Michael KorsReviews 

Went through the order process and scheduled a click & collect. Email confirmation received with a message to say I would receive another when my order was ready to collect. Within an hour and half or so I'd received another email to say my order had been cancelled with no reason for cancelling. Completely awful customer experience.

I wish I could give a 0 ridiculous. Wouldn’t even refund me my money. I was being forced for their (delivery window to finish)

My Mum bought me a MK purse from Cheshire Oaks last year for Christmas. I never used it till this Summer. Within a couple of days the press stud came away from the purse. Unfortunately my Mum passed away so I have no receipt. I drove to Cheshire Oaks-over an hour away-to explain this but they just said I'd to contact MK direct. After weeks of intense emails from them they won't do anything about it. Said they can't trace a receipt so basically tough even though I sent them the label from inside+photos of the purse etc. I will never buy anything else from them ever again.

I just cannot begun to tell you how wonderful your staff are at Meadow Hall Sheffield.

Penny, Chloe and Harry are absolute gems and are doing you so proud. The way in which they have looked after me and my family is breath taking.

They are ABSOLUTE GEMS!!

I have been and still am very seriously ill and they manage to make me forget about what I’m going through.

I do truly look forward to going there…..it is the total highlight of my time.

Thank you so, so, so much.

I truly do think the absolute world of them.

Penny is the first person we got to know, she is an absolute credit to you all.

Thank you so, so much again.

Big love and hugs always and can’t wait to see you all soon.

😘😘

Sadhna, Saira and Kashi

Can't rate the product, as I haven't received it, their chosen delivery partner didn't bother delivering it to the correct place, dropped it somewhere at a neighbours door (same street, different property block as per courier GPS information). Now I'm left without money, without a parcel and all MK can do- fill a form which will then be investigated sometime when they're free. Well great, the courier company tells me to contact the seller, and then the seller sends me a form back to contact the courier company, how cool is that?! Isn't this the greatest place to buy stuff from? I will fill the form, once I figure out how to fill a protected pdf form, as I don't have a printer at home and can't print it to handfill, and probably will get my money/parcel eventually, but this is just not the service you'd expect from a big brand online seller. I'd avoid ordering from here and find alternatives online.

I’m surprised by the number of negative reviews. I always order online. Mostly as presents for my sister. I’ve never had major issues with quality or service. Had to return an item this year as they sent wrong order but got my refund and customer service was helpful.
Also I received a sandal order where one side looked like a display item and asked for and got a further discount due to the scoffs, etc

Again customer service was speedy and helpful

I have had a pleasure to deal with Jade from Meadowhall Michael Kors' store today and what a great experience it was. Not only that she is very professional and "hands on" but also such a lovely person too.
Thank you Jade of all your help xx

Beatrice from Michael Kors in the Ashford Designer Outlet Store was truly amazing. She had excellent customer service skills, patience and a lovely lady. thank you for a great experience

Someone bought me some earrings for a special birthday. Only had them 3 years and a few stones in one have fell out. Sent them back, but the customer service has been diabolical! Very disappointing experience. Refuse to repair unless I pay nearly 3/4 of the cost of the original earrings to repair a few stones in 1, which shouldn’t have fell out anyway if they had been better quality!!

Beautiful bag but Advertised with a metal zip and bag recieved had a cheap plastic zip.
The bag was heavily reduced in price but still expect to get what is Advertised on the official Michael kors site.

Order was delivered as expected. The purse came in great condition, well wrapped and I was happy with my purchase. After reading comments on here I was fearful that my order would be problematic, but all was fine.

Rubbish and not worthy of having customers

Ordered online many times but no hassle as such and received well before assured delivery time

I always have good experience with MK. Never have any issues. Actually shocked seeing so many negative experiences. Love their goods. Always well packed. Fast delivery.

Horrible customer service. Due to Brexit, my order was said to be delayed. However, I have been waiting for 2 months for it to arrive and have had no updates on order status! (I believe it has been lost due to the crazy 2 month delivery time). I have contacted them twice requesting a refund, because I, clearly, don’t need the item anymore and I am extremely frustrated about the situation. First time they ignored me. Second, they just sent a gift “40£ off my next order”(basically ignoring my request for refund), which will be no good for me, since I will never shop there again!

I have ordered a pair of sandals on sale but they did not fit well (the leather was way too hard in my opinion, which was rather strange for such a high end brand). I returned and got my refund in around 2-3 weeks time. I have to say though that when I realised that the parcel has reached their distribution centre, I did write them an email saying that I read a lot of negative reviews on Trustpilot and if they can advise me if I should be starting a process with my bank yet or they are going to refund. Not sure if may be this worked, but my email was answered in under 30 minutes and a week after that I had a refund.

I want to give zero stars, but can't. MK should be thoroughly ashamed of their lack of good customer service and the way they treat their customers. I will never buy anything from them again! I purchased a couple of handbags then unfortunately some clothes which were too big so I returned the clothes over a month ago. I have been chasing my refund for over 2 weeks now and they firstly ignore your messages then respond with a message in such poor English that you can't understand a thing. Then they ignore you again. There is no phone number to contact them, you have to message them which they ignore. Out of sheer exasperation I have gone through Martin Lewis' Resolver and after several messages on there, without a singe apology from them, they have confirmed receipt of my goods but still haven't refunded my money saying that they need to escalate this to another department!! So, 5 weeks after returning my items I still don't have a refund! AVOID AT ALL COSTS

A zero star returns experience!! Returned an item on 28th December and to this day no refund and no help from customer service

All items are lovely and have been happy with them, Previously rated poorly due to having a delayed refund issue and I felt like to wasn’t being resolved however after speaking with a helpful lady today they have dealt with it swiftly, thank you.

If I could have given zero stars I would have. After ordering three coats in November, I received a deliver date appropriately five days later. The day came and went. I tried contacting Michael Kors but was met with a telephone message saying that because of COVID they were not accepting any phone calls. I then contacted via their online contact link only to be told that I should go direct to the courier UPS. This went on for weeks. When the coats eventually arrived I had moved from England to Scotland so my daughter returned the entire order for me. Today I was told that they had credited one coat. Since all the coats were in the same package, if they received one coat, they received them all! Thank goodness I used Klarna for this purchase because without their help and understanding I would be waiting for the return of nearly £400! My advice DO NOT ORDER FROM MICHAEL KORS!