Ordered a camera, it broke (within the first 6 months), tried to claim a repair, replacement or refund under their “12 month warranty” to no avail. Company is completely unresponsive and will not... See more
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I ordered online as we all do ,and needed replacement urgently as existing phone broken . Received email stating I would receive information of delivery. I received nothing. I wrote three emails and c... See more
Company replied
Ordered a Xiaomi pad 6 pro (CN Spec) and received well before advised date. Also included a compatable charger. Have had no issues and would recommend Miagadget. Would advise to have some patience as... See more
Company replied
Really good options, and very good prices! I was looking for 2 newer mobile telephones. I had undertaken lots of research to be clear as to what I wanted, and I took time into looking at a whole range... See more
Company replied
Company details
Written by the company
Miagadget was born out of a shared passion for gadgets and good deals. We fully understand what customers need and demand: Good Prices and Service. We are ready to bring all the value you look for you.
Contact info
14 Cotton's Garden, E2 8DN, London, United Kingdom
- +44 07861 496166
- contact@miagadget.co.uk
- miagadget.co.uk
3.3
Average
535 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its a con ive tried to get intouch no…
Its a con ive tried to get intouch no reply, contact number is disconceted, Ive recived no confirmation of shipment for what i orderd. STAY AWAY
30 March 2024
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for reaching out and sharing your concerns. We deeply apologize for the inconvenience and frustration you have experienced with your recent order.
We are currently investigating the issues you've mentioned regarding our lack of communication. We understand the importance of timely updates and reliable customer support.
To assist you promptly, please provide the following information:
Your order number
The email address associated with your order
Any other relevant details
You can reply to this message or contact us directly at customer service email.
We assure you that your case will be given top priority, and we will work diligently to resolve the issue and provide you with the necessary updates regarding your shipment.
Once again, we apologize for any inconvenience caused and appreciate your patience. Thank you for bringing this to our attention.
Sincerely,
Miagadget
Hello mia please reply on my mail i…
Hello mia please reply on my mail i recieved my other one order but the others still pending could you please tell if its have already tracking number so i can track it by the way i rate this 5star thanks for the service
15 March 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Miagadget.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
Don't believe the negative reviews. £150 below retail price.
O.K. this could have been a nightmare, but bought for £318 & phone arrived 6 days after payment. No problems at all . Phone is A1 condition brand new and would not hesitate in giving Miagadget a 5* review
14 March 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Miagadget.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
Good value and great service.
11 March 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Miagadget.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
iPad arrived within a week
iPad arrived within a week and customer service was excellent. I had read all the negative reviews but this company is legit as also in companies house.
11 March 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Miagadget.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
Very good price
Very good price. It takes a while to arrive but this is made clear when you buy it. If you don’t need it quickly, it’s worth waiting to save money
2 March 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Miagadget.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
Order #MOR000066778
I ordered my phone on the 5th of March and received it on the 18th of March, not bad at all.
After using it for a few days, I realise that the GPS doesn't work properly and keeps dropping for a long period of time say 10-15 seconds and it happens every time I use the phone as a satnav which is everyday!
I tried to contact these guys numerous times to arrange for a return/repair but didn't get any response back as yet. Despite all the promises you would get as for cooling off period etc. there is actually no defined mechanism to return your unwanted/defective orders!
Now, I am with my new mobile phone which I paid nearly £300 for with embarrassment of not being able to use it for navigation which any £80 smart phone would do!!
Update 1:
Being 21st of April, despite all the efforts and evidence I provided to them nothing has happened to date!!
One word of advice, don't buy from these guys unless you are extremely lucky and you wouldn't need any after sale customer support! Because, this is literately non-existence with these guys!
Update 2:
In response to the below I have already emailed you with the evidence of the defect a while back but I will resend those emails to see if anything would happen!!
5 March 2024
Unprompted review
Reply from Miagadget
Dear customer,
Thank you for sharing your detailed feedback with us. We deeply regret the inconvenience and frustration you have experienced with your recent purchase.
Please accept our sincerest apologies for the issues with your phone's GPS and the lack of response from our customer service team.
We understand how essential it is for your phone to function correctly, especially for everyday navigation. Your experience is not reflective of the high standards we aim to uphold, and we are committed to resolving this matter promptly.
Could you please each out to us directly so we can arrange a return or repair of your phone. We will work to ensure that the issue is resolved to your satisfaction as quickly as possible.
We apologize again for the delay and any inconvenience caused. Thank you for your patience and understanding. We appreciate your feedback and are taking steps to improve our after-sales support.
Sincerely,
Miagadget
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Techinthebasket.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
phone arrived after a week, box sealed
daughter's new phone arrived this afternoon, about a week after ordering. I can't remember the exact order date as I have received no email confirmation or shipping information (otherwise 5 stars) but credit card transaction was dated 15/3/2024. parcel well wrapped and phone has factory seal, great value
22 March 2024
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for your feedback and for sharing your recent experience with us. We are pleased to hear that your daughter's new phone arrived promptly and in excellent condition.
We apologize for the inconvenience caused by the lack of email confirmation and shipping information. Your satisfaction is important to us, and we understand the importance of keeping our customers informed throughout the ordering process.
We are actively working on improving our communication system to ensure that such issues are addressed and that future orders are accompanied by timely notifications.
We are glad to know that the phone was well-wrapped, arrived with its factory seal intact, and that you found it to be a great value. Your positive remarks are very encouraging and help us strive to provide even better service.
If you have any further questions or need assistance, please feel free to contact our customer service team directly at customer service email. We appreciate your understanding and look forward to serving you again in the future.
Sincerely,
Miagadget
This miagadget is make me comfortable…
This miagadget is make me comfortable with my order thanks for giving me information about what i asking it
21 February 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Techinthebasket.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
Genuine Seller
I was a little hesitant to order from here as it was so much cheaper than everywhere else, but I thought it worth the risk for the price. My order arrived within the timeframe given (though I didn't get a dispatched notification until I'd already received the parcel) and the item was genuine.
I ordered a tablet, and looking at the packaging I would guess it was a Chinese import that was opened and had it's language settings changed to English before getting new security seals on it, but I was able to register it with Samsung without any problems and it's still working perfectly fine a month later.
19 February 2024
Reply from Miagadget
Dear Customer,
Thank you for taking the time to share your experience with us. We are delighted to hear that you are satisfied with your purchase and that your tablet is working perfectly.
We understand that ordering from a new site can come with some hesitation, especially when the prices are significantly lower. We aim to offer great value while ensuring the authenticity and quality of our products.
We're glad that your order arrived within the expected timeframe and that the item met your expectations. Regarding the packaging, some of our products are indeed sourced globally to provide competitive prices.
We ensure that all items are genuine and in perfect working condition before they are shipped to our customers. We appreciate your understanding in this matter and are pleased that you were able to register your device with Samsung without any issues.
Your feedback about the dispatch notification is noted, and we will work on improving our communication process to keep our customers better informed.
Thank you for choosing us and for your valuable feedback. We look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to contact our customer service team.
Thank you for choosing Miagadget.
Sincerely,
Miagadget
Good seller I have received my mobile…
Good seller I have received my mobile on time
19 February 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Techinthebasket.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
I ordered a smartphone from them after…
I ordered a smartphone from them after 8 working days the order it's still processing...I text them by email no response ...I try to call them ,the number it's not ringing , no costumer service at all do not exist I understood I have been scammed.. now when I'm reading so many bad reviews I have no doubt ! Do not order from this website you will be scamed and not refunded , probably the positive reviews must be written by them or their group of scammers! It's incredible how many people losted their money and theses guys still there on Internet like a legal company!
Update: the phone has arrived after 2 weeks without any notifications!
2 March 2024
Unprompted review
Reply from Miagadget
Dear customer,
Thank you for sharing your experience with us. We deeply regret the inconvenience and frustration you encountered with your recent order. Your feedback is invaluable and helps us improve our services.
We sincerely apologize for the delay in processing your order and the lack of communication. We understand how important it is to receive timely updates and how distressing it can be when expectations are not met.
The issues you faced are not reflective of the standards we strive to maintain, and we are taking immediate steps to address these shortcomings.
Please rest assured that we take claims of scamming very seriously. We are committed to ensuring that every customer receives their orders and that any concerns are promptly addressed.
We will investigate the communication failures and take appropriate action to enhance our customer service.We are glad to hear that your phone has finally arrived, albeit later than expected.
If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team directly at customer service email. We are here to help and ensure your satisfaction.
Thank you for your understanding and patience.
Sincerely,
Miagadget
Did what it said it would do
Did what it said it would do. My second purchase from them and all good.
20 February 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Techinthebasket.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
Great price and service
Great price and service. Thank you…
Prompt dispatch and delivery.
19 February 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Techinthebasket.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
Delivery was a little tardy
Delivery was a little tardy, but product delivered was genuine Samsung earbuds with full packaging and accessories.
16 February 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Techinthebasket.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
I wouldn't order again
I ordered online as we all do ,and needed replacement urgently as existing phone broken . Received email stating I would receive information of delivery. I received nothing. I wrote three emails and called the mobile number listed . Nothing!! In fairness. After ,seven days phone arrived. However the stress of thinking I'd been scammed and zero communication would stop me ever ordering again.
5 March 2024
Unprompted review
Reply from Miagadget
Dear cusotmer,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and stress you encountered during your recent order with us.
We understand how crucial it is to receive timely updates, especially when urgently needing a replacement phone. We are deeply sorry for any frustration this may have caused you.
Please know that we take your feedback seriously and will investigate the issues you mentioned to prevent similar occurrences in the future.
Your satisfaction is our priority, and we are committed to improving our communication processes to ensure a better experience for all our customers.
Thank you for your understanding and patience. If you have any further questions or need assistance, please do not hesitate to contact our customer service team directly at customer service email.
Sincerely,
Miagadget
Samsung Galaxy S23 Ultra 5G 8GB/256GB
Excellent service and quick delivery. Highly recommended.
9 February 2024
Reply from Miagadget
Dear Customer,
We appreciate your positive feedback regarding your experience with Techinthebasket.
Your satisfaction is our priority, and we're delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing Miagadget.
Sincerely,
Miagadget
Cannot get a refund from them
Ordered a spare set of earbuds from them via OnBuy. Arrived late so I have been trying to return them for a refund. They have ZERO interest in complying... its a shell UK company whose accounts show no turnover, no capital, no shares and no value, owned, supposedly by a 79 year old Chinese guy who lives in Hong Kong. They show no sign of complying with UK consumer law.
21 February 2024
Unprompted review
Reply from Miagadget
Dear Customer,
We are sorry to hear that you had a negative experience with our service. We value customer feedback and strive to provide excellent service to all our customers. We apologise for falling short of your expectations on this occasion.
Our customer support team will review your order details and the interactions you've had with our service. We take your feedback seriously and are committed to improving our services based on customer experiences.
To ensure a prompt and effective resolution, we kindly request that you provide us with specific details regarding the issue you encountered. This will allow us to address the problem directly and provide appropriate solutions.
Please expect direct communication from our customer support team shortly. They will reach out to you to gather additional information and work towards resolving the issue to your satisfaction.
Once again, we apologise for any inconvenience caused and appreciate your patience and understanding. We value your feedback and the opportunity to address your concerns.
Sincerely,
Miagadget
Great price. Samsung Galaxy S23 Ultra, phone
Did a lot of reseach, on the Galaxy S23 Ultra, mobile phone, including many many websites, comparing prices.
Found Miagadget beat their competitors hands down on price.
I emailed them to ask if the Samsung Galaxy would work in the U.K, as some reviewers on another well known website said it didn`t. Had a very quick reply, within twenty-four hours to say it would.
The phone came very quickly, well within the eight days given for delivery. Very well packaged as well.
I must admit, not having heard of this company before, I was very sceptical that it might have been a scam.
O.K so the phone number doesn`t work, which is VERY annoying, but to give them their due, emails are very quickly answered.
I am very happy about the ordering, delivery and customer service, so will order again from them, when needed
21 January 2024
Reply from Miagadget
Dear Customer,
Thank you for purchasing from Miagadget.
We are glad that your purchasing experience is pleasant and appreciate your effort to leave product reviews on the actual products on our site if you have time.
Once again, thank you very much for your purchase and we hope to serve you again very soon. =)
Sincerely,
Miagadget
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