Microperfumes Reviews 10,640

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers are really happy with the authentic products and the opportunity to try various fragrances before committing to a full-sized bottle. Many appreciate the value for money, especially for luxury scents, and the convenience of the travel-sized sprays. People also frequently mention the good website and the ease of ordering, with some highlighting fast shipping and well-packaged items. However, some customers were dissatisfied with their orders, reporting that they received incorrect or missing items, or products that did not smell authentic or appeared diluted. A significant number of people were also unhappy with the customer service, describing it as unresponsive, unhelpful, and slow to resolve issues.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers appreciate the wide variety of perfumes and the... See more

Order

People report negative experiences with order. Many customers received incorrect items, missing products, or... See more

Customer service

Users describe negative interactions with customer service, often citing poor responsiveness and a lack of... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the authenticity and good smell... See more

Price

Consumers have mixed opinions regarding pricing. Many reviewers appreciate the opportunity to try expensive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When I went from wearing the same perfumes to being a perfume junkie, discovering Microperfumes was great because I could discover new fragrances for a small investment. Those little tiny vials are a... See more

Rated 3 out of 5 stars

I will start with the good. Great value for trial and smaller sized fragrances for those wanting to truly try before committing to a full size fragrance. Now the part that’s the issue. Custome... See more

Rated 5 out of 5 stars

Excellent selection. Good prices. No problems with order accuracy, Good website. Shipping is a little slow. Have placed multiple orders and will do so again.

Rated 5 out of 5 stars

I have bought from Microperfume on many occasions, and they're fragrances are 100% the real perfume. With the sample vials, I can test which scent mixes well with my own personal essence before buyin... See more


Company details

  1. Perfume store

Written by the company

MicroPerfumes provides 100% authentic fragrance samples starting as low as 99¢. Find your perfect scent today and order a full-size bottle at a low price with free shipping!


Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Experience

Shopping was very easy and I did not have to wait long to receive my 6 colognes. It's a great way to sample colognes before you buy a full bottle or if you just want to keep trying new scents.

17 September 2024
Rated 1 out of 5 stars

Better description on what I was…

Better description on what I was purchasing I paid 20.00 for those little viles I was under the assumption that I was buying aerosol spray cologne

7 October 2024
Microperfumes logo

Reply from Microperfumes

Thank you for sharing your feedback with us! I’m sorry to hear that the product wasn’t what you expected. We do our best to provide clear descriptions, but I understand how there could have been some confusion. The $20 purchase was for sample vials, which are intended to let you try different scents before committing to a full-size bottle.

If you're looking for aerosol spray colognes, I'd be happy to assist you in finding the right product! Please don't hesitate to reach out if you need any recommendations or have any questions. We're here to help!

Rated 1 out of 5 stars

Replica

Positive: Received order in a timely fashion.

Negative: Product is not Authentic, nor Original, and this should be stated.
This is a Chemist Company basically Practicing and this too should be mentioned- if you’re into fakery, imitation and designer inspired products-this is the right place to order from.
Ultimately, you get what you pay for.

8 October 2024
Unprompted review
Microperfumes logo

Reply from Microperfumes

Hi Jacquelyn,

Thank you for reaching out to us. We are very sorry to hear that the fragrance did not meet your expectations.

Our team works very hard to ensure the integrity of each fragrance is maintained throughout the decanting process and never altered.

We decant directly from the original retail bottles (which we also sell) into smaller, more affordable sample and travel sizes.

Although we can assure you that our fragrances are authentic, there are some factors that can affect fragrance performance. For example, a fragrance may be affected by the heat generated in delivery vehicles while in transit to your home.

If you believe your fragrances have been negatively affected, we will offer you a replacement free of charge. Your satisfaction is our top priority, and we hope we can make this right for you.

Please let us know if you would like to proceed with a replacement for these items.

We appreciate your cooperation and we hope to hear back from you soon.

Best,

Microperfumes Team

Rated 5 out of 5 stars

No complaints so far

I thought my colognes came in a timely fashion and the bottles they came in where professional and fancy looking. I've purchased other colognes and perfumes from other decanter companies and they were in clear plain bottles which I don't have a problem with but micro perfumes packaging looks much more professional. So far, I haven't had a problem and I've made a couple of purchases

7 October 2024
Rated 1 out of 5 stars

Customer service = None

Last order took about a month an a half to arrive and in in Canada . No customer care at all, only Third party website to answer you question by email, but after all the wait no rebate or other compensation for the wait…go to DecantX instead, way better !!! 0⭐️

1 October 2024
Unprompted review
Microperfumes logo

Reply from Microperfumes

Dear Al Wells,

We sincerely apologize for the delays and frustration you experienced with your recent order. We understand how disappointing it can be when expectations are not met, and we are committed to improving our service.

Shipping to Canada can sometimes take longer than anticipated due to customs and external factors, but we recognize this does not excuse the lack of timely updates or compensation. We're sorry if our communication fell short in this instance.

We truly value your feedback and would like to make it right. If you’re open to it, please contact us directly at help@microperfumes.com so we can discuss how to resolve this for you. We want to ensure your experience is positive moving forward.

Thank you for bringing this to our attention.

Best regards,

Microperfumes Team

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