Quick and Reliable
I've have two Macbooks repaired by MicroReplay. No complaints! Much less expensive than to go to Apple!
22 March 2016
Unprompted review
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Company details
Information provided by various external sources
We provide complete, national mail-in laptop and desktop computer repair services for Apple products. We offer true component-level repair of damaged and failed parts including difficult-to-fix liquid spills, tough abuse cases such as dropped/immersed systems, cracked or broken screens or display glass and other problems.
Contact info
6A Dunham Road, 01821, Billerica, United States
- 978-262-1340
- sales@MicroReplay.com
- microreplay.com
Waste Of Time and Money!
I paid $399 to have MicroReplay repair my mid 2010 Macbook Pro that was affected by the common, "panicking Nvidia graphics card" issue.
The warranty for their repair work lasts just 3 months. That's about how long their "repair" controlled the issue. About a month after the warranty lapsed, my Macbook started panicking again. First, about once a week, then gradually increasing to several times a day over the next few weeks.
There is only one person who works at this place. He seemed polite and professional during the initial contact and inquiry phase. However, after witnessing his conflict resolution process first hand, I can soundly attest that he is in fact very rude, aggressive and difficult to work with if problems do arise. Trying to get him to repair the laptop 6 weeks after the warranty had turned into a pumpkin proved to be a war of attrition via several highly frustrating, extremely patronizing tech support calls that could never resolve the issue. I'm pretty sure he was just going through the motions and meant to wear me down. It worked, and I decided trying to resolve this issue wasn't worth my time and energy.
I regret wasting my time and money at MicroReplay.
Update 3/24/16: Disregard the merchant's reply, he is a liar. 1 year warranty my foot. Perhaps that is the policy today (I doubt it) but I was told repeatedly my warranty was good for 90 days.
And he knows exactly who I am! "Might have us confused with another repair company." Ha, What a sad spin at damage control.
23 February 2016
Reply from MicroReplay
Bill,
We give a 1 year warranty on all of our repairs.
We have never done a repair for a Bill Joseph, I think you might have us confused with another repair company.
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