Millies Wolfheart Reviews 331

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the dog food, noting its positive impact on their pets' health, coats, and digestion. Many appreciate the wide range of flavors and options available, allowing them to find the perfect fit for their dogs' specific needs and life stages. The staff and customer service are frequently highlighted as outstanding, with reviewers commending their knowledge, helpfulness, and the detailed, personalized nutritional advice provided. However, some customers were dissatisfied with recent price increases, especially the lack of communication regarding these changes. A few people also mentioned poor service experiences, citing indifference from customer service representatives when issues arose.

What people talk about most

Product

People report positive experiences with product. Many customers express satisfaction with the food, noting... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the food... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and fantastic support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Millie’s kibble from first bringing our cocker spaniel home as a pup and he loves it - we started him on the Riverside mix and he now has the Gundog mix. Great food with no weird ingredie... See more

Rated 5 out of 5 stars

Fast response to any query that I send through. The team are knowledgeable and thorough, offering science-backed nutrition advice and various options for me to try. My dog is thriving with the shi... See more

Rated 5 out of 5 stars

I have previously used Millie's for 10 years . Our dog was always healthy and vets commented on how her teeth , coat and overalls health were excellent. I am getting a new puppy , different breed ,... See more

Rated 5 out of 5 stars

We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

331 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast response to any query that I send…

Fast response to any query that I send through. The team are knowledgeable and thorough, offering science-backed nutrition advice and various options for me to try.
My dog is thriving with the shiniest coat I've ever seen but it's great that we can make sure that he's always on the right variety to suit him as he grows.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We’ve used Millie’s kibble from first bringing our cocker spaniel home as a pup and he loves it - we started him on the Riverside mix and he now has the Gundog mix. Great food with no weird ingredients. I’ve contacted the team twice for advice on feeding amounts at different times and they couldn’t be more helpful.

Fast delivery with no problems. The training treats are excellent too!

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent nutritional advice and customer service

Our Black Labrador has been eating Millies Wolfheart food since he was 18 months old, he's now 7 and we have had nothing but compliments on how healthy his coat looks and we have been asked many times what we feed him and we have happily recommended your food. Recently I contacted MW regarding intermittent digestive issues our lab was having (after getting him checked over by vet) and asked if they could advise on food for a senior dog. I received excellent nutritional advice from Elaine on what food we should try. As soon as we switched food he was back to his old self and no more flatulence and diarrhoea. The delivery has always been very fast by DPD which we cannot fault in all these years. Also if there will be any delays due to holiday closures there is always an email letting us know to get our orders in. Excellent customer service all round, thank you.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service from Millie’s Wolfheart

My dog food order did not get delivered and no attempt to deliver was made by DPD. I had contacted DPD myself and didn’t get anywhere with them. I then contacted Millie’s Wolfheart customer services. They told me to wait until the end of the day and that they couldn’t guarantee it would be delivered (at this point the delivery should have been 2 days ago). I called them again at the end of the day as the food had not been delivered. They absolutely wasted my time. The woman in customer services was very indifferent to the problem I had experienced and that I had run out of dog food now. Didn’t sort the problem out and another day went past without the food getting delivered. Very poor service and I’m very disappointed with the way this has been handled, especially given I have been a customer of theirs for years.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Solved our GSP stool and wind issues. Highly recommend 👌

We rehomed a GSP at 5 months old, who was on a raw food diet. His stool was incredibly sloppy and his flatulence would easily clear a village - it was just horrific. We went through so many different foods, trying to find something that suited him. A friend recommended the beef and rice by MWH. This has been a total game changer for him. He now has firm poop and pumps very infrequently now. A total lifesaver 👌

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous company with wonderful support and advice

My senior boxer, Ruby, had been diagnosed with pancreatitis about a year ago and I had been struggling to find food that would work for her. Recently I was told of Millies Wolfheart and contacted them with the issues my boxer was suffering from.
Elaine, from the nutrition team, suggested what may work for Ruby given her pancreatitis and digestive issues, and I ordered sample packs to test. I began introducing the new foods as Elaine had directed.
Fabulous advice including portion control etc taking in to consideration the various conditions Ruby was displaying.
Ruby has responded marvellously and loves the food. She is back to her old 'boxer' self, is full of beans and energy.
I am ever so grateful for the advice I have received and can highly recommend trying Millie's Wolfheart should your dog have digestive problems of any sort. Fabulous! THANK YOU!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Been using their dry food now a couple of years as my dogs had different issues. The food is definitely working and my dogs are thriving. I have used the nutritionist a couple of times when the recipe needed tweaking and very happy with the customer service. Would highly recommend

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Nutrition information

I have previously used Millie's for 10 years . Our dog was always healthy and vets commented on how her teeth , coat and overalls health were excellent.
I am getting a new puppy , different breed , so asked for advice on feeding her and received a very comprehensive answer . I will follow their advice and I am sure will have excellent results .

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic kibble at a great price

Was recommended MW, I emailed the team there and advised of my Sharpies requirements and they sent a sample over to me. Wow, Buddy absolutely loved it. He's been on MW for a few months now and paws down the best food for my boy. He never leaves any kibble and his coat is amazing and his number 2s are small which tells me this is a quality food as opposed to other companies I have used in the past.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic dog food and amazing service

Fantastic dog food and amazing service! I received great nutritional advice from Elaine about her recommendations for my dog. She clearly took the time to understand our needs and I was very impressed! I would definitely recommend Millie’s Wolfheart

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Recently introduced to Millies Wolfheart by a friend

I was introduced to Millies Wolfheart by a friend who has been using the dog food herself for quite a while.
As there is a comprehensive range of options i wasnt sure which would best suit our dogs.
Having an email conversation with Eve the Animal Nutritional Advisor i think we will be in good hands and have taken onboard her suggestions.
First impressions very good.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Millie’s Wolfheart Countryside Mix

We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months and a 6 month sprocker. All 3 have perfect stomachs now, beautiful coats and the show cocker is losing weight slowly which is great. All 3 love it so much, a food I truly recommend. I would never change it.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Successful weaning of pups

The nutrional advice had been excellent both for our adult dogs and also the recent guidance regarding the weaning of our 8 golden retriever pups onto the Riverside mix. It was a great success and the pups took to it really well. Thankyou

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled!

I reached out to Millie’s Wolfheart for advice on what would suit our 3-month-old pup and was so impressed by the detailed, thoughtful response—it gave me complete confidence in what to choose. We ordered a starter pack and 700g of another recommended line, and our boy has taken to the food straight away with no tummy issues. The kibble is clearly high quality and pup-approved!

The treats are just as impressive—great quality and the perfect size for his Kong Squeezz and other toys. We’re thrilled to have found Millie’s Wolfheart and can’t wait to make it our go-to brand!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I can’t recommend Millie’s highly enough, my 8 year old Springer (working dog) has been on Millie’s dry the whole of his life, never had any food related problems & he’s in perfect condition still (Vets comment) I now have his son who at 14 weeks is also on Millie’s dry. The team at Millie’s gave me all the feeding advice for a young pup and I’ve every confidence he will thrive has is dad has.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

FANTASTIC CUSTOMER SERVICE & EXCELLENT QUALITY DOG FOOD!!

Fantastic customer service and excellent quality affordable dog food.
I phoned customer service for guidance regarding advice to which variety of dog food to order. The advice was Highland Mix or Tracker Mix - I ordered both. Delivered quickly, my dogs love it - and I am very impressed with the quality and service. Thank you Team Millies - fantastic service which was very much appreciated.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful

I emailed this company for advice about the best variety to order for our boy with food sensitivities and weight loss. I received really helpful and thorough advice from Eve and have consequently placed an order. Hoping he does well on Millies as they are a great firm to deal with.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and wonderful…

Amazing customer service and wonderful experience. Great advice and information in regards to my dog feeding guide and the products are very high quality. I am feeding my dog Millies Wolfheart for over a year and he is doing amazingly.
Thank you Millies Wolfheart for everything 🙏

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Insane price hike with no warning.

Excellent food which my dog was doing well on. I regularly recommend them to other dog owners and I know several people that have switched after my recommendation. However I went to order today and was shocked to see the massive price hike. 72 cans has gone up by £33 which means it's now unaffordable. I appreciate that things go up but to put them up by such a massive amount and not inform regular loyal customers that it was happening is just bad form. It leaves very little time to research and try other foods for my very fussy dog. So you've lost another customer who will no longer be recommending you.

24 June 2025
Unprompted review

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