Ordered a camera, it broke (within the first 6 months), tried to claim a repair, replacement or refund under their “12 month warranty” to no avail. Company is completely unresponsive and will not... See more
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I ordered online as we all do ,and needed replacement urgently as existing phone broken . Received email stating I would receive information of delivery. I received nothing. I wrote three emails and c... See more
Company replied
Ordered a Xiaomi pad 6 pro (CN Spec) and received well before advised date. Also included a compatable charger. Have had no issues and would recommend Miagadget. Would advise to have some patience as... See more
Company replied
Really good options, and very good prices! I was looking for 2 newer mobile telephones. I had undertaken lots of research to be clear as to what I wanted, and I took time into looking at a whole range... See more
Company replied
Company details
Written by the company
Miagadget was born out of a shared passion for gadgets and good deals. We fully understand what customers need and demand: Good Prices and Service. We are ready to bring all the value you look for you.
Contact info
14 Cotton's Garden, E2 8DN, London, United Kingdom
- +44 07861 496166
- contact@miagadget.co.uk
- miagadget.co.uk
3.3
Average
535 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item not received cant they refuse to…
Item not received cant they refuse to send another item or issue refund.
16 August 2023
Reply from Miagadget
Dear Customer,
We are sorry to hear that you had a negative experience with our service. We value customer feedback and strive to provide excellent service to all our customers. We apologise for falling short of your expectations on this occasion.
Given this situation, our team promptly contacted Royal Mail for updates. We are still awaiting their response and will continue to monitor the situation closely. We will resolve this issue when Royal Mail confirms that the parcel is either lost or delivered to the wrong location.
We understand your frustration and will do our utmost to resolve this matter to your satisfaction. Thank you for your patience and understanding.
Sincerely,
Miagadget
Good product and on time
12 October 2023
Reply from Miagadget
Dear Customer,
Thank you for purchasing from miagadget.
We appreciated your kind understanding for the late and also leave us this review.
Thanks again for your purchase and time, we hope to serve you again soon. =)
Sincerely,
Miagadget
Reply from Miagadget
Dear Customer,
Thank you for taking the time to write a review.
We are very grateful for your custom and are glad everything went well with your purchase.
Thank you very much for your purchase and we hope to serve you again very soon. =)
Sincerely,
Miagadget
Impossible to contact - Avoid
Order #MOR000054680
Update Edit - 12/12/23: Communication is via email. Eventually refunded in full. Given 4*. 5* would be if their phone lines worked.
____________________________________________
Ordered a mobile phone. It arrived pretty quickly, so everything seemed fine. The phone was a gift for the missus and she decided she didn't like it. The phone has a 30 day return guarantee (which is not a guarantee but a legal obligation).
Trying to contact the company seems to be a nightmare. The ticket messaging system does not work. The two telephone numbers given on the website ( Company Phone: +44 07861 496166 and Customer service +44 1615071594) do not work. The former does not work and the second asks for an extension, but no extension is given on the website or the order confirmation. I have emailed a message asking for return information.
Until I receive a reply and refund, this will remain a one star review. Such a shame as the phone arrived so quickly. Updated to 4*.
1 November 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We apologise for the inconvenience you've faced while trying to return your order. We understand that your wife would like to choose a different phone, and we are committed to helping you with the return process.
Our customer service is vital to us, and it appears there have been issues with our contact methods. We appreciate your patience, and we'll ensure you receive the necessary information to process your return as per the 30-day return policy.
Thank you for bringing this to our attention. We'll prioritise your request and ensure you receive a prompt response regarding the return process.
Sincerely,
Miagadget
Miagadget
My item arrived 12 days after ordering and arrived in good condition. The website stated 7 to 8 days from the date of dispatch. I contacted the company through the link on the website and received a reply the next day saying the delay maybe down to the courier.
11 October 2023
Reply from Miagadget
Dear Customer,
We appreciate your feedback and are glad to hear that your item arrived in good condition. We apologise for the delay you experienced, and we understand that it can be frustrating when delivery times don't match our estimates.
The website's estimated delivery times are typically accurate, but occasionally, delays may occur due to various factors, including courier issues. We're continually working to ensure a smoother and more consistent delivery process.
Thank you for your patience and for bringing this to our attention. If you have any more questions or need further assistance, please don't hesitate to reach out to us.
Sincerely,
Miagadget
Did not get the product at all..
Did not get the product at all... emails are bouncing back and not getting delivered.
Do not buy.
11 October 2023
Reply from Miagadget
Dear Customer,
I understand your frustration with the delay in your order, and I sincerely apologise for any inconvenience you've experienced. We value your business, and we are actively working to resolve this issue and ensure the timely delivery of your order.
Regarding the issue with emails bouncing back, we would like to inform you that our website is currently undergoing maintenance, which may affect the functionality of our "Contact Content" page. As a result, emails sent through this page may not be delivered successfully to our mailbox. We sincerely apologize for this inconvenience.
To ensure that your inquiries reach us, you can write directly to our customer service mailbox at miagadgetuk@gmail.com. Our team will be ready to assist you and provide updates on the status of your order.
Thank you for your patience and understanding.
Sincerely,
Miagadget
MOR000053209
This will be my final review of this scam of a company. from ordering on 23rd of September and paying them £82, all they have done is tell lie after lie as to why I haven't received the items I paid for and inconsistent lies at that. Fortunately, once I got to the 30-day mark, my bank was able to take my money from these fraudsters. I see from the reviews that some people do get the items they paid for but many don't so do yourself a favor, don't take the change!!!
30 October 2023
Unprompted review
#MOR000053338
Still can’t get a reply to my numerous emails, 6 weeks after my order it still hasn’t been delivered. No tracking information provided.
Absolutely scam company. AVOID AVOID AVOID
14 September 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We apologise for any inconvenience you've experienced with our service. We value customer feedback and strive to provide excellent service to all our customers. We regret any shortcomings you've encountered on this occasion.
Regarding your previous communication, we couldn't locate your message in our mailbox. You can reach our Customer Service team at miagadgetuk@gmail.com.
Upon reviewing your order, we have confirmed that the package was dispatched. However, we've noticed that the Royal Mail tracking hasn't been updated. We've already contacted them, and should there be any updates, our CS team will promptly inform you.
We understand your frustration and are committed to resolving this matter to your satisfaction. Thank you for your patience and understanding.
Sincerely,
Miagadget
Give this company a chance!
Ordered a Canon lens. List price is £720.00 some independent camera retailers sell for £590.00 ish.
Miagadget was £491.00!
So, I ordered and then read some really awful reviews and regretted my decision.
Unfortunately, DPD provide inaccurate information which led me to believe that the parcel was with them.
When it kept failing to be delivered, I got cold feet and contacted Miagadget.
To be fair, they replied quickly.
The lens has been delivered today. It's an authentic Canon lens and totally brand new.
Miagadget would benefit from publishing realistic delivery dates. It's taken just shy of 2 weeks, rather than the 6-8 days promised.
So, my advice is have faith. The price I've paid is so ridiculously low and two weeks isn't so long to wait!
27 October 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for purchasing from miagadget.
We appreciated your kind understanding for the late and also leave us this review.
Thanks again for your purchase and time, we hope to serve you again soon. =)
Sincerely,
Miagadget
Disappointing service!
Disappointing service!
Ordered a mobile phone from Miagadget a month ago, but still, there is no sign of it. I have made numerous contact with them, but every time they say wait a bit longer.
I requested to cancel my order, but again, they denied my request.
It is really like torture!!!
Update:-
Below is the latest response from Miagadget:
"Re: Order #MOR000053295"
Dear Customer,
We have opened an investigation with Royal Mail and are still working hard to solve it.
Please note that this process takes some time (Royal Mail can take up to 30 days to investigate). When a parcel has been confirmed lost, we will compensate you either by replacing the order, by making a refund to you. If we feel that it may likely be lost again, we may opt to compensate you in refund.
I hope this information has helped. Let me know if I can clarify anything else.
Best regards,
Miagadget UK"
I have requested a refund at least a couple of times now. See what happens!!!
20 September 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We apologise for the inconvenience you've experienced, and we appreciate your patience. However, we are unable to locate your order in our system with the information provided.
To better assist you, could you please provide us with your order number? This will help us track your order and provide you with the most accurate information regarding its status.
We value your business, and our team is here to assist you in resolving this matter as quickly as possible.
Sincerely,
Miagadget
Scam
paid for rush shipping, 10 days later still no phone and they have stopped responding to email. I am now going to have to start a charge back though my bank.
6 October 2023
Unprompted review
Reply from Miagadget
Dear Customer,
We apologise for any inconvenience you've experienced regarding your order and the communication delay. While we strive to deliver orders promptly, occasionally there may be delays due to high demand or other factors.
I have reviewed your order, and I can confirm that it is currently with DPD for delivery on the 18/10/2023. You can conveniently track your item's progress by visiting this link: https://track.dpd.co.uk/parcels/15504145312569*20368
We appreciate your patience and hope your order arrives soon. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Sincerely,
Miagadget
Reply from Miagadget
Dear Customer,
Thank you for taking the time to write a review.
We are very grateful for your custom and are glad everything went well with your purchase.
Thank you very much for your purchase and we hope to serve you again very soon. =)
Sincerely,
Miagadget
Reply from Miagadget
Dear Customer,
Thanks for using Miagadget.
We really appreciate your business and also leave us this review.
Sincerely,
Miagadget
The low prices was what attracted me to…
The low prices was what attracted me to the site, but this made me worried about service levels and how genuine it was.
All worries were unfounded as service and quality was great. The communication was good and increased my confidence.
22 September 2023
Reply from Miagadget
Dear Customer,
We appreciate your feedback and are thrilled to hear that our service and product quality exceeded your expectations. We understand that competitive prices can sometimes raise concerns, but we are committed to providing genuine products and excellent service.
Your confidence in us is very important, and we'll continue to work hard to maintain it. If you have any more questions or need further assistance in the future, please feel free to reach out. We look forward to serving you again.
Sincerely,
Miagadget
Everything went smooth and as per the…
Everything went smooth and as per the order - perfect purchase
22 September 2023
Reply from Miagadget
Dear Customer,
Thank you for sharing your positive feedback. We're delighted to hear that your purchase went smoothly and met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Sincerely,
Miagadget
BRILL
I ordered my pad on 3rd Oct, a bit wary sfter sering some reviwes on here but decided to take the risk, it was delivered 9 days later, pretty impresdive considering the distance it had travelled, great product and fantasic value for money
12 October 2023
Unprompted review
Reply from Miagadget
Dear Customer,
Thank you for sharing your positive experience with us! We appreciate your trust in our service, and we're delighted to hear that you received your pad within a reasonable time frame and are satisfied with the product.
If you have any more questions or need further assistance in the future, please feel free to reach out. We look forward to serving you again!
Sincerely,
Miagadget
Xiaomi pad 6 at ann amazing price
Xiaomi pad 6 at ann amazing price. Arrived on schedule in perfect condition. Was concerned about some negative feedback on Trustpilot. Pleased I order from this company and would highly recommend them.
18 September 2023
Reply from Miagadget
Dear Customer,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you are satisfied with your purchase. Providing our customers with quality products at competitive prices and ensuring timely delivery are among our top priorities.
We appreciate your trust in us, especially when considering feedback from various sources. Your recommendation means a lot to us, and it motivates us to continue delivering the best service possible.
If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help.
Thank you for choosing us, and we look forward to serving you again in the future.
Sincerely,
Miagadget
Gopro no item no response.
Ordered a gopro11 over one week now since ordering and money taken. Sent email 3 days after order placed as no confirmation received. No response. Seems a common issue...
1 October 2023
Unprompted review
Reply from Miagadget
Dear Customer,
I apologise for any delay you may have experienced with your order. I've reviewed the tracking information, and it appears that your item is currently in transit on its way to the delivery address. According to Royal Mail, they have confirmed that your Item was received by Stroud DO on 12-10-2023 and is now due for delivery today.
For real-time tracking updates, please visit Royal Mail's website and enter the tracking number FJ496361154GB at the following link: https://www.royalmail.com/track-your-item#/tracking-results/FJ496361154GB
We appreciate your patience and hope your order arrives as expected on the estimated delivery date. If you have any further questions or need assistance, please do not hesitate to reach out to us. We are here to help.
Sincerely,
Miagadget
Excellent value
18 September 2023
Reply from Miagadget
Dear Customer,
Thank you for purchasing from Miagadget.
We are glad that your purchasing experience is pleasant and appreciate your effort to leave product reviews on the actual products on our site if you have time.
Once again, thank you very much for your purchase and we hope to serve you again very soon. =)
Sincerely,
Miagadget
Best prices online
18 September 2023
Reply from Miagadget
Dear Customer,
Thank you for taking the time to write a review.
We are very grateful for your custom and are glad everything went well with your purchase.
Thank you very much for your purchase and we hope to serve you again very soon. =)
Sincerely,
Miagadget
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