I bought a pair of sneakers from Run Off, the people from Miinto gave me advice and helped me choose the right size. I received the answers very quickly and in a professional manner. The package arriv... See more
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The order was supposed to be shipped within 2–3 business days, but it has now been almost two weeks. Customer support is looking into the issue, but it would have been much smoother if the support ch... See more
Such a great selection of pieces, previously bought a bag for my second wedding look from Miinto and delivery was super fast. Also a huge thank you to Marta at customer services who went above and bey... See more
Stort utbud med bra priser och alltid hjälpsamma människor i kundservice. Great selection of products and really helpful people in their customer service. Snabb och fin frakt. Fast shipping too.
Company details
Written by the company
Miinto är en global modeplattform som förbinder världens bäst klädda människor med ett unikt urval av premium, lyxigt och handplockat lokalt mode. Eftersom vi är en marknadsplats äger vi inget eget lager, utan varje beställning behandlas noggrant av passionerade människor som arbetar i världens bästa modebutiker. Känner du dig inspirerad? Besök oss på www.miinto.se Om du behöver support står våra agenter i kundservice redo att stötta dig varje timme i veckan på chatten.
Contact info
Prags Boulevard 49, B1, 2300 København S, Denmark
- info@miinto.se
- miinto.se
3.8
Great
9k reviews
Replied to 91% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Purchase went well but delivery never…
Purchase went well but delivery never happen due to UPS. UPS don't want to deliver the goods as promised. UPS says that they have tried to deliver but they haven't....
27 September 2023
Unprompted review
Reply from Miinto Sverige
Kära Markus,
Tack för din feedback.
Vi beklagar att UPS fortfarande inte har levererat ditt paket till dig och förstår din frustration.
Vi försöker alltid att leverera inom 2-5 arbetsdagar så det är jättetråkigt att ditt paket forfarande inte har kommit fram.
Vi kommer att kontakta dig via mail med mer information så håll utkik i din inkorg.
Ha en fin dag!
Med vänliga hälsningar,
Josefine, Miinto.se
I haven’t recieved my order
I haven’t recieved my order! It’s been 13 workingdays now. Called miinto 3 times. I haven’t got a reply back so I know if I Will get my order or not. The invoice was sent 3 weeks ago, but no order yet!!! It’s not UPS problem becouse you haven’t sent the order with them yet. There has been no pickup at Miinto becouse Miinto hasen’t booked a pickup.
23 September 2023
Unprompted review
Reply from Miinto Sverige
Kära Ulrika,
Tack för din feedback.
Jag beklagar verkligen över fördröjningen av ditt paket och förstår din besvikelse och frustration.
Vi försöker alltid att leverera inom 2-5 bankdagar så det är jättetråkigt att ditt paket fortfarande inte har kommit fram.
Jag kommer att kontakta dig med mer information via mail så håll utkik i din inkorg.
Ha en fin dag!
Med vänliga hälsingar,
Josefine, Miinto.se
The worst ever experience with Miinto…
The worst ever experience with Miinto is continuing (you can find my bad reviews among the rest). After more than 2 months with no help and playing around with me, the warranty department send me the wrong size of the shoes. After all this, you should be so ashamed how you’re treating your customers in situations like these. I want to speak to a manager because I don’t have words anymore that can describe my experience with you. I want the right size of the shoes sent to me ASAP (no waiting more) and the full refund - because what I haven’t been through, words can’t describe that. To everyone that reading these reviews - do not buy anything from miinto - anything.
2 September 2023
Unprompted review
Reply from Miinto Sverige
Dear Sasa,
Thank you for your feedback!
I'm very sorry for how this case was handled.
This is of course not okay from our side and I understand that you are disappointed. I have taken this further internally with our claims department so we can help you solve this the best way possible.
Have a nice day!
Best regards,
Jennifer, Miinto.se
Good help
Perfect help when asking for measures for a bag I was looking at.
19 August 2023
Unprompted review
Reply from Miinto Sverige
Dear Catharina,
Thank you for your lovely feedback!🌸
It's great to hear that you were happy with the help you received from our customer service. We hope to be seeing you again soon.
Have a wonderful day!✨
Best regards,
Jennifer, Miinto.se
Very poor service
I bought a pair of Veja sneakers from Miinto. Within 10 days the sneakers started splitting. I wrote a complain and I got 3 options
- claim to the company that sold the sneakers and wait upto three months for a response.
- get 50% credit at Miinto
- get 40% refund to repair the sneakers.
I chose the 3rd option simply because I didn’t want to shop at Miinto again and also didn’t want to wait 3 months for a response. It’s been 3 weeks since I responded to Miinto and have not got a response neither have I got the refund.
The shoes have gotten worse and I will throw them out shortly.
25 July 2023
Unprompted review
Reply from Miinto Sverige
Dear Nicholas,🙏
Thank you for your feedback.
We regret to hear about the situation. I can see that a manual refund of 40% has been created and will be done shortly as we are waiting for the system to allow the transaction. We have now replied to your emails with further details.
We wish you a lovely day!🌻
Best wishes, Martina, Miinto.se
Evert thing is bed
Evert thing is very very bed. I am waiting 20 days for one order!!!!!!!! KAOS
29 June 2023
Unprompted review
Reply from Miinto Sverige
Dear Yildiz,
Thank you for your feedback!
I'm very sorry that you haven't received any information about your order. This is of course not okay from our side and I will investigate and update you about the case.
I wish you a nice day!
Best regards,
Jennifer, Miinto.se
Very fast delivery very helpful…
Very fast delivery very helpful customer service and trusted website. But the only thing I didn’t like is that not all the brands is 100% authentic
8 July 2023
Unprompted review
Reply from Miinto Sverige
Dear Axilleas,
Thank you for your feedback!🌸
We can ensure you that all of the items on our website goes through thorough controls by our partner boutiques before they are added to our website. So all brands is 100% authentic. However if you would suspect any item, then we will of course start an investigation as this is against our company policy. You can always call or email us if that is the case.
Furthermore, it's great that you despite of this, were happy with the help from our customer service. This really means a lot for us.
Have a great day!✨
Best regards,
Jennifer, Miinto.se
Bought a bag
Bought a bag, which I didn't even have for 2 months. I paid 2000 Swedish kronor, (marc jacobs)
After a while I noticed that the bag changes color, it is now more reddish on some edges and handles. I email miinto, and I get a reply that I can be offered a 10% refund, what the hell am I going to do with a bag for 1800 kroner (after the refund), which I can't use because it's ugly and completely unusable. The handle has also started to loosen. Worst site I've been on, so unhelpful. And now they want me to fill out some "dispute resolution"?!
Please let me send back this ugly bag, send me a new one or refund my money, I have been totally ripped off!
5 May 2023
Unprompted review
Reply from Miinto Sverige
Dear Gabrijela,
Thank you for your feedback!
I'm very sorry to hear that there were problems with the bag. This is of course not okay and we understand that the solution provided wasn't as expected. I can see that our partner made this decision after an assessment and they concluded that this wasn't a manufacturing problem. But they wanted to offer you 10% anyways for the inconvenience. However we will of course check with our guarantee claims department to see if they can ask our partner to reconsider. We will then send you an update via email.
Have a nice day!
Best regards,
Jennifer, Miinto.se
The package was not prepared neatly. Returned!
The package was not prepared neatly and item was creased. Return label cut sloppy/ unevenly. All in all unprofessional seller! Returned!
This is regarding order # 1696539.
6 July 2023
Unprompted review
Reply from Miinto Sverige
Dear customer,
Thank you for your feedback!
I'm very sorry to hear that you received the parcel in that condition. This is of course not okay and I really want to investigate further and help you with your case. Unfortunately I can't find your order or email, so I have requested it here.
Have a nice day!
Best regards,
Jennifer, Miinto.se
Hoodie with print coming off
I bought a hoodie about six months ago. I had been sparsely (around 20 times) used and I haven’t washed it yet. Still the plastic print has started to come off. I sent a in a RMA asking for an exchange or refund. The seller was willing to give me 10% refund which is unacceptable if the goods they delivered won’t last longer than 6 months.
This is an update after Miinto wrote a reply below; I don’t really see the point of making another RMA/claim since I have already done that with the result of being offered a 10% refund. So unless the outcome will change, I don’t see the point of going through the same process once more.
Edit no 2:
So i initially gave Miinto two stars. I looked at my checking account by chance today. They have refunded me the total amount, which was very unexpected since they hadn’t communicated their intentions to do so. Well all is sorted now!
6 July 2023
Unprompted review
Reply from Miinto Sverige
Dear Carl,
Thank you for your feedback!🙏
We are truly sorry that the hoodie has become defective. It's very sad to hear. Of course, we can help you start a complaint.
The first thing to do is fill out this form: https://f.momentumtools.io/form=v4_dwsyqesyqhqu&lang=en
Your case will then be sent to our complaints department, which in turn will contact the store. They will then get back to you as soon as they have come up with a suitable solution to your case.
Wish you a nice day!✨
Greetings, Martina, Miinto.se
Very unclear you would be sending me…
Very unclear you would be sending me one million packs from different stores and to different locations. Will never come back
3 July 2023
Unprompted review
Reply from Miinto Sverige
Dear Fredrik,
Thank you for your feedback!
We are sorry to hear that you weren't happy with your experience. Miinto is a collective of independent boutiques. This means that we don't have our own stock as all of the items are being sent out from our partner boutiques. So if you make an order with many items, there is a chance that the items can be accepted by different partners. So this is the reason why the items can be shipped out in different parcels as the partners are usually from different countries. You can read more about it in our terms and conditions on our website.
Have a nice day!
Best regards,
Jennifer, Miinto.se
Reply from Miinto Sverige
Dear customer,
Thank you for your lovely review!💕
It's great to hear that you were happy with your experience with our service. I hope that you will have good use of the item you have ordered.
Have a great day!🌷
Best regards,
Jennifer, Miinto.se
I need help with my order 1687953
I need help with my order 1687953. I received a pair of soccer shoes instead of sneakers from Axel Arigato, and I need to return them. Bring gave the wrong parcel number and the customer service is not helping me with it.
13 June 2023
Unprompted review
Reply from Miinto Sverige
Dear Thainá,
Thank you for your feedback!🙏
Now that we gathered all the information we have proceeded to open a Lost Parcels case. It seems that the courier has mixed up the labels and unfortunately, they sent you a product from a different store. We want to assure you that we take this seriously and will help you with the case.
Have a lovely day!🌻
Regards, Martina. Miinto.se
Very bad service and poor quality
Very bad service and poor quality. i bought a pair of arigato shoes from miinto and only used them for 2 months before the fabric broke on both shoes. I tried to issue a complaint and return them, but got no help at all... so disappointed, will never shop there again, recommend no one to do so either.
14 June 2023
Unprompted review
Reply from Miinto Sverige
Dear Simon,
Thank you for your feedback!🙏
We can see that our Guarantee Claims team handled the case twice. The fin al decision was as follows: Unfortunately, your Guarantee Claim is denied, as the previous claim regarding the same item was rejected by Partner. Based on the pictures and description you have provided us with, we can not see any manufacturing defect. The defect shown in the photos is a sign of product use.
Have a great day!🌻
Best regards,
Martina, Miinto.se
Bad..
If you se an ad and then make a purchase you expect to get this item, not a cheap mini copy of it
8 June 2023
Unprompted review
Reply from Miinto Sverige
Dear Morgan,
Thank you for your feedback!
I'm very sorry that you received the wrong item.
This is of course not okay and I would really like to help you with your case. Unfortunately I couldn't find your order number, so I have requested it here.
Have a great day!
Best regards,
Jennifer, Miinto.se
Super nice Service !
12 June 2023
Unprompted review
Reply from Miinto Sverige
Dear Ciprian,
Thank you for your kind review!✨
We are happy that you had a good experience with us.
You are very welcome at Miinto again.🌻
Kind regards,
Martina, Miinto.se
You pretended it was an adult watch and…
You pretended it was an adult watch and it was a tiny child watch. You are cheats
24 May 2023
Unprompted review
Reply from Miinto Sverige
Dear Bradley,
Thank you for your feedback.
I am very sorry if you have had a abad experience shopping at Miinto.se. I want to help you further with this case but unfortuently I miss your ordernumber and an e-mailadress to you. I hereby request this information in order for us to handle your case.
I look forward to your reply.
Have a lovely day!
Regards, Amanda. Miinto.se
Better service and quick delivery would…
Better service and quick delivery would be nice. I have order shoes 9 days ago.
9 May 2023
Unprompted review
Reply from Miinto Sverige
Dear Nino,
Thank you for your feedback!
I'm really sorry to here that you haven't received your shoes yet. We always try to deliver within 2-5 working days, so it's of course not okay that it hasn't been delivered yet. I will of course help you with your case and will get in contact with you.
Have a nice day!
Best regards,
Jennifer, Miinto.se
Affordless
Fast Delivery, affordless. Many brands in different prices. All sort of clothes from shoes, dresses and tasks.
24 April 2023
Unprompted review
Reply from Miinto Sverige
Dear Marianne,
Thank you for your lovely review!🌸
It's great to hear that you were happy with your experience.
We really appreciate that you wanted to share it here.
Have a wonderful day!✨
Best regards,
Jennifer, Miinto.se
Fast delivery to Sweden using DHL
Fast delivery to Sweden using DHL
packaging was decent and not over-packing
the return process is also smooth
Will definitely buy again in Miinto
12 April 2023
Unprompted review
Reply from Miinto Sverige
Dear HB,
Thank you so much for your kind review.
We are so happy that you are satisfied with the delivery at Miinto and also the return process.
We hope to see you again soon.
Have a lovely day!
Kind regards, Amanda. Miinto.se 🌸
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