Millers of Wokingham Reviews 

49
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, compassion, and understanding during a very difficult time. Many people highlight the superb and highly professional service, noting how everything was handled with respect and dignity. Reviewers particularly appreciate the personalized touches, such as paw prints, fur clippings, and certificates, which made the experience more bearable and special. The company's flexibility, including round-the-clock service and accommodating short-notice requests, was also highly valued by consumers.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their compassionate, kind, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as superb, brilliant, and... See more

Customer service

Clients share positive opinions on customer service, highlighting the compassionate and understanding support... See more

Product

Customers consistently note positive experiences with the products, highlighting the lovely presentation of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My beautiful little boy Teddy passed away yesterday, Lisa at Millers was amazing. At such a difficult time she was compassionate, empathetic and beyond helpful. Teddy was collected straight away and L... See more

Company replied

Rated 5 out of 5 stars

Very sensitive and caring and couldn’t have been more accommodating in making everything as easy as possible. They did the ashes in 2 separate scatter tubes for us and the way the ashes and fur clippi... See more

Rated 5 out of 5 stars

I would highly recommend Millers of Wokingham. We sadly lost one of our beloved guinea pigs after 6 years. Not only were they kind and caring, but also very accommodating which was much appreciated gi... See more

Rated 5 out of 5 stars

I am extremely grateful to Millers of Wokingham for their kindness, support and respectful handling of every aspect of my darling Collie Cross Gypsy being with them. From the very first phone call, t... See more


Company details

  1. Pet funeral service

Written by the company

Pet & Equine Cremation Service - We are an independent family business offering a dignified and compassionate service during what is a difficult time for any horse or pet owner.


Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(49)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Millers are honestly just…

The team at Millers are honestly just fantastic. The kindest most understanding people. They handled the transportation and cremation of my beloved pony of 23 years and I really couldn’t have asked for more. I am so deeply thankful and would highly recommend them.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful!

I lost my little chihuahua to a tumor, it broke my heart and millers picked him up straight away and looked after him until he was cremated later that day. I got a call the following morning saying he was ready to go home. What an amazing place and the service couldn’t have been any more perfect. They looked after my little boy and me. Highly recommend this wonderful pet crematorium.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience great business

The day of loosing our Alpaca was an extremely difficult time trying to find a place to take him for cremation, having received many declines over the phone, these answered with a lovley manner and no negativity, there was nothing they would not do to help. When we arrived with our alpaca they had all the time in the world, respectively took him from us and sorted him, sadly we could not collect him for a good month or so as we were very busy but we arranged collection and the whole experience was loving respectful and calm. Lisa was amazing and the cost was affordable. It is clear the animals matter to this family run business and not profit first. Thank you for all you did. We have hour details now and did not know you existed. Again thank you

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Mr Binks and Lola

We lost Mr Binks and Lola within 3 months of each other. Lisa was great in organising the collection of both from the vets and she was very considerate with us giving us time to adjust to our loss and there was no pressure on us to collect the ashes which were very well presented I can not thank them enough for all their help.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Maya’s cremation

I cannot thank Lisa and Richard enough . Lisa was just so brilliant very professional and looked after me while I was grieving for my Beautiful Maya. And the service was done beautifully and I had my Mayas ashes back within 48 hours as promised. So thank you.

12 February 2025
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

We are so sorry that you found yourself in the position of needing our services and are extremely grateful to you for taking the time to leave this review. Thank you.

Rated 5 out of 5 stars

Recent loss of Westie

We recently said goodbye to our beloved Westie. Through the whole painful process, Lisa was empathetic and considerate. She did what she said she was going to do - punctually. We are very greatful for the way Millers handled our loss. We cannot recommend them highly enough.

1 February 2025
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you Simon for your kind words which are very appreciated.

Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used Millars of Wokingham and was very pleased with everything, especially with it being a very sad time. From Lisa picking up my fur baby on the same day to our phone call explaining the process etc. Lisa was very empathetic and kind and helpful. I would thoroughly recommend this company! 5 stars all the way! Thanks Lisa!

8 February 2025
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you so much Lisa for your lovely review which is very much appreciated.

Rated 5 out of 5 stars

Wouldn’t hesitate to recommend Richard!

I have had Richard come out to two of our unfortunate losses of ponies at my retirement livery. Both times he couldn’t have been more professional, he was patient whilst we plaited one’s mane and allowed their owner to say goodbye. Always welcoming and friendly despite the ungodly hour. Wouldn’t hesitate to recommend him, and will use him again when the time unfortunately comes again.

18 June 2024
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you Daisy for your kind words which are always very appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look