We've been customers of Millie's Cookies for years and have mostly been happy with the service and quality. Our latest complaint though has seemed to fall on deaf ears - still waiting to hear over 2 w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Positives - large cookie arrived on time and nicely presented Not so good - just didn't taste great. it was okay but could have been fresher. Overly sweet and couldn't taste much else except sugar.
Company replied
Although it does look good(!), the big celebration heart shaped cookie was unfortunately, not quite heart shaped, you can tell it was close and meant to be though! This could be down to how it m... See more
I get giant double millies cookies maybe two or three times a year, usually they are brilliant but the one we got last week was quite disappointing, there's usually a lot of icing sandwiching the cook... See more
Company details
- #46 of 48 best companies in Bakery
- #70 of 74 best companies in Online Food Ordering Service
- #6 of 6 best companies in Take away service
Written by the company
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Contact info
32 Jamestown Road, NW1 7HW, London, United Kingdom
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3.3
Average
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Millie's Cookies
Thank you for your rating - we really appreciate and are glad you were happy with your order.
Kind regards,
Millie's 🍪
easy to order online and couple of days…
easy to order online and couple of days delivery, great job all round guys!!
28 January 2026
Reply from Millie's Cookies
Thank you for your rating - we really appreciate and are glad you were happy with your order.
Kind regards,
Millie's 🍪
We've been customers of Millie's…
We've been customers of Millie's Cookies for years and have mostly been happy with the service and quality. Our latest complaint though has seemed to fall on deaf ears - still waiting to hear over 2 weeks later what they have to say about an undercooked and doughy birthday celebration cookie...
17 January 2026
Unprompted review
Reply from Millie's Cookies
Thank you so much for taking the time to leave us a review. I can see that your case was resolved and a voucher was sent. Could you kindly confirm if this needs to be resent and we will action promptly.
Kind regards,
Millie's 🍪
Reply from Millie's Cookies
Thank you for your rating - we really appreciate and are glad you were happy with your order.
Kind regards,
Millie's 🍪
Reply from Millie's Cookies
Thank you for your rating - we really appreciate and are glad you were happy with your order.
Kind regards,
Millie's 🍪
Reply from Millie's Cookies
Thank you for your positive feedback. We’re pleased to hear that your order was received in good condition and on schedule as expected.
Millie's Cookies 🍪😊
my order never arrived and they never…
my order never arrived and they never replied to my emails or forms - no refund or compensation provided.
27 January 2026
Reply from Millie's Cookies
Thank you for your review, and I’m very sorry to hear about your experience.
We’ve looked into this thoroughly on our side, and our records show the order was marked as delivered.
If you have any further queries, please use the contact us form on our website.
Millie's Cookies 🍪😊
Just okay
Positives - large cookie arrived on time and nicely presented
Not so good - just didn't taste great. it was okay but could have been fresher. Overly sweet and couldn't taste much else except sugar.
26 January 2026
Reply from Millie's Cookies
Thank you so much for your feedback. We appreciate your comments and will feed this back to the team.
Kind regards,
Millie's 🍪
Awful service
Awful service. placed an order in December for delivery 30th Jan. failed to deliver, wouldnt answer phonecalls and never processed a refund.
I was left with no gift and having to chase for my own money back because they thought they'd sent an email, so put my refund on 'temporary hold'.
28 January 2026
Reply from Millie's Cookies
Thank you so much for taking the time to leave us a review. We are so sorry you did not receive your order and that you had to chase us for your refund. This is certainly not the level of service we expect to give our customers. I am glad to see your refund was issued but apologise again for the delay in this.
Kind regards,
Millie's 🍪
Always Recommend a Millie’s Cookie
Great cookies, easy delivery options. Packaged well to keep the giant cookie from slipping.
My only advice to Millie’s cookies would be to put more info on the box for the delivery driver. Make it clear it’s edible and breakable. I watched my cookie be delivered and the delivery guy was holding it upright instead of flat and with no care at all 🙈
15 January 2026
Reply from Millie's Cookies
Thank you so much for the lovely feedback — we’re really glad to hear you enjoyed the cookie and that the delivery options worked well for you. It’s great to know the packaging did its job too!
We really appreciate your suggestion about adding clearer information for delivery drivers. That’s incredibly helpful, and we’ll make sure to pass it on to the team.
We’re sorry to hear your driver didn’t handle the parcel with the care it deserves — that must have been frustrating to watch!
Hopefully the cookie still arrived safe and delicious.
Thanks again for taking the time to share your experience. We hope to bake for you again soon! 🍪💛
Birthday cookie…
Easy to use on line and selecting options for cookie design. Secure payment for goods.
Suggest larger label on packing box to keep flat. Delivery man carried box horizontal to our door😵💫
Fortunately no damage done to cookie. Our Grandson loved the cookie on his birthday.
28 January 2026
Reply from Millie's Cookies
Thank you for taking the time to share your experience! We’re really pleased to hear that you found the online ordering process simple and secure — and that your grandson loved his birthday cookie! 🎉🍪
Thankfully, we’re glad the cookie arrived safely in the end.
Thanks again for your thoughtful comments, and we hope to bake for you again soon! 💛
Ordered online
Ordered online. Some of the icing was the wrong colour and the staff member at Nottingham Victoria Centre was quite rude and abrupt but the cookie itself tasted great.
28 January 2026
Reply from Millie's Cookies
Thank you for taking the time to share your feedback with us. While we’re really glad to hear that you enjoyed the cookie itself, we’re genuinely sorry that your experience wasn’t as smooth as it should have been.
The icing colour being incorrect is certainly not the standard we aim for, and we apologise for the disappointment. Even more importantly, we’re truly sorry to hear that the service you received at our Nottingham Victoria Centre store, and we appreciate you bringing it to our attention. We’ll make sure this feedback is passed on to the team for review and improvement.
Your experience matters to us, and we’d love the chance to make things right next time.
Thank you again for letting us know, and we’re pleased the cookie still tasted great in the end. 💛🍪
The birthday cookie was delicious!
The birthday cookie was purchased for my daughters 15th birthday. She liked that she could design it herself and went for the message “Happy Birthday Diva,” which I thought was quite fitting lol. The gorgeous heart shaped cookie was very tasty and good value for money. Will be visiting again soon and highly reccomend. Many thanks.
25 January 2026
Reply from Millie's Cookies
Thank you so much for your lovely review!
We’re delighted to hear that the birthday cookie made your daughter’s 15th celebration extra special. “Happy Birthday Diva” is such a fun and fitting message — great choice on her part!
We’re so glad she enjoyed designing it herself and that you both loved the heart‑shaped cookie. It’s wonderful to know you found it tasty and great value for money.
We truly appreciate your recommendation and can’t wait to welcome you back again soon.
Many thanks for choosing us to be part of her special day! 💛🍪
Millie's Cookies 😊🍪
So pleased with the personalised cookie…
So pleased with the personalised cookie for my son’s birthday… we all enjoyed it thank you. The service and packaging was excellent. Would recommend this Company and would use again!
28 January 2026
Reply from Millie's Cookies
Thank you so much for your lovely feedback!
We’re delighted to hear that the personalised cookie made your son’s birthday extra special — and even happier knowing everyone enjoyed it! 🎉🍪
It’s wonderful to hear that you were pleased with both the service and the packaging. We put a lot of care into every order, so your kind words truly mean a lot.
Thank you for recommending us — we’d be thrilled to create something for you again in the future!
Many thanks once again!
Millie's Cookies 💛🍪
Disappointed. Won’t order again.
I ordered a birthday cookie for my daughter’s party (her request as Millie’s is her favourite), and asked for a specific delivery date.
Was due on 30/01/26. Didn’t arrive. When I contacted was told I have to wait 48hrs from dispatch for them to treat it as not delivered!
Which is ridiculous considering, it wasn’t delivered on the date in which I had asked and paid for it to be!
Still didn’t arrive on 31/01/26. No sign on 01/02/26. It’s now pointless of it to arrive, as the birthday is now past!
Not impressed at all.
30 January 2026
Reply from Millie's Cookies
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience.
This is absolutely not the level of service we aim to provide.
I completely understand how frustrating it must be to place an order well in advance — especially for a special occasion — and still be waiting with no updates, delivery information, or easy way to get in touch. You should never be left without communication regarding your order.
Please know that we take this very seriously. If you can kindly use the contact us form on our website, we will look into this urgently and make sure you get a resolution as quickly as possible.
Thank you again for bringing this to our attention — your experience matters, and we’re committed to getting this sorted for you.
Millie's Cookies 😊🍪
Great experience first order online…
Great experience first order online very easy to use keep you updated with your order easy for collection. Cookie very tasty too. Would highly recommend.
28 January 2026
Reply from Millie's Cookies
Thank you so much for your lovely review!
We’re delighted to hear that your first online order was such a smooth experience — from the easy-to-use website to the helpful updates and simple collection process.
It’s great to know you enjoyed the cookie too! 🍪✨
Your recommendation truly means a lot to us.
We look forward to serving you again soon — thank you for choosing us!
Millie's Cookies 😊🍪
The staff were lovely I got it on time…
The staff were lovely I got it on time the only thing that was a little bit disappointing was the writing could of been thinner so you could read it better every thing else was great and tasted gorgeous
25 January 2026
Reply from Millie's Cookies
Thank you so much for your feedback!
We’re really glad to hear that our team took good care of you and that your order arrived on time — and it’s wonderful to know you enjoyed the cookie too! 🍪✨
We truly appreciate you mentioning the writing. We’re always looking for ways to improve, and feedback like this helps us make our cookies even better. We’ll be sure to pass this on to our decorators so we can work on making the writing clearer and thinner in future orders.
Thank you again for your kind words — we’re so pleased everything tasted gorgeous, and we hope to welcome you back soon!
Millie's Cookies 😊🍪
Quality product
Quality product
Exactly what I was looking for.
Easy to design and order. Day of delivery can be selected.
Looked and tasted fantastic!
28 January 2026
Reply from Millie's Cookies
Thank you so much for your fantastic review!
We’re delighted to hear that your order was exactly what you were looking for. It’s great to know the design process was easy, the ordering was simple, and the ability to select your delivery day worked well for you.
Most importantly, we’re thrilled that the cookie looked and tasted fantastic! 🍪✨
Your feedback means a lot to us, and we’d love to create something for you again in the future.
Thanks again for choosing us!
Millie's Cookies 😊🍪
Cookie was nice and fresh son loved it…
Cookie was nice and fresh son loved it for his birthday
28 January 2026
Reply from Millie's Cookies
Thank you so much for your review!
We’re really pleased to hear that the cookie was nice and fresh, and even happier that your son loved it for his birthday! 🎉🍪
Millie's Cookies 😊🍪
Double chocolate giant cookie
Double chocolate giant cookie for 22nd birthday went down brilliantly! Only thing he wanted so thanks Millie’s cookies.
I ordered it on line and picked it up two hours later… perfect . 🤩
24 January 2026
Reply from Millie's Cookies
Thank you so much for your amazing review!
We’re delighted to hear that the double chocolate giant cookie was a hit for his 22nd birthday — what a perfect choice for a celebration! 🎉🍪
It’s great to know that ordering online and picking it up just two hours later worked perfectly for you. We love making things quick and easy, especially for those special moments.
Thank you again for choosing Millie’s Cookies — we’re so glad it went down brilliantly! 🤩
We hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.