Mhstar Reviews 

B&Q used these people and I wish I knew before hand as I'd have run a mile, shame on B&Q, they took will get poor feedback, this company is a joke, spent hundreds in some garden furniture, multiple packages, delivered half and the other half has been lost, nobody wants to know just keep saying wait..... I'll be taking it further and they can have all their stuff back as I want a refund and to go elsewhere. Never again, avoid !!!!!!!!

needed to return garden fountain. dx epress courier not turned up on 15 May as promised. today 18 May another no show. offering me 15% off if I kept it not accceptable and also didnt know got to pay £5 for return. still waiting for DX Express, waste of space.

This company have a monopoly across so many long established and loved high street retailers. As a Head Global Buyer, the Buyers should be sacked for adding their products to their ranges or at least not striking them off very quickly. I haven't got the energy to go into what is happening as I'm exhausted with it. All I will say is AVOID!!!!!! The products are falsely advertised and poor quality. When you raise the issue you won't get a response. Instead you'll have to go through the retailer (B&Q) in my case and they say they don't have any means of calling this shoddy supplier/3rd party retailer. Off on potentially a life changing business trip on Monday and I have a massive greenhouse sat in my garden until I'm back and lord knows how long it will take to sort when I'm back. I have it hanging over me and to deal with on my return. This greenhouse is advertised and sold as black across every single platform. It is silver. Light silver, not even a dark anthracite. They offered me £20 this morning as a goodwill gesture. That's the only response I've had. I've been asking for the collection to be booked and return label sent. I've said from the start I hate silver and I wanted/want black to match everything else I have bought for it. Oh and the delivery was traumatic too. You get the picture - AVOID.

This is the worst company I have ever dealt with. Don’t under any circumstance buy goods from Debenhams as they are the supplier. I ordered garden chairs. When they arrived the quality was appalling. I asked for them to be returned the same day and haven’t heard since. I’m now consulting with Trading Standards. They are a fraudulent company

Would give 0* if it was an option.

Bought an awning from through B&Q Marketplace which was advertised as next day delivery. That is the first joke! 6 days later I am finally in possession of the awning.
I contacted them through the B&Q website and was greeted with a condescending reply which was basically a copy and paste of the info I could already see with a message from somebody called Emily at MH STAR telling me to wait a further 3 days. Not a single offer to contact the delivery company to see what was going on!
On day 3 and with the delivery website unchanged telling me my delivery was due 3 days ago I contacted MH STAR again this time specifically asking them to contact the delivery company and not just copy and paste the info I can already see, by deduction that I was able to write a query they should have been able to deduce I could read that and had read that info already. This request was again answered by somebody called Emily. This time they refused to contact the delivery company and told me to wait another 3 days for delivery with absolutely no meaningful reason or rhyme as to why.
6 days after I ordered my next day delivery I received an email from the delivery company with a delivery slot for 4 hrs later saying it was too late to change. I was supposed to be at a funeral but required the awning too and with next day already being 6 days was not able to stay at the funeral as I am not in a position to wait longer or take any further time off work for this delivery.
This is by far the worst customer service experience I have ever experienced. This company is a complete joke, and should be avoided at all costs. Staff training is also required, certainly for Emily who despite just copying and pasting in her reply to me seems unable to actually read themselves or follow / reply meaningfully to actual requests from customers who ask specific questions.

Avoid this company.

I recently received an item bought via B&Q that arrived damaged and was clearly of poor quality. When I contacted customer service, instead of taking responsibility, they offered me two unacceptable options: a partial refund of £30 which then went up to £50, to “keep” a faulty item, or a replacement that would require me to wait in all day for collection.

At no point did they offer the straightforward solution they are legally required to provide—a full refund for goods that are not of satisfactory quality under UK consumer law.

The whole experience has been frustrating and unnecessarily difficult. Customers should not have to argue for basic rights or jump through hoops to return faulty goods.

I would strongly recommend staying away from this company and spending your money elsewhere.

Outdoor cushions fade in the sun! Start grey and turn pink within a summer. Useless

Thought I was buying direct from Debenhams when this company delivered a flimsy unsafe dining room shelving display which was unsafe and dangerous in my opinion, poor communication and reluctance to refund and return, may have to go through my credit card to get a refund, totally let down by Debenhams

I ordered a Rattan Bistro set from Debenhams on line. When I received my order, it came in two separate boxes. Straight away I opened just the one box to have a look. I took out just one part, and straight away thought, this isn’t going to last me. The material was very flimsy, with a few sharp bits sticking out.
I put it straight back in the box, and sealed it back up.
I contacted Debenhams straight away, explaining the quality issues, and requested a refund. I received an email back saying to contact the seller MH Star (Aosom) I thought Debenhams were the seller. So, I had to follow a link. Explained everything yet again. Received a response a day later, asking for photos of the bistro. Did that. Then waited a couple of days for a response. They offered me £30 refund and to keep the set. I said know I don’t want to keep the set thank you. Days go past, to be told that a collection had been arranged for Friday 1st May (today) between 8.00am and 6pm so I stayed in all day. Knowone turned up. I contacted DX logistics who MH Star said was collecting the two boxes, they checked my name and address, they said know collection had been arranged by MH Star. Then i receive a phone call from MH Star asking if I need assistance, so again go through everything again, the woman was not very helpful at all. I said the amount of stress this has came all week is unbelievable, she put the phone down on me. RUDE!!! Avoid this company. Just awful. I tried to call them back, guess what, they blocked my number

Horrible return experience. I returned 2 items and they have refunded me the incorrect amount, much lower!
I have been telling them it's the incorrect amount and they are still not refunding the right amount, even after collecting all items. Avoid!

I am only giving this atrocious company 1 star as it wouldn't allow me to leave a zero star rating. Ordered a pergola from MHStar through B&Q. Payment was taken, delivery date given, then I get an email to say that I won't be receiving the pergola as it wasn't the correct item. They told me there was a mix up with the pictures in the website and what I had actually ordered and paid for was rocking horse! As it was something my husband had asked me to look for and order for him, I had taken screen shots to send him so that he could confirm that I had ordered what he wanted. The screenshots were of the website offering the pergola, the description and dimensions of the pergola and not once did it mention a rocking horse. I emailed them straight back requesting that they honour the sale as I had ordered exactly what it said online. They then said they would investigate fully. 6am the next morning, another email to ask if I still wanted the rocking horse delivered, but that I would not be getting the pergola I actually ordered. Avoid at all costs. Still waiting for the refund from them. Absolutely appalling company and customer service!

I Bought a gazebo through amazon. It was awful.. flimsy and not as advertised. Managed eventually to get them to get a courier to pick up which itself was a massive task! I was assured I would be refunded in full within 5 working days and am still yet to receive! Absolutely disgusting and customer service is nil! Takes them forever to reply to a message and even then do not get a straight answer. Avoid!

Ordered from B&Q eventually received half the order and someone else’s call centre in India absolutely useless. Trying to get them to rectify it is a nightmare

I purchased a Out Sunny Greenhouse through B&Q and I would not recommend anyone buying one from this company MH Star UK, there is parts missing, the customer service is terrible and they keep you supplying details so you get fed up and do something other with know resolve

Dreadful DO NOT ORDER from Debenhams with this company . Faulty sofa waited for 2 pick up dates to return and still no pick up or refund . Waiting on bank to claim back the money . Awful customer service .

Ordered item for my daughter via Tesco Marketplace - clubcard price and points. One box delivered when should have been two. Contacted DHL and was told (after over 1 hour on hold) only one item on manifest. Contacted MH Star and was told it was untrue to say only one item and that DX Shipping (not DHL?) would deliver the outstanding item. This was Friday. I phoned DX on Saturday to see when to expect the item and was told - wait for it - only one item on their manifest and that is what they had delivered. I phoned MH Star again to be told not true and - again - that I await delivery. I was put on hold for about 2 minutes whilst the courier was contacted. This surprised me as I had spent ages on hold trying to get through. Maybe MH Star have a 'bat phone' and can get through quicker? So today the 2nd parcel came - not via DHL - not via DX - but via Express Parcels. I have no idea why x2 parcels dispatched at (I assume) the same time arrive days apart. Maybe having x3 courier companies involved is why? Product itself is fine and I've no ideas with it, but the kudos for this goes to HomCom and not to MH. I've read elsewhere that these split deliveries are common with MH. If so, then, being told this at the outset might have saved me time, money and stress.

Do not buy anything from thse people i purchased a gazbo from the range mh star product and it collapsed causing head injury they will not reply to me

Bought a poor quality item through amazon. Shocking material construction was asvif done by a child, when returned I had to pay for collection which wasn't advertised or I wouldn't of bought it, stear clear!!! Waited says gor email reply... as if they wanted me to gi away!!

I had bought a self-assembly mini-greenhouse from Amazon which was fine, except that some of one type of fixing were missing. I contacted this company, and they sent replacements within a few days. Throughout they were attentive and efficient.

Ordered something for my 2 years via B&Q,saying next day delievery-supplied by MH Star Ltd,didnt arrived the product on time,passed 2 days after the time given,when I called them,they saying the delivery will be after 3 days because of weekend,never saw or experienced this situation,then I had to cancel the order and ask for refund,and the response was:they won't refund me until 48 hrs!
So I called then again after 48 hrs,regarding my refund and the most amazing response was:they won't refund me until the courier company doesn't return their product and they get it back in the warehouse,then I had to response to their email and I wrote a review on the B&Q app obviously their product page,which was 2 days back and they didnt accept my review either and the reason was:my review doesn't match their guidelines,just because I said the third party service is totally rubbish ever and I ahvent got my refund