MHL Ltd Reviews 

1,195
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and speedy service, often noting their professionalism and reliability. The staff, including engineers and administrative personnel, are frequently highlighted for being friendly, helpful, and knowledgeable. Reviewers appreciate the punctuality of engineers and their clear communication during visits. The booking process is described as easy and efficient, with customers receiving timely updates and confirmations. People also commend the quick response times from customer service, ensuring a smooth and well-communicated experience from start to finish. Many consumers express their intention to continue using the company for future needs, citing overall satisfaction.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the punctuality, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently praising engineers and administrative personnel for their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, clear, and polite responses... See more

Response time

Customers consistently note positive experiences with response times, with many praising the quick and clear... See more

Booking process

People report positive experiences with the booking process, consistently describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more

Company replied

Rated 5 out of 5 stars

Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that t... See more

Company replied

Rated 5 out of 5 stars

I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... See more

Company replied

Rated 5 out of 5 stars

Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minut... See more

Company replied


Company details

  1. #38 of 59 best companies in Gas engineer
  2. #13 of 21 best companies in Air Conditioning Contractor
  3. #15 of 38 best companies in Electrician
  4. #53 of 117 best companies in Heating service
  5. #7 of 12 best companies in HVAC Contractor
  6. #50 of 96 best companies in Plumber

Written by the company

MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,195)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always reliable service

Always reliable service. Booking system online works well, engineer arrives on time. Appreciate the text message updates on the day.

24 June 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you, Mr Archer, it is a pleasure! We hope to see you again next year. Best regards, MHL

Rated 5 out of 5 stars

Top Job

The Engineer was very thorough and was very knowledgeable and explained everything he was doing, Brilliant job and Thanks

4 June 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you for your kind review. We are happy to hear of this. Best Wishes, MHL.

Rated 5 out of 5 stars

Excellent response times and kept up to…

Excellent response times and kept up to date, engineer arrived on day and time I was given, engineer was helpful and found the issue, great service from both company and contractor.

28 May 2025
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Reply from MHL Ltd

Dear Alison, thank you for your kind review! We are so grateful. Best regards, MHL

Rated 5 out of 5 stars

Great service

I called MHL yesterday to report a suspected leak in my oil central heating boiler
Bradley arrived very promptly and has ordered the necessary part
I am always extremely satisfied with the service your firm offers

23 May 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Deanna,

Thank you so much for your review, we really appreciate your feedback and i will be sure to pass on your kind words to Bradley.

We look forward to working with you again.

Best Regards,
Sophie - MHL

Rated 5 out of 5 stars

Great service

Great service, quick response for bookings.
Engineers staff straight to the point no messing around, friendly lads.
will be using them again!

19 May 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Harry,

Thank you so much for your review! We really apperiacte your feedback and look forward to working with you again in the future!

Best Reagrds,
Sophie - MHL

Rated 5 out of 5 stars

Efficient and price matched a…

Efficient and price matched a competitor without fuss.

16 May 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Julian,

Thank you very much for your feedback, we look forward to working with you again soon.

Best Regards,
Sophie - MHL

Rated 5 out of 5 stars

Very professional fitter

Very professional fitter, helpful defo recommend

13 May 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Mark, thank you for your kind review. Best Wishes, MHL.

Rated 5 out of 5 stars

Receptionist and engineer Mark…

Receptionist and engineer Mark excellent.
Follow up questions answered very promptly, will use company again.

9 May 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Jane,

Thank you very much for your feedback! We really appreciate it.

Kind Regards,
Sophie - MHL

Rated 5 out of 5 stars

Reznor Service - Great!

Booked MHL in to service our Reznor units as our usual company was getting increasingly expensive. We were very happy with the technician and the service provided.

14 April 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much for your feedback! We look forward to working with you again soon.

Best Regards,
Sophie - MHL

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Thanks Bradley for arriving on time and working quickly and efficiently.

15 April 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Anne,

Thank you for your kind words; I shall pass these on to Bradley. We look forward to working with you again in the future!

Best regards,
Sophie - MHL

Rated 5 out of 5 stars

Great response to initial enquiry

Great response to initial enquiry, keen pricing and easy booking and fast completion.

11 April 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much for taking the time to leave us a review! We really appreciate your feedback.

Best Regards,
Sophie - MHL

Rated 1 out of 5 stars

dissapointed

initially seemed like a good company but then charged me 180 for 20mins viewing the problem without fixing. i was told id hear in a week a full quote for the work and never heard from them again. waste of time and money

6 March 2025
Rated 5 out of 5 stars

Excellent service.

Excellent service.

4 April 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much for taking the time to leave us a review! We appreciate your feedback and look forward to working with you again in the future!

Best regards,
Sophie - MHL

Rated 5 out of 5 stars

Good professional service

Very polite. Worked around us in the warehouse and was very accommodating and efficient

7 April 2025
MHL Ltd logo

Reply from MHL Ltd

Hello, thank you for your kind review. Best Wishes, MHL.

Rated 5 out of 5 stars

Response was very good

Response was very good, Engineer pleasant and completed work in a good time and efficiently, report very quick

4 April 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you, Karl, we are grateful for your review! Best regards, MHL

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