcome. Thank you for using our services.
Best wishes,
Met Serve Ltd
Billy was 15mins to get to my home,he…
Billy was 15mins to get to my home,he fix the loo with a new bit . valve and was very helpful.
23 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mark. It is great to read that Billy was able to get to your home and resolve your plumbing emergency so quickly. Thank you for your feedback and custom.
Best wishes,
Met Serve Ltd
Reply from Met Serve Ltd
Thank you, John, for your custom and glowing feedback.
Best wishes,
Met Serve Ltd
Billy came today brilliant service knew…
Billy came today brilliant service knew exactly what was wrong i can't thank him enough excellent
23 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Julie, we are thrilled by your comments and that we were there for you when you had a plumbing emergency in your Littlehampton home. Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Amazing experience!
Frank Matthews from Dynorod was amazing!!! I had a leak underneath my sink and Frank diagnosed and fixed the fault very quickly. He is a fantastic plumber and gave me some good advice. I cannot recommend him enough.
Thanks again!
22 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Anna. We appreciate having a plumbing emergency on a Sunday can be very frustrating, but we are delighted that we (and Frank) were there for you when you needed us and able to get to your Streatham home promptly and fix the waste pipework.
Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Hot water tank leak
I recently had a leak from my hot water tank in the bathroom cupboard. Once reported, i was kept updated around estimated time of arrival.
Frank M arrived on time, was friendly and approachable, and was mindful of my home ( placing feet coverings over his shoes).
Frank's many years of experience meant that he immediately diagnosed the issue and fixed the problem straight away. He was knowledgeable and explained everything to me throughout the visit.
Really appreciated the service I received. Thank you, Frank.
13 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Elle. We are very proud of your comments, thank you for taking the time to post them. It is fantastic to read that Frank not only fixed your hot water cylinder and resolved the plumbing emergency in your London home, but he did so in a manner that made you so happy with the service.
Best wishes,
Met Serve Ltd
Would recommend
The engineer Stefan was on time, efficient and very helpful. Thank you.
19 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Sue. We are so pleased with your comments and that you are so happy with Stefan and his workmanship when working in your London home. Thank you!
Best wishes,
Met Serve Ltd
Leaking towel rail
Simon Frampton did an amazing job fixing our leaking bathroom towel rail.. He knew exactly what was wrong and kept such a wide range of spares in his van that he was able to fix it straight away without any issues.. He has experience and knowledge which is priceless these days
18 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello David. What a fantastic review. Thank you! it is very pleasing to read Simon was able to repair the towel rail on the first visit, making it a very efficient process for you with minimal disruption.
Best wishes,
Met Serve Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.