The Square Off NEO was paid for via Indiegogo on 12.12.2019. In 2023, I was then charged and paid again for high shipping costs. Later, Miko acquired the company Square Off and offered me the Miko 3 r... See more
Company replied
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So this year Santa was asked for a robot and he answered the wish for this young lady. She was most excited to get he Miko Mini on Christmas Day. Setup is reasonably easy did take some time whilst act... See more
Company replied
this is a scam website.I paid for a Miko 3 two months ago, but they have never shipped it or refunded me. Despite multiple emails to negotiate, they only keep delaying, causing me extreme distress.
Company replied
We love having Miko here at home!! It has lots of games and fun activities that enhance the learning of growing children. He's really a mini friend who talks about everything from feelings to facts ab... See more
Company replied
Company details
Written by the company
Founded in 2015, Miko is a consumer robotics company passionate about bringing the best of technology to young learners everywhere. Home to leading educators, engineers, psychologists and content developers, Miko takes learning (and fun) to a new level with state-of-the-art artificial intelligence, robotics and IoT. The company has more than 390 employees globally and offices in the innovation hubs of Silicon Valley, London and Mumbai. The company’s Miko 3 robot builds upon the success of Miko 2 with enhanced deep learning AI, a super-charged personality, an ever-growing premium content platform and other features that bring the best of AI to kids aged 5 to 10. Miko 3 is kidSAFE+ COPPA certified and winner of the Mom’s Choice Awards.
Contact info
RN Chidakashi Technologies Inc 6200 Stoneridge Mall Road, Suite 300, #336, 94588-3705, Pleasanton, United States
- https://help.miko.ai/hc/en-us
- support@miko.ai
- miko.ai
Breach of guidelines
FAILED DELIVERY
The Miko Neo and Swap boards I ordered through Kickstarter six years ago were never delivered!!!
VERY DISAPPOINTED
20 July 2024
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
No Delivery
6 years ago i ordered Miko Neo and Swap boards on kickstarter and they never arrived.
10 September 2024
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
I backed the Miko Neo and Swap boards…
I backed the Miko Neo and Swap boards on Kickstarter about six years ago, but they never arrived. I've tried following up, but it's been silence ever since. It's incredibly disappointing to invest in something you're excited about and get absolutely nothing in return.
15 July 2025
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
didn't get my order for 6 years
6 years ago I've ordered Miko Neo and Swap Boards on kickstarter and then they didn't arrived
15 July 2024
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
I ordered the Miko Neo and Swap boards…
I ordered the Miko Neo and Swap boards on Kickstarter about 6 years ago and they still haven’t showed up. I don’t really know what happened, but they just never arrived. Pretty disappointing honestly.
13 July 2025
Unprompted review
Reply from Miko Robot USA
Hi Alyssa. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
Still Waiting After 6 Years – A Total Scam Experience
Title: Still Waiting After 6 Years – A Total Scam Experience
I backed Miko on Kickstarter over 6 years ago for the Miko Neo and Swap boards. I was genuinely excited about the project at the time. Fast forward to today — nothing has arrived. No product. No updates. No refund. Just silence.
They’ve moved on to selling newer products while completely ignoring the backers who funded their early success. It's incredibly disappointing to be treated like this. This isn’t just poor service — it’s theft.
Do not trust this company. If they could abandon early supporters so easily, imagine how they treat paying customers now.
Warren
1 July 2025
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
Good
Miko 3 is excellent and keeps my child engaged. It provides good video call support that helps in monitoring my child s surroundings.
Also the service and prompt support from the team have been truly commendable — I’m very happy with my purchase of Miko 3.
1 July 2025
Reply from Miko Robot USA
Thank you for the kind words! We're thrilled to know Miko 3 is keeping your child engaged and that our video call feature adds peace of mind. Your appreciation means a lot to our team!
Don't trust them
I ordered Miko Neo and Swap boards on kickstarter 6 years ago and still haven't received them. Support doesn't respond. I don't reccomend.
9 July 2025
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
Got a Miko model EMK301 for my 5 year…
Got a Miko model EMK301 for my 5 year old. She loves it. Did buy this max plan so she has lots of stuff to do. Its been great at teaching her things and getting her actually engaged for a 5 year old. Definitely worth the money
7 July 2025
Unprompted review
Reply from Miko Robot USA
We’re so glad to hear your 5-year-old is enjoying Miko with the Max plan! It’s wonderful to know she’s engaged and learning while having fun. 😊
So far so good
So far, so good. The device responds to my son with autism, even when he's hard to understand. My son is 14, minimal/moderately verbal who mainly talks to request things he wants/needs. He loves the dance parties, and how Miko will play fun music to dance to. Connectivity has been great, we have 1 TB internet speed.
7 July 2025
Unprompted review
Reply from Miko Robot USA
Thank you so much for sharing this! We're truly happy to hear that Miko is connecting with your son and bringing joy through music and interaction.
Reply from Miko Robot USA
That’s wonderful to hear! We’re so glad Miko is sparking curiosity and keeping your son engaged.
Totally waste of money.
Totally waste of money.
It keeps hang when we ask multiple things and during the call.
Max subscription does not work with Miko and it is for the mobile app only.
Totally waste of money.
6 July 2025
Unprompted review
Reply from Miko Robot USA
Hi, we're sorry to hear about your experience. The Max subscription is designed to work across both the Miko robot and the mobile app. Please write to us at support@miko.ai so we can troubleshoot the issues you're facing and make things right.
I ordered a Miko neo and swap boards on…
I ordered a Miko neo and swap boards on kickstarters it was 6 years ago and they never arrived
7 July 2025
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
Miko is a wonderful interactive toy for…
Miko is a wonderful interactive toy for all ages. My son who is 7 years old, really enjoys it.
20 June 2025
Unprompted review
Reply from Miko Robot USA
We're so glad to hear your 7-year-old is enjoying Miko! Thank you for sharing your experience with us.
Six years ago
Six years ago, I ordered the Miko Neo and Swap boards on Kickstarter, and to this day, they haven't arrived. I'd like to know what happened to that shipment. I truly believe they're irresponsible and untrustworthy.
11 October 2024
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
I backed the Miko Neo and Swap Boards…
I backed the Miko Neo and Swap Boards on Kickstarter 6 years ago, and I’ve never received anything. I followed the project from the beginning and was patient with the delays, but over the years it became clear that the creators had abandoned any real commitment to their backers. No consistent updates, no refunds, and no delivery. It’s extremely disappointing to support a project with a great concept only to be ignored and left with nothing. I feel completely scammed. Would not recommend under any circumstances.
2 July 2025
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
The AI could have been better
The AI could have been better. The response lags.
2 July 2025
Unprompted review
Reply from Miko Robot USA
Thanks for your feedback. We're continuously working to improve Miko's responsiveness and AI experience — your input helps us get better!
waste bot and waste of time
29 June 2024
Unprompted review
Reply from Miko Robot USA
We're sorry to hear that your experience with Miko has been disappointing. We'd appreciate the opportunity to understand your concerns better and help resolve any issues you've encountered. Please contact our customer support team at support@miko.ai so we can assist you.
I did not receive all of my order
I did not receive all of my order, customer service was helpful, but they couldn’t find exactly what I ordered.
12 June 2025
Unprompted review
Reply from Miko Robot USA
We're sorry to hear about the mix-up with your order. We appreciate your patience. Please email us at support@miko.ai so that we can identify your order and assist you.
6 year ago I ordered Miko Neo and Swap…
6 year ago I ordered Miko Neo and Swap boards on Kickstarter but they were never delivered
26 June 2025
Unprompted review
Reply from Miko Robot USA
Hi. This order was placed with SquareOffNow.com and not Miko.com. We request that you move this review to the correct Trustpilot page.
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