Miele Ireland Reviews 393

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the staff, particularly highlighting individuals for their exceptional product knowledge, helpfulness, and genuine interest in assisting customers. Reviewers appreciate the personalized advice and support received, which made their purchasing and after-sales experiences seamless and enjoyable. The service provided by these staff members is often described as top-quality, efficient, and a credit to the company. However, a significant number of people express strong dissatisfaction with customer service, citing issues such as long hold times, unfulfilled promises of callbacks, and a general lack of communication. There are also concerns regarding the quality and design of some products, with customers experiencing defects or premature failures, which they feel is unacceptable for a premium brand. Many consumers report difficulties in getting service appointments or repairs, with engineers failing to show up and a perceived lack of follow-through from the service department.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with some expressing disappointment over issues... See more

Service

People report ambiguous experiences with service, with some customers praising efficient and pleasant... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, knowledge, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some consumers expressing disappointment with product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial be customer service experience trying to arrange via customer service to collect a machine.Several phone calls without success No callbacks despite promises. Long waiting times and got disconn... See more

Company replied

Rated 5 out of 5 stars

Called into the Liffey SC branch yesterday to buy an oven and left after buying two additional products. How did that happen (my bank manager asked). Basically we were served by Caren Robinson whose p... See more

Company replied

Rated 5 out of 5 stars

We visited Miele showroom in Liffey Valley a few weeks ago as we wanted to replace our existing Dyson Cordless Vacuum Cleaner with the equivalent Miele Version. We were met in the shop by Ian Crowley... See more

Company replied

Rated 5 out of 5 stars

I bought Miele products during the pandemic and although they have been brilliant, I knew I wasn’t using them to their potential. So, today I went to the shop in Liffey Valley and had a really friendl... See more


Company details

  1. Electronics Company
  2. Appliance shop
  3. Electronic spare parts
  4. Refrigerator Shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

Miele is a premium domestic appliance manufacturer with a legacy of quality that spans over 125 years. Miele prides itself on the "Immer Besser" or "Forever Better" brand promise: our premium domestic appliances are designed, tested and engineered to last for up to 20 years. Miele specialises in premium built-in kitchen products, coffee machines, dishwashers, refrigerators & freezers, washing machines, tumble dryers, and vacuum cleaners.


Contact info

3.2

Average

TrustScore 3 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My repair was dealt with extremely…

My repair was dealt with extremely efficiently and quickly. There was great communication from Miele. I would have no hesitation in recommending them.

11 July 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for taking the time to leave your review, your feedback is appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish, my hoover came back like new.

21 June 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for taking the time to leave your review, very pleased your issue was resolved and your are enjoying your Miele vacuum

Rated 5 out of 5 stars

Top Class Service

Fantastic service from the time my vacuum cleaner stopped working. A box was dropped off and collected and returned again in a few days with my vacuum cleaner as good as new! Emails kept me updated as to the progress of the repairs. Top class serviceu

2 July 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for taking the time to leave your review, very pleased your issue was resolved

Rated 5 out of 5 stars

Hover

Fantastic and so quick

16 July 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for taking the time to leave your review.

Rated 5 out of 5 stars

We love Miele products

We love Miele products. We have a dryer and a hover. We have our hover about 3 years and the battery was dying quick, so we rang Miele and they replaced the battery and the part that catches the dirty. It is like a new hover. We have 3 dogs and use it probably twice daily.
It’s expensive, but you pay for what you get. We also have the dryer. We love it. Doesn’t use much electricity. And you’d need a dryer living in Ireland. Never had any issues with it.
If I had the money I’d get all Miele products 👌

24 July 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for taking the time to leave your review and great to hear how you enjoy the products.

Rated 1 out of 5 stars

Horrible service

Horrible service. Sadly you don’t give replacement for servicing machine. 2 hoovers broken in period of 2 years never again

24 July 2023
Rated 4 out of 5 stars

Fantastic efficient repair service

Fantastic efficient repair service. Only down side was having to arrange collection and delivery. Would be alot more convenient done through the store of purchase, but otherwose excellent.

31 May 2023
Miele Ireland logo

Reply from Miele Ireland

Thank you for leaving a review, we provided a good service

Rated 5 out of 5 stars

The efficient repair

The efficient repair and return of my hoover when I had an issue.

30 June 2023
Miele Ireland logo

Reply from Miele Ireland

Thank you for leaving this review, we appreciate your feedback

Rated 5 out of 5 stars

vacuum cleaner repair

The vacuum cleaner was repaired very fast from the moment I raised the issue. The overall process from sending the appliance and receiving it back was seamless.

15 June 2023
Miele Ireland logo

Reply from Miele Ireland

Thank you for sharing your review and thanks for choosing Miele

Rated 5 out of 5 stars

Excellent service

Excellent service
Sent a box for my vacum cleaner told me where my nearest pick up point was
Repaired and returned to me in three days

11 July 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for leaving your review we will pass your comments on, thanks for choosing Miele Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look