While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I’m really disappointed with my experience. I followed all of the company’s return instructions exactly as provided, including creating the label, shipping the item back using the carrier they speci... See more

Rated 5 out of 5 stars

MHot Hair has completely transformed my hair game! I bought a set of their Remy human hair extension, and the quality is outstanding. The feel soft and luxurious, and the color match was spot on. The... See more

Rated 1 out of 5 stars

I’ve been using extensions for about a decade. This was hands down the worst quality hair I’ve ever purchased. Three weeks in and it was a tangled frizzy mess - and that was with minimal hair washing.... See more

Rated 5 out of 5 stars

"My orders have consistently been shipped within the timeline specified, usually within 7 days. It may be worthwhile to note that shipping can sometimes be delayed due to unforeseen circumstances.... See more

Company details

  1. Hair extensions supplier

Written by the company

We are dedicated to creating a land of confident beauty for women and girls with full and healthy remy hair extensions at a fair price.


Contact info

3.1

Average

TrustScore 3 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Did everything required, still no refund!

I’m really disappointed with my experience. I followed all of the company’s return instructions exactly as provided, including creating the label, shipping the item back using the carrier they specified, and tracking the package. The tracking clearly shows that the return was delivered to their warehouse, yet the company is now claiming they “never received it” and is refusing to issue a refund.
I’ve reached out multiple times with the tracking information and proof of delivery, but I keep getting the same response. I’ve never had a company deny a refund when the carrier confirms delivery to their own return location.
I’m hoping this review brings attention to the issue, because at this point I’ve done everything required of me and simply want the refund I’m owed for a return that was delivered according to the tracking they instructed me to use.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed with Quality ,Not Worth the Price

If I could give zero stars, I would do so. I really wanted to love these extensions, but unfortunately, they did not meet my expectations. Right out of the package, the hair was messy and lacked the smoothness I expected. The strands feel brittle and dry, which is disappointing, considering the price. For the cost, I was expecting a much higher quality product.

If you’re looking for amazing quality at a reasonable price, I highly recommend Euronexthaircollection instead. Their hair is soft, durable, and well worth the investment. Sadly, I wouldn’t purchase from this brand again.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for Any Occasion

I Love how versatile Mhot extensions are. Whether I'm going for a causal look or something more glamorous, these extension always deliver. The seamless design makes them blend perfectly with my hair. and I always get compliments. Thank you, Mhot!

10 September 2024
Rated 5 out of 5 stars

Reliable and High Quality

Most Hair is a brand I can trust. Their human hair extensions are of the highest quality, and they last a long time. I've been using their products for months, and they still look as good as new. I'm a loyal customer fro life.

6 September 2024
Rated 5 out of 5 stars

Seamless and Natural Look

The seamless clip-in hair extensions from Mhot Hair are great . They look so natural that no one can tell I'm wearing extensions. The quality of the hair is exceptional, and they are so easy to apply.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Unmatched Quality and Softness

I've tried many hair extensions, but Mhot Hair's Remy human hair extensions are by far the best. The softness and shine are unmatched, and they blend seamlessly with my natural hair. I couldn't be happier with my purchase.

12 September 2024
Rated 5 out of 5 stars

Great for My Hair Routine

MHot Hair has completely transformed my hair game! I bought a set of their Remy human hair extension, and the quality is outstanding. The feel soft and luxurious, and the color match was spot on. The seamless clip-ins are my favorite-they lay flat against my scalp and are virtually undetectable. I can easily style them without worrying about them coming loose. These extensions have made my hair look fuller and more vibrant. Definitely a must try for anymore wanting to enhance their look.

28 August 2024
Rated 2 out of 5 stars

Beware of this company

My challenge with this Company is their lack of transparency. The business claims to be based in the US at 811 Avenue of the Americas, NY, NY on their Instagram profile. The Website gives you a Free Fast Delivery ETA. I placed my order on September 7th and was given an ETA of 9/11. As I am in NJ, all orders include FREE express shipping worldwide, and the Company claims to be in NYC, it made sense that I would receive my order by 9/11. Per the website, the company ships Monday-Saturday before 11:30 pm PST via DHL, FedEx, or USPS. I placed my order on 9/7 and it was shipped on 9/10. I was emailed a tracking number and told that I could track my order through the Route app. The Route app only showed that a label was created and the courier was identified as Fastway (an Ireland courier) - not DHL, FedEx, or USPS. I contacted the Company and was told that my shipment is currently in transit and is in a normal shipping status. I was told that I could track my package on the CNE Express website. The hair was being shipped from China and not the US. The hair arrived at JFK Airport on 9/12 and was transferred to another delivery service - Speedex on 9/13. I received the order on 9/16. I've ordered hair from a Chinese Company and have received my order in 3-5 days via FedEx. The Hair is ok, but the Company's lack of transparency makes me not trust the company.

10 September 2024
Unprompted review
Rated 2 out of 5 stars

Paid $280 for blonde

Paid $280 for blonde, 24inch hair extensions. As of today I've been wearing them for 3weeks. They are some of the itchiest, most dry, tangled hair extensions I've ever encountered. Waste of money.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

Be careful

Can’t speak to the quality of the hair but I had a terrible experience with customer service. Pretty sure they were trying to scam me. I bought some hair and had to return it due to the color. 20 days after they received the return, still no refund. I followed up over email and they said they had finally processed the return and I will receive the refund in a few days. A week later, still no refund in my account. I eventually got fed up with the delays and filed a case with PayPal. Then they told me they couldn’t issue a refund because of the pending PayPal investigation and that in order to receive the refund, I needed to close the case. Scam because the refund should have been issued WEEKS before the PayPal case was even filed. Eventually PayPal ruled in my favor and I finally got my refund. Won’t be ordering from them again.

Overall waited 40 days to receive my refund.

1 May 2024
Unprompted review
Mhot Hair logo

Reply from Mhot Hair

Dear Launna Mariah,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your return and refund process.

Our warehouse team requires time to locate and inspect returned packages to ensure they meet our return policy criteria.

Unfortunately, this process took longer than expected in your case, and we are truly sorry for the delay.

Regarding the PayPal case, please rest assured that your transaction is protected by PayPal, and we have no intention of scamming our customers. The delay in issuing your refund was due to the time needed to process your return and the subsequent PayPal investigation. We understand how frustrating this must have been and appreciate your patience throughout the process.

We are committed to improving our processes to prevent such delays in the future. Your satisfaction is important to us, and we hope you will consider giving us another chance to serve you better.

Thank you for your understanding.

Best regards,
Annie
Mhot Hair Customer Service Team

Rated 5 out of 5 stars

Transform your look with ease

I recently purchased the seamless clip ins from MHOT Hair and I am beyond impressed. From the moment I unboxed them, the quality was undeniable. The extensions are incredibly soft to the touch. What caught my attention was the shine - it wasn't overly glossy or artificial looking, but had a natural sheen that blended perfectly with my own hair. The application process was straightforward, and the clips felt secure without causing any discomfort. I've worn them on various occasions, and each time, they've held up beautifully without tangling or losing their luster. I highly recommend MHOT Hair Extensions to anyone looking to enhance their hair game. The combination of quality, ease of use, and the beautiful result makes it a standout product in the market.

11 February 2024
Rated 1 out of 5 stars

THE WORST to say the least

THE WORST to say the least. They couldn’t provide me with any tracking regarding my package and when I requested a refund they ghosted me. A SCAM !!! Don’t waste your time

13 March 2024
Unprompted review
Rated 1 out of 5 stars

I purchased the seamless clip ins

I purchased the seamless clip ins. The quality of the extentions are cheap! They won't hold a hot curl to them, it was a waste of money. They are also too thin. I was looking for extentions with some thickness to it. These are flimsy, thin, the clips are too hard and they won't curl. I'm pretty pissed off I spent that money, and have used it so of course no refunds now! Do not purchase from this ridiculous lying company!!!!

3 December 2023
Unprompted review
Rated 1 out of 5 stars

Do Not Recommend

I ordered my extensions almost 4 weeks ago, and they have yet to arrive. The customer service team continues to claim the extensions are “with customs” but cannot provide proof, and continue pushing the arrival date, claiming they will arrive the following week.

This is the absolute worst experience I’ve had purchasing hair extensions. I recommend taking your money elsewhere.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Tape-In Magic

Just wanted to share my love for Mhot Hair's tape-in extensions. The quality is beyond amazing, and I'm obsessed with how they make my hair look. Plus, the price is so reasonable compared to other brands. It's like getting a salon transformation without the salon price tag. Count me in for more!

27 October 2023
Rated 5 out of 5 stars

Tape Ins for the Win

Gotta give a shoutout to Mhot Hair for their amazing tape-in extensions. The quality is on another level – silky smooth and luscious. I've tried other brands, but Mhot Hair takes the cake. The best part? The price won't break the bank. Seriously, you get salon-worthy hair without the salon price. Love, love, love!

1 November 2023
Rated 4 out of 5 stars

Worth wait

Black Friday really threw a curveball at my shipment; the courier and customs had their hands full. Despite the delay, Mhot Hair's tape-in extensions arrived, and they are a lifesaver! The quality is amazing – soft, silky, and totally worth the wait. Kudos to Mhot Hair for shining through the Black Friday shipping storm

15 November 2023
Rated 4 out of 5 stars

Patience Pays Off – Amazing Hair Awaits

So, confession time: my Mhot Hair order got delayed a bit. But let me tell you, it was worth the wait! The quality of these Remy hair extensions is unreal. Silky, smooth, and exactly what I was hoping for. Don't let a small delay deter you – Mhot Hair delivers on the promise of fantastic hair. Totally in love!

9 November 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look