Midnight Hour Reviews 1,119

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,071 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made and often exceed expectations. People are also very satisfied with the delivery service, highlighting fast shipping and accurate tracking information, ensuring orders arrive on time and in perfect condition. However, some customers also noted issues with the return policy, finding it to be strict or unclear, especially when items don't fit as expected. A few other people also felt that sizing could be inconsistent, leading to the need for returns or exchanges.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and beautiful... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality, well-made, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and speedy shipping. Many... See more

Order

Customers had positive experiences with order. Many reviewers praised the ease of ordering and the quick... See more

Return policy

People report ambiguous experiences with the return policy. Many customers found returns and exchanges to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Midnight Hour is my go-to witchy and Gothic brand! Everything is such high quality and beautifully made/designed clothing. I was always the unusual and punk/gothy kid in high school and now this almos... See more

Rated 5 out of 5 stars

The dress fit perfectly and the tights were more comfortable than expected. The tights were also a little confusing to put on but only because they got a little winded up. Otherwise I got so many comp... See more

Rated 5 out of 5 stars

I love Midnight Hour. I have purchased several outfits from them and have been extremely impressed by all their f them. The clothes are good quality and fit true to size. The material is comfortable a... See more

Rated 5 out of 5 stars

The quality of both of the pants I've ordered is so much higher than I expected and I'm so thrilled. I've gotten loads of compliments on both. Sizing is pretty accurate, and I loved that it arrived in... See more


Company details

  1. Clothing Shop

Written by the company

Dark aesthetic fashion brand. Gothic and alt inspired clothing and accessories with superior quality and fit. Plus size inclusive. Female and family owned, based and shipped from Los Angeles, California.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and quality

I have bought many things from here and I love the quality. My one item has a defect and the other I think stolen from my package. Not their fault. But customer service was outstanding. They sent me the two items I ordered again and I love them. The wildly off their products are amazing and I thought the service was outstanding too.

19 April 2026
Rated 2 out of 5 stars

Not what I expected

It was nice thick fabric so no worry about it being sheer, but the construction and printed pattern just wasn't what I expected. For the price I expected more than a heat transfered print. It did look like the photos online but just felt and looked "cheaper" in person. I think if you're wanting a nice thick legging material that is almost heavy, this is an option but just not what expected.
And the pictures of the length are a bit deceiving because the "short" inseam looks like it stops at the ankle which I find too short and the "long" inseam is SO long in real life and I'm 5'5", the private area also fit strangely.

19 April 2026
Rated 5 out of 5 stars

100000/10

Everything i buy from midnight hour is amazing. I have purchased many many times now and every time the quality is amazing, shipping is fast, and everything looks exactly as pictured on the website

13 April 2026
Rated 5 out of 5 stars

I live this clothing company

I love the style of the clothes, and the quality is unmatched! Not to mention my packages come in within 2 days! Everything I’ve ordered from here has fit me perfectly and even if I needed to return or exchange something the process was super easy to do.

18 April 2026
Rated 5 out of 5 stars

The purchase easy, quality great

The purchase was easy, the quality of the material was very nice and when I asked a representative about the sizing she advised me to go up a size based on my measurements and I did not listen and it turns out she was correct.I ended up having to go through the exchange process but it was very easy.I really like the fashion and the material and I will be purchasing again

17 April 2026
Rated 5 out of 5 stars

Midnight Hour

Received items in a timely manner and I love the products. The materials are quality. Everything fits nicely. Sizes are accurate and pricing is reasonable. Website is user friendly. Very easy to use.

11 April 2026

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