Miles & Barr Reviews 

1,252
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing exceptionally prompt, reliable, and efficient support during all property sales and rental transactions. People note that the entire team is deeply approachable and communicates clearly every single week, making the overall user experience exceptionally smooth, positive, and reassuring. Some reviewers were not happy with communication gaps and experienced a rather challenging process when dealing with certain administrative issues. Consumers also mentioned occasional long delays and unexpected, unnecessary stress resulting directly from unclear details and missed updates during their overall property journey.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout their property transactions.... See more

Service

People report positive experiences with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently kind,... See more

Response time

Clients share positive opinions on response time, highlighting how quickly queries and issues are handled.... See more

User experience

Reviewers express high satisfaction and appreciation for the user experience. Consumers highlight that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my first apartment thanks to Louise and Louisa from Miles and Barr, who are both wonderful, big-hearted women. They supported me throughout the entire process, it was so reassuring to have su... See more

Company replied

Rated 5 out of 5 stars

I have been renting with Miles and Barr for nearly 3 years now. After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her s... See more

Company replied

Rated 5 out of 5 stars

Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear te... See more

Company replied

Rated 5 out of 5 stars

Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Draina... See more


Company details

  1. Estate Agent

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,252)

542 reviews in the last 12 months

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Rated 5 out of 5 stars

Successful purchase and sale

This has been a long drawn out purchase and sale needless to say Becky White has been most helpful and professionally competent. Many thanks to her and the team .

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Having dealt with Miles & Barr I feel…

Having dealt with Miles & Barr I feel compelled to write this review.
They are professional efficient and caring.
Abi the Property Manager I have been dealing with is exceptional and highly professional. Thank you for looking after all my business.
I cannot fault Abi and Miles & Barr

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Becky been so helpful

Becky has been extremely helpful under quite difficult circumstances . We have relied on her to be the link with our buyer.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank goodness for Louise Daly!

The biggest thing that made our experience great was having the help of Louise Daly.

The selling process itself was something of a nightmare to be honest, thanks to buyers and their solicitors and agents, but the property has finally completed today, some 19 months after it first went on the market!

But Louise has been so kind and kept us updated so well, and has, I’m sure, done a LOT of chasing of others’ extremely slow solicitors and agents!

This past week, with exchange expected every day then failing to happen, leading to needing a simultaneous exchange and completion today, has been particularly fraught for our family. Louise has been so sympathetic, emailed regularly throughout the days, and shared our relief and happiness when the sale finally completed a little before 5pm today!

Such a lovely lady - she is a shining star within the Miles and Barr Team!

Thank you again Louise!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

A great experience! 👌

As first time buyers, we had very little knowledge of the house buying process. However, the team at Miles & Barr were superb. They were Incredibly helpful and supportive. Our sales progressor Debbie Mead was always on hand to answer any questions, follow up on any enquiries and to generally keep us in loop. Overall, a great experience! 👌

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Property Purchase

Miles and Barr and Debbie Mead have been very helpful with our purchase, keeping us informed regularly with the progress of the sale, always promptly answering my queries.

9 September 2026
Unprompted review
Rated 3 out of 5 stars

Jade Eccott our sales progressor

Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Not all heroes wear capes..

Louise Daly is worth her weight in gold, and any buyer or seller will be lucky to have her on their team. She was consistently excellent and often more effective than the solicitors at moving things forward. Always available, always proactive, and more than once, blurred the line between sales progressor and shoulder to cry on! The sale was painful, and without her I simply don't believe it would have gone through. Miles and Barr are lucky to have you Louise!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

An Excellent Company To Work With

From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the time they responded to our emails within a day. Highly recommended estate agent to work with. I have probably forgotten some one but thank An Excellent Company To you Sam, Kayleigh, Emily, Ross and Jordan.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and service from Louise in Margate

We have recently been with Miles & Barr in regards to selling our property in Margate, from March until now. We have had Louise Daly as our point of contact and she has been phenomenal throughout the whole process. She has been consistent with communication, answering all our questions in a timely manner, not only telling us what has happened, but what is likely to happen next with the process as to our request. Louise has always been available to answer all our questions, regardless how small they were. A quick email of reassurance and she responds promptly with answers.
I would highly recommend selling with Miles & Barr, their communication has been fantastic with the sale of our property and would highly recommend Louise at Miles & Barr to handle your property, she is fantastic.

2 September 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Steph, for sharing your wonderful experience with us. We are thrilled to hear that Louise provided such exceptional support and clear communication throughout the process, and it's fantastic to know that you felt well-informed and valued. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

A very professional approach with…

A very professional approach with regular updates from the informative and polite Emily Stickler.
I would have no hesitation in recommending Emily and Miles and Barr

2 September 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Stephen, for your kind words about our professional support. We're delighted to hear that Emily provided you with regular updates and clear communication. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.

Rated 5 out of 5 stars

Emily Stickler

Although it went on for a lengthy amount of time, Emily Stickler re-assured is at every step. We called up almost every week and Emily was nothing but kind and polite in response, calling back if we didn't catch her by phone.
All the other staff also helped by letting us know what was happening (and reading Emily's notes)

27 August 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Curtis. We're delighted to hear that Emily provided you with kind and professional support throughout the process. We strive to keep our customers informed and appreciate your recognition of our team's efforts. If you have any further questions or need assistance, please don't hesitate to reach out to us

Rated 5 out of 5 stars

Great assistance from Louise!

Can’t praise and thank Louise enough for her help during our sale. She called me regularly with updates and was invaluable in keeping communication going between us, our buyer and both solicitors. Invaluable help, thank you Louise. Thanks also to the sales team.

24 August 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Janice. We're thrilled to hear that Louise provided invaluable support and kept communication flowing smoothly. We appreciate your kind words

Rated 5 out of 5 stars

Melissa kept us up to date and chased…

Melissa kept us up to date and chased solicitors when asked. She was helpful and responded quickly to my queries. Definitely recommend.

26 August 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Kaye. We are delighted to hear that Melissa kept you informed and provided quick support. We truly appreciate your recommendation and look forward to assisting you again

Rated 5 out of 5 stars

Sales Progressor of the century

Outstanding service, Thank you so much to Louise Daly for truly going above and beyond to secure our sale/purchase! We had a complex chain which faced many complications but Louise kept us informed every step of the way and helped us achieve our goal!

Thankyou Louise you honestly are a treasure

25 August 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Grant. We are thrilled to hear that Louise provided exceptional support throughout your complex sale and purchase. Our team is dedicated to clear communication and professional integrity, ensuring our clients feel valued every step of the way. We appreciate your kind words and wish you all the best in your new home

Rated 5 out of 5 stars

Good experience selling our house with the deal branch

Good experience selling our home with the deal branch. Luke H was great at communicating with us and keeping us informed and also Aimee during the viewing process. Jade the sales progressor also did a great job updating us and handling any concerns after the offer was accepted. After having challenging first buyers they went out of their way to get us a new better offer and see it through to exchange of contracts. I would use them again if I ever look to move again.

26 August 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your positive experience, Brendan. We're delighted to hear that our team provided excellent communication and support throughout the process. It's great to know that we could secure a better offer for you. We appreciate your trust and would be happy to assist you again in the future

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