Michael Hill Reviews 191

Save your money
They do not stand behind their product.
I have purchased a chain 2 months ago and it broke at the clip, they refused to repair it as I had not purchased their warranty.
I got it repaired elsewhere and it broke again at a link this time.
$350. gold chain should not be so fragile.

I used to work for Michael Hill at the Cherry Lane store in Penticton, Canada.
I do not recommend working for this company at all, especially not the Penticton store. The Manager, Ryan Romanchuck is a sexual predator who has been reported on more than one occasion, and yet this company still employs and protects him, not his victims.
When I worked there, he made lewd comments, peered down female staff members tops, he does not allow female staff members to bring their spouse along to company events, even if the spouse pays. He touched me inappropriately on the butt, shoulders, back and arms, and even tried to kiss me. I reported this to Human Resources, and all he got was a slap on the wrist, and he got to keep his job. I felt like I was forced to quit, as I could not work with him anymore. I was given a small payout to keep my mouth shut about his behavior. But after 2 years of not being able to even go to the mall where he works out of fear of being stalked, I need to say something. I need to warn women about the work atmosphere at the Micael Hill Cherry Lane store. I definitely do not recommend working here, where the manager is a sexual predator, and Michael Hill continues to protect him, not his victims

I went to micheal Hill at chermside to look at a helix evil eye,they had none in stock,so i bought one on line,most dissapointing piece i have ever bought,still in bag and box,its tiny,not at all like picture.i would have returned it but cannot return earings.i have bought $2,000,earings from you they are fabulous also have bought diamond helix reaing its great,but this one is not.

Poor quality jewellery! China sales guy spat out saliva from his mouth every time he talked, and his breath was bad! Stay away Perth city store!

Totally cheap and over priced products
Poor customer service
I brought a leather bracelet , it’s completely falling apart after 6 months. Leather coated on top of string.
Wear and tear they said . Also it’s not full leather. There wording appeal of leather.
Completely rude staff ,
Stay away from Micheal Hill
Read the reviews..

Poor quality, terrible service and bad communication! Stay away. I was warned and did not listen now I’m paying for it.

I purchased a tennis bracelet and loved it. I was wearing it to work and was telling everyone about how wonderful it was. I loved it so much that I bought a second one, bigger!

I started wearing the bigger one and within a week the clasp broke. I took it into the store and they “fixed it” and within 3 days it broke again.

I went back into the store and they were looking at me like I was crazy with 2 heads!

They kept telling me to leave it with them and they would have it fixed and I refused. I told them that if I’m spending this kind of money that I wanted it on me. It took for me to put my foot down and cause a scene. I demanded a refund. They tried to reface it but the ones they showed me just did not look the same. A tennis bracelet set in 10 carat gold should not be breaking 2 weeks out of the shop. May bet if it was set in 22 or 24 carat! They made me feel like I was over reacting.

They begrudgingly refunded my money and thank god!

I went home and put the initial bracelet that I bought, thinking, at least this one is ok! It snapped!

I took in into the shop and have had to pay $75.00 to have it fixed. Now I don’t want to wear it in case it breaks again as I know they will charge me for it.

Wast of money and time. Never again!

The sales person product knowledge of earrings I was looking to buy for my wife was very poor. The earrings I bought were in fact helix earrings which my wife cannot wear.
Upon returning to the store, I was advised they could not process a return and I should contact customer service.
I subsequently emailed customer service along with photos of the helix earrings against my wife's ear and was told I could not return them to buy a pair my wife could wear (they were $300).
This was extremely disappointing considering I have purchased more than $6k of jewellery from MH over the years.
They have lost my business.

This $2,400 diamond bracelet has just broken for the fourth time. Yes, we have life time cover to get it fixed but I am SICK of getting it fixed. It breaks from very gentle snags (design fault) and then I'm told it's not designed to be worn all of the time? What is the point of having jewellery if you can't wear it? This isn't the first faulty product I have purchased from MHJ either. The diamond in my engagement ring has fallen out on 3 separate occasions. MHJ masss produce and fail to deliver on quality. I will never purchase from this company again. Over 2K wasted and for what? I never get to wear it because it always needs to be fixed!!!! I have a photo I am happy to attach to this review. We were told we could not get a refund, and I would like to know why! We were sold a poor quality product that cannot be worn. BUYER BEWARE

I recently had an extremely frustrating experience with Michael Hill, which I believe potential customers should be aware of. I made a substantial purchase of jewelry, including a ring and earrings, totalling over $9000. Despite the high value of this order, my experience with their customer service and return policy was deeply disappointing.

Within hours of receiving my order, I found the quality of the ring to be unsatisfactory and decided to return it. Although I acted swiftly and followed the advice of their sales agent to initiate an exchange, the store manager claimed he needed approval, and my request was inexplicably denied. It’s worth noting that neither I nor the store manager could identify any defects or signs of wear on the ring without a microscope, calling into question their claim of significant wear caused by me.

This incident has left me feeling trapped and cheated by Michael Hill. Despite their advertised 30-day return policy, my attempt to return a high-value item due to dissatisfaction was obstructed by what appears to be deceptive sales tactics. The lack of transparency and accountability in handling my return is alarming and suggests a pattern of behavior aimed at trapping customers into keeping unsatisfactory products.

I urge anyone considering a purchase from Michael Hill to be wary of their customer service and the actual quality of products versus their high price points. This experience has demonstrated a disregard for customer satisfaction and ethical business practices, making it hard for me to trust or recommend Michael Hill.

Stay away from Michael Hill… they don’t honour their return policy on wedding bands, and now stuck with a $1200 wedding band that will sit in a box forever, when you buy your rings they say you can come back and get the rings soldered together then when you go in to get it done they say no… the men’s wedding band is HORRIBLE quality, was worn for the ceremony and pictures and is now in awful condition and the Regional Manager won’t even take 5 mins out of his day to contact us!! Save your money and go elsewhere unless you want to be treated like trash and have nothing done by any staff

Nearly 4 weeks waiting I now have my Engagement ring 💍. Thanks for my surprise Grizzly and proposing to me all over again💋. No Casey Barnes wasn’t involved this time around! My Fiancé Gav pulled me up on stage at a Casey Barnes concert on the 1st of June and popped the question in front of hundreds of people
#specialorder #MHJ #lovemyengagementring #mydreamring #somuchlove

Received a MH chain as a gift. Not my style so went to store to exchange. Was told 30 day limit in exchanges. This was not written on the receipt & the staff did not mention this to my grandmother knowing this was a gift. The Sherway Gardens store said need to call the 1-800 customer service in Australia. Called was told nothing they can do. Not even a simple exhange that was 3 days past the 30 day mark. The Sherway staff knew this. Awful company who don’t care about customer satisfaction. DON’T SHOP THERE!! Money Grab Company.

Absolutely disgusting service. After being a life long customer, they refused to exchange a pair of earings my husband had bought for my 60th birthday. I now shop at an opposition store that happily exchange if needed

The policy was not communicated clearly to me at the time of purchase,I have visited your store three times for different purchases, and upon checking with one of my colleagues who is also a customer, they mentioned not being aware of this condition either for lifetimewarranty. This is misleading advert to increase the sale. Other part is ring cost me 2100 and Diamond didn't even last for two year ring wasn't rigid enough to hold dimond for 1 year 6 month. Quality vs pricing does satisfy the value of the reknowned brand.upon taking this issue to customers care their response was "I can appreciate that in the excitement of the moment, communications can be missed"" and dismissed . Never going back and I asked my circle to do the same.

This situation is quite disappointing, and I want to ensure this doesn't happen to other customers.

Stay the hell away from this "jewelry" retailer. Being somewhat of an expert in jewelry, my beef with this company is the extremely shoddy quality of their products and the quality of gold they use in manufacturing. This company is shockingly bad. I would permanently avoid this retailer , in the branded world of jewelry where the price to material ratio is always super high, unfortunately Michael Hill falls very short. This is basically junk jewelry that's dressed up as premium jewelry. This is not anywhere close to Tiffany, Cartier or David Yurman quality, this garbage is leagues below. Read what I wrote again: the jewelry they stock and source is garbage quality. Stay away for that reason alone!

0 stars.
Bought an engagement ring
Dint within 4 days of wear
Under their "care plan" sent away
Cannot be fixed
Told just like driving a car and having a crash day one, this is wear and tear, bad luck
So now I have over $1,000 ring with a dint
Head office useless and dismissive

Can I give them zero star ? Avoid MH seriously. Worst company ever. When I wrote comments in IG they deleted comments as well. Looks like Just show fake comments in their page.
This is a response I received from Michael Hill when I enquired about being able to extend a gift Foucher purchased in December 2019, just before Covid, and which expired in December 2022. I have always been a loyal Michael Hill customer, And overlooked the expiration date of the voucher. Of course during Covid I could only use it online, which wasn’t much use, but I have receive no luck in trying to extend it so that I could use it in person now. I would’ve thought the least Michael Hill could do would be to offer some kind of benefit, even if they didn’t Want to credit the voucher in full? I won’t be shopping there again…

disappointment ! regarding the handling of a voucher I purchased from micheal hill company in December 2019, which expired in December 2022.

Due to the COVID-19 pandemic, both physical store and online services were closed for an extended period, making it challenging for customers, including myself, to utilize vouchers purchased prior to the pandemic. Despite these exceptional circumstances and the significant impact on consumer behavior, I was informed that my request for an extension on the voucher expiration date could not be accommodated.

While I understand their policy regarding voucher expiration dates, I believe there is a valid reason to reconsider in light of the unprecedented challenges faced by customers during the pandemic. As a loyal customer who values your products and services, I find it disheartening to have to plead for a reasonable extension under such circumstances.
This action would not only demonstrate your commitment to customer satisfaction but also preserve the trust and loyalty of your patrons during these challenging times.
I’m not going to shopping with Micheal hill again and avoid this company.

Have shopped with Michael Hill all our life. My husband has recently bought me a gorgeous pair of earings for my 60 th birthday. Unfortunately just by looking at them, I can tell they would be way to small. Went in within hours of recieveing them to be told no we can't exchange. I know there are rules but not once was he told he couldn't change them. Girl and manager couldn't have cared less. Sorry but after all the years of always buying my jewellery there I will take my business somewhere else. Waste of hundreds of dollars

My advice is to avoid Michael Hill like the plague. After several very poor experiences, I will never spend another dollar of my hard earned money in any of his stores. Our latest experience was with a ring that had a sapphire that fell out of it. After returning it after only14 months and it having had all its checks under there lifetime warranty. (Not worth the paper it's wriiten on or the money paid for it) They tried to tell us the ring was beaten up. It wasn't. They then told is they couldn't get the saphire required to fix it. Not good enough. They then found a saphire that was to small and tried to tell us it was fine. In the end the replaced all the saphires that they intially couldn't find after I kicked up a massive stink. It took them 3 months. This is just one incident of many. I suggest going anywhere else to buy your jewellery.