MicroFix Reviews 

Reparatie dock connector iPhone SE 2020 perfect uitgevoerd.

It took more than a week, but it was apple fault, just long time to receive a replacement part. Very good system to keep client up to date with the repair status.

Dont go here! They don’t tell you anything but charge you money afterwards for no reason. 60 euro of 550 euro was my choice. Why not communicate this at forehand? Apple told me this was free, but microfix tried to ask money for it. It cost me a lot of stress. Also, they let you wait for a long time and are very unfriendly.

Was everything ok! I do like your customer care

Warning: they may charge you to repair an item still under warranty.

issue: touch id failing to function.

I did everything asked of me from apple (erase/reset etc. ) and apple advised to take into a store (or post), I decided to take in store and expect quick resolution. Again took all the steps in front of them - erase all data etc. - issue still there.

They then tell me they will do their own software diagnostic checks which I was not asked to complete and if a software fault is found because of this I will be charged 35 euro. Huh??

The expectation is for the reseller to agree: there is a fault, you have tried everything we can ask of you, your item is still under warranty so we will take it from here and either repair or replace it for you.
Isn't that a basic expectation of a warranty?

If Microfix expect payment for software fixes for items under warranty which the customer is not asked to perform then they should take it up with Apple, not with the customer.

I'm going to follow up and take this up with Apple, completely wasted my morning and expensive parking.

Efficient, reliable, professional. Top work

Fijne Service

I called Apple about the microphone not working on my AirPods Pro. They told me I was entitled to a direct swap as it had just failed. I made an appointment by phone with Microfix west but when to my microfix appointment and the person behind the counter told me I didn’t have an appointment even though I had an appointment number and showed the confirmation email. She eventually agreed to deal with me. She walked it the back room (with door open) and spoke to a man in the back room who took just one AirPod out of the case and told her to tell me I wasn’t covered for replacement as there was damage (a tiny black mark) which was nowhere near the microphone which was the issue. He was sitting talking with a group of people laughing and they didn’t seem pleased that she had interrupted them with the query.

I disagreed with her saying I wasn’t covered but since I needed a resolution, I explained that I also had Apple Care+ so I should still be covered regardless of damage. She again asked the same man who immediately told her I wasn’t covered for accidental damage. I had to take out the insurance policy terms and prove I was covered. They finally agreed to replace one for free and the other under Apple care. They said it would take 5 days (previously I was told it would be a same day swap). 7 days later they said I could collect it. Generally I found the service quite strange, like they were accusing me of some sort of scam or that I wasn’t entitled to what I had paid for. It was unpleasant to need to explain all the information to them and I hadn’t, I would have left with no new AirPods. Very disappointing. The replacements do work, so that is the only reason I didn’t give the lowest possible score

The service was very quick, which is much appreciated when I am without my laptop. The keyboard of my laptop was replaced. However, the keyboard replaced was not exactly like the original one, so it is taking me quite some time to adjust to the new keyboard (the left shift and also the enter key are slightly different). I wish I was informed of this difference before it was done as my preference would have been to have the original style of keyboard replaced.

I will certainly take my computer back to this store for any future repairs.

Apple Macbook pro keyboard repair, done without any issues under warranty of Apple

Excelent & quick service. Incredibly friendly and made the expierence covid safe.

Super fast replacement of my Earpod Pro's even during COVID.

Great service, reliable and fast, apple trusted

Excellent service and quick in response from the Amsterdam West staff

The entire process was flawless. I made an appointment through Apple Support for a repair, left my device at Microfix A'dam West, later that day I received the quota for the repair and paid online. Two working days later, I got a notification that my device was repaired and picked it up just like new. I highly recommend Microfix!

If they only would have told me my Iphone 11 PRO max is NOT waterdrop proof anymore after the screen repair of 361,10 euros I would have never touched it with my wet hands ever again. Only solution they offer is a repair of 700,- Repaired my screen 3 weeks ago, can throw away my new Iphone 11 PRO max right now... No compensation, no discount, not even looking at the inside of my phone.