Meubles et Design Reviews 377

TrustScore 3.5 out of 5

3.5

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Company details

  1. Home Furniture Shop

Written by the company

Meubles & Design s'engage à proposer de meubles sélectionnés avec soin, de qualité et aux prix les plus justes. À très vite sur Meubles & Design


Contact info

3.5

Average

TrustScore 3.5 out of 5

377 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Definitely not fraudulent, but yes long delivery times........

Absolutely incorrect to say this company is fraudulent, I think that's very unfair! What is fair to say is that they are an 'outlet' store which means you are getting expensive design originals at half the cost, so they are not sitting on stock, you buy they item on line and then they go get it from the company. We ordered a beautiful Hanging Chair by HK Design, it was half the price listed anywhere else, we ordered it on the 16 July, the delivery date given around 17 August, it arrived on 24 August, delivered by GEODIS (a very reliable, highly reputable logistic company). As I was getting a little concerned about delivery, I did contact the company twice to ascertain where the chair was, the customer services representative was fantastic, very friendly & efficient, he informed me there had been a delay (I did mistakenly mis-read that it was coming from Hong Kong, hence the delay, but it was in fact HK Design, the Danish brand). He assured me it would be delivery the following week as it had arrived in the warehouse, and it did.

I would definitely use this company again, they have some very beautiful pieces at half the original prices, for me that's a great thing, they are definitely not 'fraudulent,' but do check on delivery times prior to ordering that would be my advice.

En résumé, entreprise réputée, fortement recommandé, service à la clientèle de première classe, rappelez-vous de longs délais de livraison peuvent être impliqués si vos impatients ne passent pas une commande, je vais certainement magasiner avec eux.

26 August 2018
Unprompted review
Rated 1 out of 5 stars

Be careful / close to fraudulent

Be careful - this company has extremely poor customer service. They sent us our order with a 3 months delay even though we had cancelled it after it was already 2 months delayed. We have then tried to return the products for over 3 months but they refuse to respond and get them picked up even though that is their obligation as per terms and conditions. Don’t order from them and don’t trust their delivery conditions.

11 August 2018
Unprompted review
Meubles et Design logo

Reply from Meubles et Design

Hello,

We are very sorry about your experience on our website.
Our delivery time and conditions are our every day attention.

We also accept return

Have a great day
Dimitry

Rated 1 out of 5 stars

Plus de tete de buffle

Plus de tete de buffle
Boff

31 March 2018
Unprompted review
Meubles et Design logo

Reply from Meubles et Design

Bonjour,

En effet, les têtes de buffle sont victime de leur succès. Nous travaillons sur le réassortiment de ce produit.
Nous vous contacterons dans les plus brefs délais pour vous donner une date d'arrivage. Vraiment désolé!

Rated 1 out of 5 stars

hello

hello , i placed my order two weeks ago and I have no update , i have sent you a mail re - where is my order and still noting . Please help me out.

4 March 2018
Unprompted review
Meubles et Design logo

Reply from Meubles et Design

Hello, thanks for reaching us out.
We are going to look at your order.
My colleague Kevin will call you today to inform you more about the shipping and delivery time.

Sorry for the delay
Thank you for your patience

Kind regards,
Dimitry

Rated 2 out of 5 stars

Non-existent customer service.

I have been trying to call Meubles&Design for weeks. Every time I call, I get the answering machine telling me to leave a message. They could at least call me back. I will not be ordering from Meubles & Design. If they can't even be bothered to pick up the phone now, I shudder to think of their responsiveness in face of any issue with my order.

10 January 2017
Unprompted review
Rated 5 out of 5 stars

aucun problème

livraison annoncée sous 15 j.et effectuée en 4 jours
produits impeccables correspondants exactement à la description du catalogue
A conseiller sans aucune restriction

13 January 2015
Unprompted review
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