MEXC 

It simply doesn't worth.

On 9 September 2026 MEXC emailed that my account triggered Risk Control Clause 5.2 and that my trading fee would be raised immediately and revert after 30 days. I placed no spot or futures trades in that month. On 9 October 2026, the day it was due to end, I received the same “Trading Fee Adjusted” email and another 30-day increase. Support tickets #20260926000042, #20260926000044 and #20260926000048 were not lifted, and support would not say what activity was reviewed.

Ticket No. M20260908190189
have been waiting for months for the issue to be resolved after i provided all the info and then i am checking on the ticket now and it says resolved without so much as a notification to me
what the hell?

i won't reach out to your useless support
you have my info, reach out if you have a solution

They list obvious scam coins just for listing fees .. they don't care about customer funds .. be careful with unknown coins

Why can I no longer log in to my account?

After opening the account, I came here to check them out, the reviews on them.
I did not deposit money, nor did I do any trading. I want simply to cancel the account, and they are giving me a hard time.
I am glad I came here before doing any trading.

I have tried 4 times to be a client of this exchange. I am just a normal guy and have similar accounts in the major exchanges, such as binance, bybit etc. For some strange reason, when I sign up for MEXC they flag my account as "risk" and do not give access to the most useful products in the platform. I have already waited a month to ask a review and again they flagged the same thing. I have a proper KYC, proper income, no reason whatsoever to be flagged as I have not been flagged in such manner in any other exchange. THEIR POLICIES ARE OBSCURE AND THEREFORE THE PLATFORM LACKS TRANSPARENCE ABOUT CUSTOMER SERVICE. THE DEFINITION OF MY SENSATION ABOUT MEXC IS DEEP FRUSTRATION. NOT A LEGIT BUSINESS WITH A DECENT CUSTOMER SERVICE TEAM.

Minimum withrawl of usdt 10….. platfarm goes and there goes your money. Coulndt even drop funds into bank account, so you end up paying so much more in transaction fees.. Sold “all” of my coin, turns out its half, and it says I cannot sell more…. Very annoying.

I recently tried using MEXC as my futures trading platform, but I was blocked from opening any futures trades. The message states that this decision was made “after a comprehensive review by the relevant team” and that Article 4.4 applies to my account.
I genuinely do not understand what I have done wrong. To the best of my knowledge, I have not violated any rules or policies. I have also never been suspended or restricted previously, and I am not an experienced or high-volume trader. I am relatively new to futures trading and was simply trying to learn and develop my trading skills using your platform.

What is particularly concerning is that customer support has not given me an opportunity to discuss the matter or provided any specific information about what led to this decision.

The entire platform is just constant spam & pop ups. Genuinely like having a virus on your device.
Almost impossible to delete the bloody account also with their verification process and passwords etc. Don’t make the same mistake as I did signing up just to add Gomining tokens!!!!.
I did contact support and they were worse than useless. The pop ups and spam make it so hard to delete your account it’s almost impossible!. I will just leave it and block all communication from MEXC

TO ALL INVESTORS. MEXC block your funds when they want I RECOMMEND DONT USE THIS PLATFORM ANYMORE.I am waitting 3 months to recover my money, to the the same account i have sent many times and they dont unblock the money.I am losing the confidence in this platform.

I am writing to expose a ridiculous technical glitch in the MEXC reward distribution system and the complete incompetence of their support team.

My UID: 88303235. Case Order: CR03260918P4XPRO9S

I participated in the "Stock Futures Competition (TradFi04)" event, achieved a cumulative volume of over 54,000 USDT, and unlocked 20 USDT in total futures bonuses (10+7+3 USDT). My account interface explicitly marked my rewards as "Pending Distribution".

However, MEXC's automated distribution script made a critical error and accidentally credited me a duplicate $500 SNDK position reward from the previous season (TradFi03). Because THEIR OWN system glitched and issued this duplicate position, their risk-management system automatically flagged my account and BLOCKED my legitimate 20 USDT volume bonuses, labeling them as a "duplicate reward."

I proved to their support team mathematically that I never received volume bonuses in the previous season and that these 20 USDT bonuses are unique. Instead of fixing their own system error, 5 different support agents spent days giving me contradictory templates, finally stating they cannot manually bypass the automated system's decision.

MEXC is literally withholding hard-earned rewards from an active trader because they refuse to manually override a proven glitch in their own distribution script. I have already submitted a formal complaint to the Financial Services Authority of Seychelles (FSA). Do not trust this exchange.

UPDATE! (September 26, 2026): MEXC corporate reply on Trustpilot is a complete LIE. They publicly pretended to care, told me to open a live chat and give them case CR03260918P4XPRO9S. I spent 30 minutes waiting in chat, provided all screenshots showing "Pending Distribution", and the live support just copied and pasted the exact same automated robot template about "overlapping events" without checking a single trading log. This exchange is a pure scam that uses public replies to fake their support quality, while manually stealing $20 from active traders. Avoid MEXC at all costs!

Slow, and very unfriendly interface. My advice: go loose money elsewhere :) It took me more then 30 minuts to close my account. And had some very unpleasent experience in my couple of months trading; or shall I say: gambling here.

I attempted to make a card transaction using Apple Pay with fully sufficient funds in my account, but the transaction failed due to MEXC's faulty card integration with Apple Pay. To make matters worse, I was charged a $0.50 fee for a declined transaction that was entirely caused by their system malfunction. Punishing users for platform bugs is unacceptable. Fix your payment gateway and refund the incorrect fee.

Also they they said the error is unknown but the fees is not refundable
==================
Reply #1

I did contacted support unfortunately unhelpful and it was ended by the fee is not refundable i dont care by the fees cause its not much i do care why ive been penalized with a problem caused by your system

My account was restricted after MEXC instructed me to withdraw my assets. However, I could not withdraw because I had lost access to Google Authenticator. I repeatedly submitted the requested information, transaction details, screenshots, and verification videos, but the automated verification process rejected them without providing a clear reason or effective human assistance.

This has created a deadlock: MEXC asks me to withdraw my funds while preventing me from accessing the account and completing the required security reset. Despite repeated emails, my problem remains unresolved and my assets are still inaccessible.

I ask MEXC to conduct a genuine manual review, restore my account access or disable/reset Google Authenticator, and allow me to withdraw my assets. I can provide supporting evidence to the appropriate authorities if required.

Thank you for MEXC response. I have already contacted MEXC support multiple times and submitted the requested written documents and verification videos, but I continue to receive only automated or repetitive responses.
Please arrange a genuine manual review of my Google Authenticator reset and withdrawal request, and confirm the name or reference number of the team handling the escalation. I will not publish any personal documents on Trustpilot.
My review will be updated once my access is restored and I am able to withdraw my funds successfully.
Case reference: 20260918000073

refused to refund my money. encouraged me to make deposit knowing they didn't serve united states. froze my acct, wouldn't let me get my money back. total scam site, DO NOT USE !!!

MEXC risk control accusation and unresolved customer-service issues

After I stopped using Binance, I began using MEXC on a frequent basis. I liked MEXC's futures trading interface, especially for manual high‐frequency scalping and the low fees available on certain products.

Recently, my account was subject to Clause 5.2 concerning Unauthorized Automated or Abnormal Trading Activities by MEXC.

My trades are executed manually. I do not employ any trading bot, automated order‐placement software, trading script, or third‐party automated execution system that I am aware is prohibited.

I trade on a frequent basis. During active days, my futures volume totals about $1-2 million via numerous short‐term scalp trades. I understand that such a volume can activate automated risk‐management alerts.

I am dissatisfied because I have not been given a specific explanation.

I contacted MEXC support several times and posed the following questions:
Which particular trades or activities prompted the risk‐control action?
Did you detect any API‐based or programmatic order execution?
Which exact behaviors were classified as abnormal?
Did the Risk Control Team conduct a manual review of my account?
What caused my M-Score to fall from above 940 to 671?
Did the risk‐control action lead to the reduction in my M-Score?
Why was my Elite/VVIP status taken away?
What will become of my M-Score and Elite status after the temporary fee adjustment period ends?

The replies I received failed to answer these questions.

MEXC said that the exact reasons for triggering risk‐control measures are not public. They instructed me to consult the general Risk Control Guidelines instead.

I understand that an exchange cannot disclose confidential anti‐abuse algorithms. I am not requesting their detection system or proprietary parameters.

I am requesting the basic facts concerning my own case.

If MEXC believes my trading breached a rule, please specify the type of behavior identified. If the system detected automated execution, state this clearly. If no automated execution was detected, explain which aspect of my manual trading resulted in the classification.

My main unresolved issue relates to the M-Score and Elite status. I traded frequently on MEXC in order to raise my M-Score. Following the risk‐control action, my score fell from over 940 to 671.

I have submitted multiple tickets concerning various problems while using MEXC. In my experience, Customer Service consistently provides generic or templated responses rather than resolving the actual issues.

I am disappointed by this situation because I increased my activity on MEXC after departing from Binance. Previously, I had a better experience resolving technical issues through Binance support.

I am not suggesting that MEXC operate without risk controls. These systems are necessary for exchanges.

I am raising concerns about transparency and customer support. When an account is restricted in a manner that impacts its trading benefits and M-Score, the company should give a clear explanation. The customer should also have access to an actual review process.

I want MEXC to review this case rather than send another automated response.

I can provide ticket or reference information privately if needed.

MEXC is not a reliable affiliate partner in my experience

I brought MEXC real traffic and real users who actively trade and generate fees for the platform. Despite this, my affiliate commission was reduced to 0% under a vague “risk control” decision.

MEXC refuses to identify any specific violation, refuses to explain what exactly was considered non-compliant, and says the restriction is permanent.

This is unacceptable for an affiliate partner. If MEXC believes that some referred accounts were suspicious, then those specific accounts can be excluded. But it is not reasonable to permanently remove all commissions, including commissions generated by genuine users who continue trading and paying fees.

I invested my own time and money to bring users to MEXC. Those users continue to generate revenue for the platform, while my commission has been completely removed without any clear explanation.

This makes MEXC a very high-risk and unreliable partner for affiliates.

I am asking MEXC to review my case properly, distinguish suspicious activity from genuine referred users, and restore commissions generated by legitimate users.

MEXC Support Ticket: F2026090200111

Until this is resolved, I cannot recommend MEXC as a reliable affiliate partner.

I participated in MEXC's "Hot Token Reward Wheel" promotion.
The wheel clearly stopped on 50 grams of gold, as shown in the attached screenshots.

However, the system awarded only $5. MEXC support claims the result is based only on system logs and refuses to review the visual evidence or provide compensation. They also demand a full screen recording, which I did not make.

This is a clear case of misleading visual result vs actual reward.
I have raised ticket M20260915115736 and received only generic replies.

MEXC is not licensed in Egypt, and this kind of practice is unacceptable.

I demand either:

Immediate compensation of 50 grams of gold, or
A full technical report explaining the discrepancy.
If no proper resolution, I will continue escalating publicly.

Ticket: M20260915115736

You deposit funds via freaking SEPA…… and then they make you wait 3 days till you can withdraw your freaking crypto.

Unbelievable, I’m closing account right now, moving to Kraken. Bye.

EDIT (after 3 days): they’re even reported my review so I had to make an appeal 🤣😆 thanks god trustpilot stay transparent and fair and kept my review. Also I already closed my MEXC account. And never again with them. If company which holds your money ain’t transparent, that’s the biggest red flag.