Miinto United States Reviews 362

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I needed to obtain a return authorization. I began a live Chat with essential details and I then had to leave the conversation before connecting fully. I resumed 2 hours later and Ronni had taken care... See more

Company replied

Rated 5 out of 5 stars

Was looking for these boots everywhere. They were sold out in my size. Miito had them, never shopped with them before, so I took a chance. They had Competitive pricing, easy purchasing experience, gre... See more

Rated 5 out of 5 stars

Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... See more

Rated 5 out of 5 stars

Easy ordering process and relatively fast delivery. Well packaged item. Only issue is customs levy charged by MIINTO which they simply pocket for themselves as the product is not levied by US customs... See more

Company replied

Company details

  1. Clothing Shop
  2. Fashion accessories shop
  3. Men's clothes shop
  4. Online marketplace
  5. Vintage Clothing Shop
  6. Ladies' clothes shop

Written by the company

Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.


Contact info

4.2

Great

TrustScore 4 out of 5

362 reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Missing item from order

Ordered on November 26th and received package on December 2nd. An item was missing from the package so I reached out. Customer service agent was friendly. Eventually I received an email on December 4th that “Our partner boutique responded, that the second scarf should be delivered to you tomorrow, however I am still waiting for the tracking link.” Have not received any links or updates regarding the missing item. Quite frustrating as I needed this item by a certain date as it was a gift.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Overall a good experience after having purchased a few times now

Have bought a few things from Miinto now and so far have had a great experience. I think their UI/UX could use some work but the products and prices are very good and shipping experience is also mostly seamless. Products that I’ve ordered so far have all been legit so overall I can recommend them. Support has been good too but I hope to not have to reach out to support because of such small issues such as promo codes not working. That is to say that the customer care folks have been great but the system design needs to fix these bugs so as to reduce friction.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

It was amazing

Even though the product was delivered a little late, I bought the product I wanted on the way as I wanted, they did a great job, it was great service

8 December 2024
Unprompted review
Rated 5 out of 5 stars

This was my first time buying with this…

This was my first time buying with this site and I was pleasantly surprised. They had exactly what I wanted at an amazing price. Also the processing and shipping was extremely fast, and the process was transparent. I had my item within days. I’m very impressed with this first transaction and will be shopping here again.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

The selection

I love the variety and prices of Miinto! The selection is endless! I'm definitely a 'Luxury designer on a tight budget type of gal!' I just found Miinto online and I am definitely happy that I did just before the holidays.

29 November 2024
Unprompted review

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