Mhstar Reviews 

When I realised the shortage of screws and washers, I contacted Aosom and spoke with Faraz. I was satisfied how he dealt with my issue. I was most grateful. Thank you.

I would like to thank Iram Khalil for the excellent customer service she provided.

I had a stressful issue with my order, but Iram was professional, kind, patient, and understanding throughout. She listened to my concerns, kept me informed, and resolved the matter by arranging my refund.

Her communication was clear and reassuring, and she made a difficult situation much easier to deal with. I really appreciate all of her help and the care she showed.

Thank you, Iram, for your outstanding customer service. You are a real credit to the team.

Lidy gold 💯🙂⭐💫

Disgusting treatment from this ‘company’ and from Debenhams too! Not what I ever expected from a household name who claim to value their customers.
I bought an item, the wrong one was sent, and it has taken so many emails to actually get them to acknowledge their error. Now they have (reluctantly) refunded me but minus postage and they’ve also charged me a random administrative fee too! Fraud!

Kinza provides me very good service as I really appreciate her support. She did good job in couple of mins and provide me solution as her best. I wish her best luck and progress in her work.

Like previous reviews have said, avoid them completely. I ordered 2 dog beds and both arrived at different times so I decided to return unopened for a refund. It is a farce trying to get a refund and I had to pay the shipping cost. I emailed proof of return and a photo of the items the 22nd June. This is now the 12th of July and I'm still waiting.

Received a solar parasol ordered through Amazon but fulfilled by Mhstar which was faulty. Gave Mhstar a call today and my problem was solved by a very helpful and friendly staff member. Excellent service.

Terrible customer service only received one part of my order rang to ask where is the other part agent said he couldn't log on due to Internet connection and would ring me back never received a call back I have rang three times now with promises my order is on its way a different excuse every time still order hasn't arrived this is the first and definitely last time I purchase from this company

Extremely quick response to my query. The person who replied, Noor e Saher, was as helpful as was possible given they didn’t have the particular product I was looking for. So much better than the “bots” answers that usually respond to queries.

Lovely reclining chair, easy to put together. Some of the hardware was missing but customer services were helpful and sent out replacement hardware straightaway.

I needed to return an item as it was very different in appearance to the image on their website. Initially I used the AI link, but this was frustrating and a lot was lost in translation, making it difficult to get over exactly what the issue was. Because of this, I received an email stating I would need to pay for returning the item. I rang their customer service line and they couldn't have been more helpful or polite! I thought It was going to be a world of pain to get a refund and collection. Upshot is, item is being collected for a full refund the next day. Refreshing to deal with a real human, who was helpful. My tip would be avoid the AI contact, it's only helpful up to a point.

I called the helpline as my air-conditioner wasn't cooling . I spoke to a lovely gentleman named Usman Tariq who promptly resolved the issue . He was really helpful and friendly and gave me full refund as the appliance was now out if stock.

terrible service as others have stated, they sell through B anq Q, STAY WELL AWAY !!!
air con unit faulty, offered £60 refund weeks ago still waitng (it was a fault we could live with) otherwise take a whole day off for colledction, delivery was not next day as promised, you have been warned , now escalated the matter to my credit card comnpoany, B AND Q DONT CARE !!!!!

Ordered a £300 ‘Outsunny garden sofa set’ claimed next day delivery but took a few days to arrive with no updates, upon arrival I started assembling product to get stuck on the first instruction, welding was twisted, holes not aligned an product was poorly made overall.
Requested an exchange at first but decided that I would prefer a refund after reading reviews.
MhStar got back to me and offered me a £60 partial refund and to keep the item on the basis I fixed it?
How on earth am I expected to fix twisted welding? I couldn’t even assemble the product.
Terrible company, will never be ordering from them again. Would give ZERO stars if I could.

What made it great for me was I ordered something with the wrong delivery address! My fault. However after contacting the company the customer service team they were excellent in helping me resolve the issue. They were both helpful, shared information and provided great customer service to me. Thank you

Purchased an air conditioning unit through Tesco for my 88 year old father as he was very ill in the heat last week. Paid extra for express delivery. Was just informed on the day of delivery that my order was cancelled with no explanation and I have to wait 3-5 days for a refund. I normally do due diligence on unknown companies, but I trusted Tesco and feel severely let down. I had also purchased a custom polycarbonate sheet to go over the window for it.

11 working days later and still yet to receive the whole of my "next day delivery order" constantly just being told lies and fobbed off.

Do not use MH Star. Ordered a table and chairs from MH Star via B&Q website on the 23rd June as it was advertised as next day delivery and only half my order has turned up. Promise after promise has been broken and B&Q aren't interested. The company is a total joke and B&Q should be embarrassed aswel, the customer service has been awful.

Don't waste your time with these incompetent losers.
Ordered two air conditioners for express delivery via Tesco market place. Never turned up.
Had to contact their customer service and the individual could barely talk english. They just mumbled cancelled.

This company is awful!! Tesco use them and they are terrible at letting you anything about tracking and then they lie on emails. Absolutely terrible.

Terrible company. Cancelled all orders. Why list a product if you are unprepared, poorly run company. Won’t be ordering from again!