ABSOLUTELY TERRIBLE CUSTOMER SERVICE - ZERO COMMUNICATION!
I placed my order (Order #2251) on August 22nd. It has been exactly 11 days, and I have been trying to contact this company constantly because my package is heading to the wrong delivery address.
I have reached out through every single channel available, but they are completely unresponsive. Once they take your money, they disappear into thin air. There is absolutely ZERO customer support. The package is currently in transit via Royal Mail, and only the sender has the authority to intercept or redirect it. Yet, they are blatantly ignoring all my urgent messages while my package is about to be delivered to the wrong place.
If nobody from Midnight Jewels contacts me IMMEDIATELY to resolve this delivery issue, I will have no choice but to initiate a chargeback through my bank. Avoid this business at all costs unless you want to be completely ignored when a problem arises. Check your emails and fix this NOW!