Millie & Ralph Reviews 11,405

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing items as beautiful, well-made, and exceeding expectations. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders promptly and well-packaged. Reviewers also appreciate the helpful and knowledgeable staff, who provide excellent service and make the ordering process smooth and easy. However, some customers experienced issues with delayed deliveries or incomplete orders, leading to disappointment and a need for improved communication regarding shipping updates. A few other people also felt that product sizing descriptions could be clearer, as some items did not fit as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as beautiful,... See more

Quality

People report positive experiences with quality, consistently praising the exceptional and beautiful quality... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and prompt delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Consumers find service to be positive, with many reviewers impressed by the overall product and service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first time parents and visiting other shops, we found Millie & Ralph to be very informative with the employees having large knowledge on all the items in store. The staff where not persuasive to... See more

Rated 5 out of 5 stars

Millie and Ralph where the clothes I chose for my grandson to bring home his beautiful young daughter. I chose the pink knitted set of tiny pants, jacket, booties and hat complete with the most gorgeo... See more

Rated 5 out of 5 stars

The outfit I purchased for my daughter and gorgeous Grandson Theo arrived and it's absolutely beautiful...unfortunately as he's so tiny it drowned him but he still looked extremely cute all the same.... See more

Rated 5 out of 5 stars

Amazing find! First time using this company and found the website very easy to navigate. The baby clothes I bought were not only gorgeous, but were great quality too. The order arrived super fast and... See more


Company details

  1. #5 of 38 best companies in Baby Clothing Shop

Written by the company

Welcome to Millie & Ralph. We are a leading online retailer of spanish, traditional, contemporary and knitted baby wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing!!

Amazing!!!

Brilliant quality and super soft!! Cannot wait to put my little girl in this baby grow!!

12 May 2026
Rated 5 out of 5 stars

Visited the store in Tattershall way

Visited the store in Tattershall way , Louth today to purchase a pram.
The service was excellent, we were served and very well looked after by Sophie.
She kindly demonstrated lots of prams and car seats. Sophie was very kind , polite and courteous.
We purchased a pram and car seat and are so very happy .
Thank you

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Babysuit

Absolutely delighted with my personalised purchase.
Very good quality and reasonable price.
Will certainly be ordering again from this company.

8 May 2026
Rated 2 out of 5 stars

Exceptional goods but poor delivery

The good bought were exceptional as always , beautiful cardigan and tremendous pjs ,however, a Careless mistake was made when transferring the delivery address to dpd, the wrong address was added resulting in my daughter not receiving the parcel that I ordered on next day delivery.
I emailed the company and the goods were resent but of course arrived another 2 days later . Which was a shame.

Thank you Ben for replying to my review,
Please note my parcel was not at a neighbours address in fact we were unable to locate the house the parcel was left at, we most certainly did not collect the first parcel as we are extremely honest as you can see by my review .
I stated the goods received were exceptional quality as always but the express delivery failed .

6 May 2026
Millie & Ralph logo

Reply from Millie & Ralph

Hi Jill

Thank you for taking the time to leave a review and I'm sorry to hear that your parcel was incorrectly addressed with a neighbouring house number. Sadly our team are only human and mistakes occasionally do happen. This was of course rectified as soon as you notified us and a replacement order sent. I'm sorry to see that this meant you rated our service just 2 stars. Upon arranging a retrieval collection of the parcel with DPD sadly the homeowner advised that they no longer had this an d this had been collected.

Kind regards

Ben
Millie & Ralph

Rated 1 out of 5 stars

Personalized items too small to their size

Size on the personalized hat was not explained well, as a result it is too small and not possible to return.

10 April 2026
Millie & Ralph logo

Reply from Millie & Ralph

Hi Natalia

Thank you for taking the time to leave a review and we of course saddened to see you have rated us 1 star. I'm sorry to ready that you felt sizing wasn't clear. I can see from your order that you ordered one of our "First Size Double Pom Hats". This does state in the product description that this One Size and fits 0-1 months. Unfortunately we cannot accept returns on personalised items due to these being made to order.

Kind Regards

Ben
Millie & Ralph

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