Miinto België Reviews 4,367

Reply from Miinto België

Mar 31, 2026

Dear Sephorah,

I'm truly sorry for the frustration and disappointment this situation has caused. I completely understand how upsetting it is to not receive your order as expected.

Our investigation with the shipping provider confirmed that the parcel was delivered in full, so we were unfortunately unable to take further action in this case.

I sincerely appreciate your feedback, as we are always looking to improve the experience we offer our customers. If you need any further assistance, I encourage you to contact your local Miinto support directly at info@miinto.be. We will be happy to assist.

Kind regards,
Ronni, Miinto

Reply from Miinto België

Dec 23, 2025

Hi Amaly,

I’m truly sorry to read about your experience — this is absolutely not the level of service you should expect from us. I can understand the frustration, especially when the order was meant as a Christmas gift and you’ve already faced issues in the past.

I’ve reached out to you personally by email so we can address this directly and make things right as quickly as possible.

— Ronni, Miinto Customer Success Team

Reply from Miinto België

Jan 7, 2026

Hi Nicola,

Thank you very much for sharing your feedback with us.

We are very sorry to hear that you have had problems with your order and then return. We take such issues very seriously!

Since you did not provide order details, I am unfortunately unable to investigate your case further. However, I strongly recommend contacting our customer service for more information and assistance in this matter. We are happy to help you resolve the problem if you contact us via info@miinto.co.uk

Once again, I would like to apologize for this situation, and we thank you for your understanding as we continue to improve our processes.

Best regards,
Joanna, Miinto

Reply from Miinto België

Updated Jan 15, 2026

Dear EG,

Thank you for sharing your experience with us. We truly value your patience and the detailed information you provided about your situation.

I am very sorry for the inconvenience and frustration you have experienced during this process. We understand how disappointing it must have been to have your return initially rejected, and we regret any confusion or stress this may have caused.

After reviewing the photographic evidence you provided when the jacket was returned to you, we decided to reevaluate your case to ensure everything was handled fairly and according to our policies. We concluded that the jacket qualified for the return in this condition, so we accepted it and issued a full refund. This was completed in December, and your invoice should reflect this update. If you have have any questions about your refund, please let us know, and we will be happy to help.

We recognize that the initial handling of your return did not meet our usual standards. Your feedback is very important to us, and we have already shared your experience with our partner boutique. We are working closely with them to improve the return process and prevent similar situations in the future.

Thank you again for your understanding and for bringing this to our attention. We hope to have the chance to serve you better in the future and restore your confidence in our services.

Kind regards,
Eliza, Miinto

Reply from Miinto België

Oct 31, 2025

Beste Kaio,

Het spijt ons oprecht dat uw ervaring niet aan uw verwachtingen voldeed. We begrijpen heel goed hoe frustrerend het moet zijn geweest om op uw bestelling te wachten zonder duidelijke updates.

Na het bekijken van uw dossier kunnen we bevestigen dat ons team meerdere keren contact met u heeft opgenomen en ook met de partnerboetiek in Duitsland heeft gesproken om een update over uw bestelling te verkrijgen. Helaas kon de bestelling door een systeemfout niet worden uitgevoerd en werd deze geannuleerd. U heeft hierover een aparte e-mail ontvangen met de annuleringsdetails en een kortingscode als blijk van onze verontschuldiging.

We betreuren de vertraging en de verwarring die dit heeft veroorzaakt. Ons team heeft er alles aan gedaan om de situatie met de partner te verduidelijken en u op de hoogte te houden, maar we erkennen dat de ervaring niet was zoals ze hoort te zijn. Dank u voor uw geduld en feedback – die helpt ons om onze communicatie in de toekomst verder te verbeteren.

Met vriendelijke groet,
Het Miinto-team

Reply from Miinto België

Oct 9, 2025

Dear Dominik,

Thank you for taking the time to share your opinion.

We’re very sorry to read about your experience and truly regret the frustration this situation has caused. We understand how upsetting it can be when expectations are not met — especially when it comes to missing deliveries and delayed refunds.

That said, we would like to clarify that we have been in direct contact with you and have already confirmed that the refund was issued, but unfortunately became blocked within the PayPal system, which delayed its final transfer. We’ve provided you with all relevant details and evidence from our side to help resolve this matter, and we are truly sorry for the inconvenience it has caused.

Please rest assured that there is no intention to withhold your funds, and we were continuing to assist you in resolving the issue fully. We value transparency and fairness and take claims like this very seriously.

If there is anything further we can clarify or assist you with, our customer service team remains at your disposal.

Kind regards,
Emilia, Miinto

Reply from Miinto België

Sep 3, 2025

Thank you for sharing your experience with us, Jill. We’re glad to hear that you found our product selection appealing and that the ordering and payment process went smoothly. It’s also good to know that you appreciated being kept updated during delivery.

At the same time, we sincerely apologize for the difficulties you faced when trying to reach our customer service team. We completely understand how frustrating it must have been not to receive timely replies, and we’ll certainly take your feedback to heart as we work on improving our communication.

I’m also glad to see that your return has since been successfully processed and refunded. Despite the challenges you mentioned, we truly hope to welcome you back again in the future — and we promise to provide you with a much smoother and better experience next time.

Kind regards,
Ronni, Miinto Customer Success Team